BN
Busisiwe N
1 reviews | Active since Apr 2017
17 Sept 2026, 03:48
I feel ****** by IQ Academy
I enrolled for a course, submitted documents. It stated that in the are outstanding documents an affidavit will suffice. Money deducted, I sent an email and got a *** response. Nowhere it it state the reason the affidavit was rejected. When I showed interest I got calls but once I accepted the devices, then the silence started. They went lengths of changing the debit date. As soon as money into the account they debit. What am I paying for? Money meant for my child's school supplies was taken, for what? Since December
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iQ Academy South Africa's replyOfficial
17 Sept 2026, 11:12Good day Busisiwe,
Thank you for sharing your experience with us. We sincerely apologise for the distress this situation has caused you.
As discussed during our telephone conversation, we acknowledge receipt of your affidavit confirming that you have misplaced your Matric certificate. Please note that you will receive your certificate once you have successfully completed and passed the course, settled all outstanding course fees, and submitted all required documentation.
We have also confirmed that you have successfully completed the student onboarding process. You may therefore proceed with your course, as the course materials are already available to you.
Kindly be advised that you are required to maintain your monthly payments, as your account is currently in arrears.
We trust that the above information is in order. Should you require any further assistance or clarification, please do not hesitate to contact us on ***.
Kind regards,
IQ Academy-Siphokazi
Thank you for sharing your experience with us. We sincerely apologise for the distress this situation has caused you.
As discussed during our telephone conversation, we acknowledge receipt of your affidavit confirming that you have misplaced your Matric certificate. Please note that you will receive your certificate once you have successfully completed and passed the course, settled all outstanding course fees, and submitted all required documentation.
We have also confirmed that you have successfully completed the student onboarding process. You may therefore proceed with your course, as the course materials are already available to you.
Kindly be advised that you are required to maintain your monthly payments, as your account is currently in arrears.
We trust that the above information is in order. Should you require any further assistance or clarification, please do not hesitate to contact us on ***.
Kind regards,
IQ Academy-Siphokazi
iQ Academy South Africa's reply17 Sept 2026, 11:12
Official
Good day Busisiwe,
Thank you for sharing your experience with us. We sincerely apologise for the distress this situation has caused you.
As discussed during our telephone conversation, we acknowledge receipt of your affidavit confirming that you have misplaced your Matric certificate. Please note that you will receive your certificate once you have successfully completed and passed the course, settled all outstanding course fees, and submitted all required documentation.
We have also confirmed that you have successfully completed the student onboarding process. You may therefore proceed with your course, as the course materials are already available to you.
Kindly be advised that you are required to maintain your monthly payments, as your account is currently in arrears.
We trust that the above information is in order. Should you require any further assistance or clarification, please do not hesitate to contact us on ***.
Kind regards,
IQ Academy-Siphokazi
Thank you for sharing your experience with us. We sincerely apologise for the distress this situation has caused you.
As discussed during our telephone conversation, we acknowledge receipt of your affidavit confirming that you have misplaced your Matric certificate. Please note that you will receive your certificate once you have successfully completed and passed the course, settled all outstanding course fees, and submitted all required documentation.
We have also confirmed that you have successfully completed the student onboarding process. You may therefore proceed with your course, as the course materials are already available to you.
Kindly be advised that you are required to maintain your monthly payments, as your account is currently in arrears.
We trust that the above information is in order. Should you require any further assistance or clarification, please do not hesitate to contact us on ***.
Kind regards,
IQ Academy-Siphokazi