Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Lendplus Technology (Pty) Ltd is defined by an exceptionally strong telephone support team and a fast, paperless lending process. Customers repeatedly name individual consultants who resolve queries in minutes. The recurring weakness sits in the back office, where unanswered emails, double debit refunds, paid-up letters and credit bureau updates generate persistent frustration for otherwise loyal borrowers.
Top Strengths:
- •Customer Service & Professional Guidance: Named consultants including Elvis, Riley, Audra, Avile, Uyanda, Brenda, Vusi, Zandisa and Lee-Roy are described as patient, knowledgeable and warm. Customers frequently ask for raises and promotions for them, and many say five stars is not enough.
Replied to 68% of negative reviews
Reply time on negative reviews: 40h 5m
TrustIndex
6.7
Reply Time
40h 5m
NPS Score
56
Recommended: Very Likely
Replied to 68% of negative reviews
Reply time on negative reviews: 40h 5m
Nov '25 - Oct '26
Frequently Asked Questions About Lendplus Technology (Pty) Ltd
What do customers say about Lendplus Technology (Pty) Ltd?
Based on recent customer reviews, Lendplus Technology (Pty) Ltd is defined by an exceptionally strong telephone support team and a fast, paperless lending process. Customers repeatedly name individual consultants who resolve queries in minutes. The recurring weakness sits in the back office, where unanswered emails, double debit refunds, paid-up letters and credit bureau updates generate persistent frustration for otherwise loyal borrowers.
What is Lendplus Technology (Pty) Ltd's biggest strength?
Lendplus Technology (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named consultants including Elvis, Riley, Audra, Avile, Uyanda, Brenda, Vusi, Zandisa and Lee-Roy are described as patient, knowledgeable and warm. Customers frequently ask for raises and promotions for them, and many say five stars is not enough.
What are the most common complaints about Lendplus Technology (Pty) Ltd?
The most common complaint about Lendplus Technology (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. Manual or early settlements are frequently followed by a full debit order, creating double payments. Telephonic refunds can clear the same day, yet many customers report weeks of chasing refunds, paid-up letters and account closures.
How does Lendplus Technology (Pty) Ltd compare to other Loans & Credit companies?
Lendplus Technology (Pty) Ltd scores 3 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Agent Quality (4.4); their weakest is Credit Reporting (1.4). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is Lendplus Technology (Pty) Ltd trustworthy?
Lendplus Technology (Pty) Ltd has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 3,280 reviews in the last 12 months. They reply to 68% of negative reviews, typically within 40 hours 5 min. Hellopeter has tracked Lendplus Technology (Pty) Ltd across 3,611 total reviews. How is the TrustIndex calculated? →
Recent reviews (3,280)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2015
Worse service ever getting no support from the supposed support team
One of the worse companies to deal with when it comes to customer support they've none whatsoever. They don't consider their customers in any way and to me they're bullies who try to bully you into doing what they want you to do. Even after failing to give you the necessary support they promise to do after applying foe a loan. Their telegram service even worse it's clear from that their only focus is selling without providing the service that comes with sales. I rook out a loan last year November and their was a system error which I immediately reported to them still have my emails that I did send to support. Never got a response from them and now they think they can force me into paying late fees whereas I notified them of the mistake that occurred. I will never be bullied and that for 129 rand. I regret doing business with them worse company ever.
1 reviews | Active since Jan 2015
Worse service ever getting no support from the supposed support team
One of the worse companies to deal with when it comes to customer support they've none whatsoever. They don't consider their customers in any way and to me they're bullies who try to bully you into doing what they want you to do. Even after failing to give you the necessary support they promise to do after applying foe a loan. Their telegram service even worse it's clear from that their only focus is selling without providing the service that comes with sales. I rook out a loan last year November and their was a system error which I immediately reported to them still have my emails that I did send to support. Never got a response from them and now they think they can force me into paying late fees whereas I notified them of the mistake that occurred. I will never be bullied and that for 129 rand. I regret doing business with them worse company ever.
1 reviews | Active since Oct 2026
They were of great help in real time
They were of great help in real time. Thank you Riley for assistance, you are awesome!!!!
1 reviews | Active since Oct 2026
They were of great help in real time
They were of great help in real time. Thank you Riley for assistance, you are awesome!!!!
1 reviews | Active since Jun 2023
Worst experience. Now going to Ombudsman
Ive taken a loan and selected payshap, recieved an ewallet which i cannot access. Called both lendplus numbers and they say they cant help me update my number to enable me to access the funds. Sent numerous emails everyday since september and not even got the decency with 1 response. Worst experience than any company in SA
1 reviews | Active since Jun 2023
Worst experience. Now going to Ombudsman
Ive taken a loan and selected payshap, recieved an ewallet which i cannot access. Called both lendplus numbers and they say they cant help me update my number to enable me to access the funds. Sent numerous emails everyday since september and not even got the decency with 1 response. Worst experience than any company in SA
1 reviews | Active since Sept 2016
****bags
I borrowed money from them on the 13th still have not received the money however they are gonna deduct on the 23rd for money I did not get. I have sent numerous emails and tried to call to no avail.
1 reviews | Active since Sept 2016
****bags
I borrowed money from them on the 13th still have not received the money however they are gonna deduct on the 23rd for money I did not get. I have sent numerous emails and tried to call to no avail.
1 reviews | Active since Oct 2026
Mr
I was checking my application and they explain to me everything was clear as iam waiting for responce thank you
1 reviews | Active since Oct 2026
Mr
I was checking my application and they explain to me everything was clear as iam waiting for responce thank you