Scores reflect the Overall AI Score for each category
Based on recent customer reviews, LiquidCapital is praised most for its call centre people, with customers naming consultants such as Nhlakanipho, Tiisetso, Karabo, Muhammad Zaeem, Tshepang and Dennise as patient, knowledgeable and quick to resolve queries. Service authorisations and goodwill approvals are frequently described as fast and hassle free, while the sharpest criticism centres on plan terms, rejected claims and cancellation refunds.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly name individual consultants and describe them as patient, well informed and genuinely invested. A recurring theme is agents calming frustrated callers, explaining plan detail in plain language and escalating on the customer's behalf without being asked.
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 11m
TrustIndex
10
Perfect Score
Ranking
#2
in Warranty & Service Plans
Reply Time
4h 10m
NPS Score
69
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 5h 11m
Nov '25 - Oct '26
Frequently Asked Questions About LiquidCapital
What do customers say about LiquidCapital?
Based on recent customer reviews, LiquidCapital is praised most for its call centre people, with customers naming consultants such as Nhlakanipho, Tiisetso, Karabo, Muhammad Zaeem, Tshepang and Dennise as patient, knowledgeable and quick to resolve queries. Service authorisations and goodwill approvals are frequently described as fast and hassle free, while the sharpest criticism centres on plan terms, rejected claims and cancellation refunds.
What is LiquidCapital's biggest strength?
LiquidCapital's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name individual consultants and describe them as patient, well informed and genuinely invested. A recurring theme is agents calming frustrated callers, explaining plan detail in plain language and escalating on the customer's behalf without being asked.
What are the most common complaints about LiquidCapital?
The most common complaint about LiquidCapital, based on Hellopeter's AI analysis of recent customer reviews, is Sales & Purchase Experience. A recurring complaint is that plan limits, waiting periods and interval rules were never explained at point of sale, only surfacing at claim stage. Cancellation admin fees, pro rata deductions and refused refunds drive the strongest dissatisfaction.
How does LiquidCapital compare to other Warranty & Service Plans companies?
LiquidCapital scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Warranty & Service Plans, compared to the Warranty & Service Plans industry average of 3.4. Their strongest theme is Staff Quality (4.5); their weakest is Pricing & Value (3.4). The top AI-rated Warranty & Service Plans business on Hellopeter is EZ-Wheels (4.5). How is the AI Score calculated? →
Is LiquidCapital trustworthy?
LiquidCapital has a TrustIndex of 10 out of 10 on Hellopeter, based on 2,289 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 5 hours 11 min. Hellopeter has tracked LiquidCapital across 9,416 total reviews. How is the TrustIndex calculated? →
Recent reviews (2,289)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I wanted help with servicing Car Car which i have exceedes the km long time ago They helped me an...
I wanted help with servicing Car Car which i have exceedes the km long time ago They helped me and im really happy
1 reviews | Active since Oct 2026
I would like to write a review about LiquidCapital Excellent service
I would like to write a review about LiquidCapital Excellent service! the kady who helped me was incredibly patient and professional, unfortunately I forgot her name, but she deserves 10/10. Thank you
1 reviews | Active since Oct 2026
I would like to write a review about LiquidCapital Excellent service
I would like to write a review about LiquidCapital Excellent service! the kady who helped me was incredibly patient and professional, unfortunately I forgot her name, but she deserves 10/10. Thank you
1 reviews | Active since Jul 2025
Assisted by Muhammad Zaeem, bubbly personality and good communication skills, all my queries were...
Assisted by Muhammad Zaeem, bubbly personality and good communication skills, all my queries were resolved quickly.
1 reviews | Active since Jul 2025
Assisted by Muhammad Zaeem, bubbly personality and good communication skills, all my queries were...
Assisted by Muhammad Zaeem, bubbly personality and good communication skills, all my queries were resolved quickly.
1 reviews | Active since Jul 2022
I was assisted by Muhammad Zaeem, and he was very friendly and positive
I was assisted by Muhammad Zaeem, and he was very friendly and positive. He managed to explain all the steps and what was required. Thank you Muhammad for the kind words and assistance in dealing with my matter.
1 reviews | Active since Jul 2022
I was assisted by Muhammad Zaeem, and he was very friendly and positive
I was assisted by Muhammad Zaeem, and he was very friendly and positive. He managed to explain all the steps and what was required. Thank you Muhammad for the kind words and assistance in dealing with my matter.