Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iQ Academy South Africa is widely praised for flexible self paced online study, clear course material and responsive lecturers, with Teaching & Academic Support (4.2) and Course Content & Accreditation (4.1) leading. A recurring theme, however, is friction around debit orders, cancellations and refunds under Fees, Financial Aid & Refunds (2.5), plus certificates held back until accounts are settled.
Top Strengths:
- •Teaching & Academic Support: Students consistently describe lecturers and tutors as friendly, knowledgeable and quick to respond. Online lecture meetings and Tuesday live sessions are singled out for unpacking difficult modules, and many say support staff made them feel more than just a name on a list.
Replied to 96% of negative reviews
Reply time on negative reviews: 75h 29m
TrustIndex
6.5
Reply Time
75h 29m
NPS Score
74
Recommended: Very Likely
Replied to 96% of negative reviews
Reply time on negative reviews: 75h 29m
Nov '25 - Oct '26
Frequently Asked Questions About iQ Academy South Africa
What do customers say about iQ Academy South Africa?
Based on recent customer reviews, iQ Academy South Africa is widely praised for flexible self paced online study, clear course material and responsive lecturers, with Teaching & Academic Support (4.2) and Course Content & Accreditation (4.1) leading. A recurring theme, however, is friction around debit orders, cancellations and refunds under Fees, Financial Aid & Refunds (2.5), plus certificates held back until accounts are settled.
What is iQ Academy South Africa's biggest strength?
iQ Academy South Africa's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Students consistently describe lecturers and tutors as friendly, knowledgeable and quick to respond. Online lecture meetings and Tuesday live sessions are singled out for unpacking difficult modules, and many say support staff made them feel more than just a name on a list.
What are the most common complaints about iQ Academy South Africa?
The most common complaint about iQ Academy South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. While enrolment consultants are often praised for warm, clear onboarding, a recurring theme is profiles and student codes not being created after payment, cancellation requests not actioned, ignored emails and logged tickets, and supervisors who never return promised calls.
How does iQ Academy South Africa compare to other Online Learning companies?
iQ Academy South Africa scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Online Learning, compared to the Online Learning industry average of 3.6. Their strongest theme is Teaching Quality (4.2); their weakest is Fees & Refunds (2.5). The top AI-rated Online Learning business on Hellopeter is Teneo Online School (4.4). How is the AI Score calculated? →
Is iQ Academy South Africa trustworthy?
iQ Academy South Africa has a TrustIndex of 6.5 out of 10 on Hellopeter, based on 284 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 75 hours 29 min. Hellopeter has tracked iQ Academy South Africa across 1,881 total reviews. How is the TrustIndex calculated? →
Recent reviews (284)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Great self-paced Online Learning Platform
The system is great. All I did in order to do well in my Short Course was download the Study Manual and used it as guide to complete my unit quizzes and it did aid me to complete my summative final exam. The price of R6000 is just a bit high. Overall though, a good online learning institution.
1 reviews | Active since Oct 2026
Great self-paced Online Learning Platform
The system is great. All I did in order to do well in my Short Course was download the Study Manual and used it as guide to complete my unit quizzes and it did aid me to complete my summative final exam. The price of R6000 is just a bit high. Overall though, a good online learning institution.
1 reviews | Active since Oct 2026
Greatful for the support i got from IQ Academy
Thanks to IQ for helping me achieve my goal , at a pace of my own.
1 reviews | Active since Oct 2026
Greatful for the support i got from IQ Academy
Thanks to IQ for helping me achieve my goal , at a pace of my own.
1 reviews | Active since Jul 2025
Never Too Late to Invest in Yourself
My journey with IQ Academy has been very special to me. After 20 years in retail, I realised that I wanted to challenge myself and open doors to a new career path. Going back to studying at this stage of my life, while married, working and raising four children, has not always been easy. There were definitely days when I felt like giving up, but I kept pushing. IQ Academy gave me the flexibility to study around my work and family, and I have gained so much more than just a qualification — I have gained confidence in myself. I am extremely proud of how far I have come and grateful that I took the step to believe in myself and invest in my future. ❤️
1 reviews | Active since Jul 2025
Never Too Late to Invest in Yourself
My journey with IQ Academy has been very special to me. After 20 years in retail, I realised that I wanted to challenge myself and open doors to a new career path. Going back to studying at this stage of my life, while married, working and raising four children, has not always been easy. There were definitely days when I felt like giving up, but I kept pushing. IQ Academy gave me the flexibility to study around my work and family, and I have gained so much more than just a qualification — I have gained confidence in myself. I am extremely proud of how far I have come and grateful that I took the step to believe in myself and invest in my future. ❤️
1 reviews | Active since Sept 2022
Getting the actual qualification(certificate) takes ages with IQ
Getting my qualification is a mission😡. A week ago I complained about not getting my final results because I owe fees from IQ. I couldn't sign a job offer because my I couldn't get my qualification. I tried negotiating to settle it with my first salary as I'm unemployed, didn't win. Yesterday morning, I settled my account and was promised I'll be contacted today. There was no call. I called 2 times already as I still can't access it, an agent I spoke to around 12 promised to get back to me after an hour, till now. I need my qualification today to secure a job💔💔.
1 reviews | Active since Sept 2022
Getting the actual qualification(certificate) takes ages with IQ
Getting my qualification is a mission😡. A week ago I complained about not getting my final results because I owe fees from IQ. I couldn't sign a job offer because my I couldn't get my qualification. I tried negotiating to settle it with my first salary as I'm unemployed, didn't win. Yesterday morning, I settled my account and was promised I'll be contacted today. There was no call. I called 2 times already as I still can't access it, an agent I spoke to around 12 promised to get back to me after an hour, till now. I need my qualification today to secure a job💔💔.
1 reviews | Active since Sept 2026
My experience with IQ Academy has been very positive
My experience with IQ Academy has been very positive. The study material is clear and well-structured, the online platform is easy to use, and student support respond quickly. I would recommend them to anyone looking to study or further their studies while working
1 reviews | Active since Sept 2026
My experience with IQ Academy has been very positive
My experience with IQ Academy has been very positive. The study material is clear and well-structured, the online platform is easy to use, and student support respond quickly. I would recommend them to anyone looking to study or further their studies while working
1 reviews | Active since Apr 2017
I feel ****** by IQ Academy
I enrolled for a course, submitted documents. It stated that in the are outstanding documents an affidavit will suffice. Money deducted, I sent an email and got a *** response. Nowhere it it state the reason the affidavit was rejected. When I showed interest I got calls but once I accepted the devices, then the silence started. They went lengths of changing the debit date. As soon as money into the account they debit. What am I paying for? Money meant for my child's school supplies was taken, for what? Since December
1 reviews | Active since Apr 2017
I feel ****** by IQ Academy
I enrolled for a course, submitted documents. It stated that in the are outstanding documents an affidavit will suffice. Money deducted, I sent an email and got a *** response. Nowhere it it state the reason the affidavit was rejected. When I showed interest I got calls but once I accepted the devices, then the silence started. They went lengths of changing the debit date. As soon as money into the account they debit. What am I paying for? Money meant for my child's school supplies was taken, for what? Since December