Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Key Moves is widely praised for handling long distance household relocations across South Africa, including Johannesburg to Cape Town, Pretoria, Port Elizabeth and KwaZulu-Natal routes. Customers highlight professional office and sales staff, named team members such as Danielle, Zanele, Collins and Fortune, careful packing, punctual arrivals and clean, secure storage units. Pricing is seen as reasonable and communication reassuring. A smaller group of clients reported scratched or broken furniture, delayed or unannounced deliveries, inventory discrepancies and poor driver conduct, making delivery consistency the clearest weakness.
Replied to 67% of negative reviews
Reply time on negative reviews: 627h 19m
TrustIndex
7.9
Ranking
#6
in Couriers & Delivery
Reply Time
239h 19m
NPS Score
46
Recommended: Likely
Replied to 67% of negative reviews
Reply time on negative reviews: 627h 19m
Oct '25 - Sep '26
Frequently Asked Questions About Key Moves
What do customers say about Key Moves?
Based on recent customer reviews, Key Moves is widely praised for handling long distance household relocations across South Africa, including Johannesburg to Cape Town, Pretoria, Port Elizabeth and KwaZulu-Natal routes. Customers highlight professional office and sales staff, named team members such as Danielle, Zanele, Collins and Fortune, careful packing, punctual arrivals and clean, secure storage units. Pricing is seen as reasonable and communication reassuring. A smaller group of clients reported scratched or broken furniture, delayed or unannounced deliveries, inventory discrepancies and poor driver conduct, making delivery consistency the clearest weakness.
Is Key Moves trustworthy?
Key Moves has a TrustIndex of 7.9 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 67% of negative reviews, typically within 627 hours 19 min. Hellopeter has tracked Key Moves across 226 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2025
I had a great experience with Key Moves
I had a great experience with Key Moves. The team was professional, friendly and handled our furniture with care. The whole process was efficient and hassle free. I would definetly recommend Key Moves to anyone looking for a reliable moving company.
1 reviews | Active since Mar 2025
I had a great experience with Key Moves
I had a great experience with Key Moves. The team was professional, friendly and handled our furniture with care. The whole process was efficient and hassle free. I would definetly recommend Key Moves to anyone looking for a reliable moving company.
1 reviews | Active since Sept 2026
Great experience from the word go
Great experience from the word go. The stress of packing to store our entire house was seamless and took a huge amount of stress off our shoulders. 10/10 would recommend ⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Sept 2026
Great experience from the word go
Great experience from the word go. The stress of packing to store our entire house was seamless and took a huge amount of stress off our shoulders. 10/10 would recommend ⭐️⭐️⭐️⭐️⭐️
1 reviews | Active since Sept 2026
Although late by some hours to load my household, Key Moves were efficient in packing and were loaded and gone in under two hours
Although late by some hours to load my household, Key Moves were efficient in packing and were loaded and gone in under two hours. Goods were delivered on time and everything arrived clean and intact.
1 reviews | Active since Sept 2026
Although late by some hours to load my household, Key Moves were efficient in packing and were loaded and gone in under two hours
Although late by some hours to load my household, Key Moves were efficient in packing and were loaded and gone in under two hours. Goods were delivered on time and everything arrived clean and intact.
1 reviews | Active since Jul 2013
It was truly a pleas...
It was truly a pleasure dealing with Key Moves, and I am incredibly grateful for the care taken with my belongings and for making what could have been a challenging day such a pleasant experience.
1 reviews | Active since Sept 2026
I would like to thank Keymoves for their professional outstanding services i got from them
I would like to thank Keymoves for their professional outstanding services i got from them.I'm so impressed! from admin, logistics and staff loading and offloading of my furniture. Everything was perfectly planned and completely stress free for us.Overall,highly recommend 👌
1 reviews | Active since Sept 2026
I would like to thank Keymoves for their professional outstanding services i got from them
I would like to thank Keymoves for their professional outstanding services i got from them.I'm so impressed! from admin, logistics and staff loading and offloading of my furniture. Everything was perfectly planned and completely stress free for us.Overall,highly recommend 👌
1 reviews | Active since Aug 2026
Although the proses ...
Although the proses was time consuming the support from key moves and especially Fortue was very professional
1 reviews | Active since Aug 2026
Although the proses ...
Although the proses was time consuming the support from key moves and especially Fortue was very professional
1 reviews | Active since Aug 2026
Excellent service from the start of the quote
Excellent service from the start of the quote. The driver and his team were professional at all times. All our goods were delivered in a good condition. They made every effort to be accommodating with the move. They kept in contact with us all the way. Thank you for great service and professionalism. Erika
1 reviews | Active since Aug 2026
Excellent service from the start of the quote
Excellent service from the start of the quote. The driver and his team were professional at all times. All our goods were delivered in a good condition. They made every effort to be accommodating with the move. They kept in contact with us all the way. Thank you for great service and professionalism. Erika
1 reviews | Active since Aug 2026
Hi have extremely fa...
Hi have extremely fantastic removals over a long period and always had great service, the teams are always friendly, helpful and a pleasure to deal with Highly recommend them for big or small including from the coast to Johannesburg 🥂🥂
1 reviews | Active since Aug 2026
Hi have extremely fa...
Hi have extremely fantastic removals over a long period and always had great service, the teams are always friendly, helpful and a pleasure to deal with Highly recommend them for big or small including from the coast to Johannesburg 🥂🥂