Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Jet is described as a retailer where affordable ranges are undermined by breakdowns in service and account administration. Customers consistently report dismissive in store treatment, exchanges refused without receipts, and card refunds that stretch far beyond the promised timelines. A recurring theme is unauthorised Jet Club, insurance and funeral policy charges appearing on store accounts. Standout individual employees remain the clearest bright spot.
Top Strengths:
- •Customer Service & Support: The strongest theme relative to the rest, Customer Service & Support (2.1) is carried by named staff such as Busisiwe, Valentia, Andile, Nomsa and Puleng who are repeatedly celebrated for patience and initiative, even while most branch interactions are described as dismissive.
Replied to 62% of negative reviews
Reply time on negative reviews: 108h 59m
TrustIndex
2.6
Ranking
#4
in Fashion & Clothing
Reply Time
109h 40m
NPS Score
-78
Recommended: Unlikely
Replied to 62% of negative reviews
Reply time on negative reviews: 108h 59m
Nov '25 - Oct '26
Frequently Asked Questions About Jet
What do customers say about Jet?
Based on recent customer reviews, Jet is described as a retailer where affordable ranges are undermined by breakdowns in service and account administration. Customers consistently report dismissive in store treatment, exchanges refused without receipts, and card refunds that stretch far beyond the promised timelines. A recurring theme is unauthorised Jet Club, insurance and funeral policy charges appearing on store accounts. Standout individual employees remain the clearest bright spot.
What is Jet's biggest strength?
Jet's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. The strongest theme relative to the rest, Customer Service & Support (2.1) is carried by named staff such as Busisiwe, Valentia, Andile, Nomsa and Puleng who are repeatedly celebrated for patience and initiative, even while most branch interactions are described as dismissive.
What are the most common complaints about Jet?
The most common complaint about Jet, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.0) is the sharpest friction point. Gift exchanges are refused without receipts, the 30 day rule is applied to items that fail early, and card refunds promised in days take weeks with no accountability.
How does Jet compare to other Fashion & Clothing companies?
Jet scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.3. Their strongest theme is In-Store Service (1.9); their weakest is Account & Billing (0.7). The top AI-rated Fashion & Clothing business on Hellopeter is Shoebox Online (2.9). How is the AI Score calculated? →
Is Jet trustworthy?
Jet has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 148 reviews in the last 12 months. They reply to 62% of negative reviews, typically within 108 hours 59 min. Hellopeter has tracked Jet across 3,853 total reviews. How is the TrustIndex calculated? →
Recent reviews (148)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Exceptional Customer Service Recognition – Betty, Jet Eastgate
Dear Jet Customer Service and Management Team, I would like to express my sincere gratitude for the exceptional service I received from Betty at your Eastgate store. Despite the network being down, Betty demonstrated outstanding initiative, patience and a genuine commitment to customer satisfaction. Rather than turning me away, she went above and beyond to find a way for me to complete my purchase using my *** account. What made her service particularly remarkable was the contrast with another employee who had turned me away without attempting to assist. Betty's willingness to take ownership and find a solution exemplifies what exceptional customer service should look like. Her professionalism and customer-first approach transformed a potentially disappointing experience into a memorable one. I hope this feedback is shared with Betty and her management team as recognition of her outstanding contribution. Thank you, Betty, for going the extra mile. Jet is fortunate to have employee
1 reviews | Active since Oct 2026
Exceptional Customer Service Recognition – Betty, Jet Eastgate
Dear Jet Customer Service and Management Team, I would like to express my sincere gratitude for the exceptional service I received from Betty at your Eastgate store. Despite the network being down, Betty demonstrated outstanding initiative, patience and a genuine commitment to customer satisfaction. Rather than turning me away, she went above and beyond to find a way for me to complete my purchase using my *** account. What made her service particularly remarkable was the contrast with another employee who had turned me away without attempting to assist. Betty's willingness to take ownership and find a solution exemplifies what exceptional customer service should look like. Her professionalism and customer-first approach transformed a potentially disappointing experience into a memorable one. I hope this feedback is shared with Betty and her management team as recognition of her outstanding contribution. Thank you, Betty, for going the extra mile. Jet is fortunate to have employee
1 reviews | Active since Jan 2026
Terrible experience already paid R2k
I bought a phone through payjoy which is managed by Jet Southdale,within 5 weeks the device died,I have up and down Jet not giving,me a new phone ad it was still under guarantee,I have missed using the phone for the last 2 months on the other side this payjoy demanding payment clearly Jet does not communicate challenges that clients have
1 reviews | Active since Jan 2026
Terrible experience already paid R2k
I bought a phone through payjoy which is managed by Jet Southdale,within 5 weeks the device died,I have up and down Jet not giving,me a new phone ad it was still under guarantee,I have missed using the phone for the last 2 months on the other side this payjoy demanding payment clearly Jet does not communicate challenges that clients have
1 reviews | Active since Oct 2026
Exceptional Customer Service Recognition – Betty, Jet Eastgate
Dear Jet Customer Service and Management Team, I would like to express my sincere gratitude for the exceptional service I received from Betty at your Eastgate store. Despite the network being down, Betty demonstrated outstanding initiative, patience and a genuine commitment to customer satisfaction. Rather than turning me away, she went above and beyond to find a way for me to complete my purchase using my Jet account. What made her service particularly remarkable was the contrast with another employee who had turned me away without attempting to assist. Betty's willingness to take ownership and find a solution exemplifies what exceptional customer service should look like. Her professionalism and customer-first approach transformed a potentially disappointing experience into a memorable one. I hope this feedback is shared with Betty and her management team as recognition of her outstanding contribution. Thank you, Betty, for going the extra mile. Jet is fortunate to have employee
1 reviews | Active since Oct 2026
Exceptional Customer Service Recognition – Betty, Jet Eastgate
Dear Jet Customer Service and Management Team, I would like to express my sincere gratitude for the exceptional service I received from Betty at your Eastgate store. Despite the network being down, Betty demonstrated outstanding initiative, patience and a genuine commitment to customer satisfaction. Rather than turning me away, she went above and beyond to find a way for me to complete my purchase using my Jet account. What made her service particularly remarkable was the contrast with another employee who had turned me away without attempting to assist. Betty's willingness to take ownership and find a solution exemplifies what exceptional customer service should look like. Her professionalism and customer-first approach transformed a potentially disappointing experience into a memorable one. I hope this feedback is shared with Betty and her management team as recognition of her outstanding contribution. Thank you, Betty, for going the extra mile. Jet is fortunate to have employee
1 reviews | Active since Jul 2026
TFG Account Activated but No Card, No ***, No ***, and Now Blocked
My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, ***, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.
1 reviews | Active since Jul 2026
TFG Account Activated but No Card, No ***, No ***, and Now Blocked
My TFG account was activated in August 2026. I received credit and insurance documentation confirming approval, but I have never received a physical card, virtual card details, ***, or monthly statements. I am unable to access the account through the Bash app because it requires card information that was never provided. After escalating the issue to customer service, I received an SMS that the account has been blocked. I am therefore unable to access or monitor a credit facility that exists in my name despite repeated attempts to obtain assistance.
1 reviews | Active since Aug 2022
Hello please help me to appeal for a case I feel it's ********ly dismissal of Mbali lingwati at ***
Hello please help me to appeal for a case I feel it's ********ly dismissal of Mbali lingwati at jet Sandton mall last year
1 reviews | Active since Oct 2021
Excellent Service from Seipati Jet Home in Eastgate
I would like to recognize Seipati at Jet Home, Eastgate, for the wonderful service she provided during my visit on 2 October. The store was quite busy that day, and after initially being directed to another consultant, I was referred to Seipati for assistance with my transaction, which involved a newly opened account and vouchers. From the moment I approached her, Seipati was warm, friendly and welcoming. She greeted me with a smile and made me feel comfortable straight away. I had quite a few things to sort out, and the process required some time and patience, but she remained incredibly helpful and patient throughout. She never made me feel rushed or as though I was inconveniencing her. What I appreciated most was her attitude. Despite the busy store environment and the additional assistance I needed, she remained pleasant and willing to help, making the entire experience much more enjoyable. Although I'm a little late in sharing this feedback, I didn't want to miss the opportunity to acknowledge her excellent service. Thank you, Seipati, for your kindness, patience and welcoming nature. It's people like you who make customers feel valued, and I hope your efforts are recognized and appreciated. ❤️
1 reviews | Active since Oct 2021
Excellent Service from Seipati Jet Home in Eastgate
I would like to recognize Seipati at Jet Home, Eastgate, for the wonderful service she provided during my visit on 2 October. The store was quite busy that day, and after initially being directed to another consultant, I was referred to Seipati for assistance with my transaction, which involved a newly opened account and vouchers. From the moment I approached her, Seipati was warm, friendly and welcoming. She greeted me with a smile and made me feel comfortable straight away. I had quite a few things to sort out, and the process required some time and patience, but she remained incredibly helpful and patient throughout. She never made me feel rushed or as though I was inconveniencing her. What I appreciated most was her attitude. Despite the busy store environment and the additional assistance I needed, she remained pleasant and willing to help, making the entire experience much more enjoyable. Although I'm a little late in sharing this feedback, I didn't want to miss the opportunity to acknowledge her excellent service. Thank you, Seipati, for your kindness, patience and welcoming nature. It's people like you who make customers feel valued, and I hope your efforts are recognized and appreciated. ❤️
1 reviews | Active since May 2022
Over charged for a sale item, im not happy
Good day,on the 25th I was at jet to buy boys underwear.i found them on the sale rail and they ddnt have a price tag,it wasn't the only one that didn't have a price tag.when I get to the tills I made the lady aware that this underwear I want they are from a sale rail and they don't have a price tag.she went to the floor to look for another pack unfortunately she couldn't find them but came back with a different one that are not on sale.they changed me R100 for those underwear only to find out they R60.i have a proof of purchase and a picture of their actual price thats a sale price.i was disappointed that she ddnt even search on the system to find the correct sale price.she just over charged me for what?and it's not my fault that they have placed stock on the floor that do not have a price tags.so do we get over charged for that?I even sent an *** on Monday the 28th to jet customer service did get any help till today
1 reviews | Active since May 2022
Over charged for a sale item, im not happy
Good day,on the 25th I was at jet to buy boys underwear.i found them on the sale rail and they ddnt have a price tag,it wasn't the only one that didn't have a price tag.when I get to the tills I made the lady aware that this underwear I want they are from a sale rail and they don't have a price tag.she went to the floor to look for another pack unfortunately she couldn't find them but came back with a different one that are not on sale.they changed me R100 for those underwear only to find out they R60.i have a proof of purchase and a picture of their actual price thats a sale price.i was disappointed that she ddnt even search on the system to find the correct sale price.she just over charged me for what?and it's not my fault that they have placed stock on the floor that do not have a price tags.so do we get over charged for that?I even sent an *** on Monday the 28th to jet customer service did get any help till today