Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Key Moves is widely praised for handling long distance household relocations across South Africa, including Johannesburg to Cape Town, Pretoria, Port Elizabeth and KwaZulu-Natal routes. Customers highlight professional office and sales staff, named team members such as Danielle, Zanele, Collins and Fortune, careful packing, punctual arrivals and clean, secure storage units. Pricing is seen as reasonable and communication reassuring. A smaller group of clients reported scratched or broken furniture, delayed or unannounced deliveries, inventory discrepancies and poor driver conduct, making delivery consistency the clearest weakness.
Replied to 67% of negative reviews
Reply time on negative reviews: 627h 19m
TrustIndex
7.8
Ranking
#5
in Couriers & Delivery
Reply Time
259h 20m
NPS Score
50
Recommended: Very Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 627h 19m
Dec '25 - Nov '26
Frequently Asked Questions About Key Moves
What do customers say about Key Moves?
Based on recent customer reviews, Key Moves is widely praised for handling long distance household relocations across South Africa, including Johannesburg to Cape Town, Pretoria, Port Elizabeth and KwaZulu-Natal routes. Customers highlight professional office and sales staff, named team members such as Danielle, Zanele, Collins and Fortune, careful packing, punctual arrivals and clean, secure storage units. Pricing is seen as reasonable and communication reassuring. A smaller group of clients reported scratched or broken furniture, delayed or unannounced deliveries, inventory discrepancies and poor driver conduct, making delivery consistency the clearest weakness.
Is Key Moves trustworthy?
Key Moves has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 45 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 627 hours 19 min. Hellopeter has tracked Key Moves across 232 total reviews. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Mr
They offer best reliable service i give them 20/10 they handled my transportation from Pretoria to acornhoek and my goods arrived in a good condition they are professional and I really recommend this service to people who would like to move their good.
1 reviews | Active since Oct 2026
Mr
They offer best reliable service i give them 20/10 they handled my transportation from Pretoria to acornhoek and my goods arrived in a good condition they are professional and I really recommend this service to people who would like to move their good.
1 reviews | Active since Oct 2026
Key moves has impressed us right from the beginning
Key moves has impressed us right from the beginning. Danielle Hamer is a very efficient and curtious professional and has assisted along the way which left no doubt that we were dealing with a top company. Also Paul, the truck driver with his team we're careful and efficient. All items arrived intact and on time. Thank you also to the accounts and management.
1 reviews | Active since Oct 2026
Key moves has impressed us right from the beginning
Key moves has impressed us right from the beginning. Danielle Hamer is a very efficient and curtious professional and has assisted along the way which left no doubt that we were dealing with a top company. Also Paul, the truck driver with his team we're careful and efficient. All items arrived intact and on time. Thank you also to the accounts and management.
1 reviews | Active since Sept 2026
⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Service from Key Moves
⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Service from Key Moves! I cannot say enough good things about Key Moves! After having my belongings in storage for an entire year, they delivered everything safely to our new home, and I am beyond impressed. Everything was beautifully wrapped, carefully protected and handled with incredible care. After a year in storage, I was expecting some wear and tear, but everything arrived safely and in excellent condition. The team was professional, efficient, careful and incredibly helpful. You can genuinely see the pride they take in their work and the care they have for their customers' belongings. A huge thank you to the entire Key Moves team for looking after my things for the past year and delivering them with such care. You truly exceeded my expectations! Highly recommended! ⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Sept 2026
⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Service from Key Moves
⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Service from Key Moves! I cannot say enough good things about Key Moves! After having my belongings in storage for an entire year, they delivered everything safely to our new home, and I am beyond impressed. Everything was beautifully wrapped, carefully protected and handled with incredible care. After a year in storage, I was expecting some wear and tear, but everything arrived safely and in excellent condition. The team was professional, efficient, careful and incredibly helpful. You can genuinely see the pride they take in their work and the care they have for their customers' belongings. A huge thank you to the entire Key Moves team for looking after my things for the past year and delivering them with such care. You truly exceeded my expectations! Highly recommended! ⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Sept 2026
Moving with Keymoves has been an absolute pleasure
Moving with Keymoves has been an absolute pleasure. Their customer service is impeccable, they helped us every step of the way. Keymoves made it possible through this journey, Their team worked as hard and harder than any movers i've ever worked with before. All my furniture was delivered without any breakages after traveling a very long distance, can't imagine using anyone else after this experience. Thank you Keymoves, will definitely recommend to friends and family
1 reviews | Active since Sept 2026
Moving with Keymoves has been an absolute pleasure
Moving with Keymoves has been an absolute pleasure. Their customer service is impeccable, they helped us every step of the way. Keymoves made it possible through this journey, Their team worked as hard and harder than any movers i've ever worked with before. All my furniture was delivered without any breakages after traveling a very long distance, can't imagine using anyone else after this experience. Thank you Keymoves, will definitely recommend to friends and family
1 reviews | Active since Mar 2025
I had a great experience with Key Moves
I had a great experience with Key Moves. The team was professional, friendly and handled our furniture with care. The whole process was efficient and hassle free. I would definetly recommend Key Moves to anyone looking for a reliable moving company.
1 reviews | Active since Mar 2025
I had a great experience with Key Moves
I had a great experience with Key Moves. The team was professional, friendly and handled our furniture with care. The whole process was efficient and hassle free. I would definetly recommend Key Moves to anyone looking for a reliable moving company.
1 reviews | Active since Sept 2026
Great experience from the word go
Great experience from the word go. The stress of packing to store our entire house was seamless and took a huge amount of stress off our shoulders. 10/10 would recommend ⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Sept 2026
Great experience from the word go
Great experience from the word go. The stress of packing to store our entire house was seamless and took a huge amount of stress off our shoulders. 10/10 would recommend ⭐️⭐️⭐️⭐️⭐️