Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Infinite Auto Gezina is described overwhelmingly as a fast, friendly used vehicle dealership where named consultants carry the experience. Customers consistently report applications approved and cars collected within days, sometimes the same day, with clear explanations of terms. A recurring theme is warmth and honesty from the sales floor, though a small group of buyers report unresolved vehicle defects and being left without support afterwards.
Top Strengths:
- •Staff Professionalism & Conduct: Staff Professionalism & Conduct (4.5) is the standout theme. Customers name Duwan, Donavan, Viwe, Braeden and Pieter as patient, knowledgeable and honest, with the owner and the wider floor team praised for helping even when they are not earning the sale.
TrustIndex
9.3
Ranking
#13
in Car Dealerships
Reply Time
19h 37m
NPS Score
45
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Infinite Auto Gezina
What do customers say about Infinite Auto Gezina?
Based on recent customer reviews, Infinite Auto Gezina is described overwhelmingly as a fast, friendly used vehicle dealership where named consultants carry the experience. Customers consistently report applications approved and cars collected within days, sometimes the same day, with clear explanations of terms. A recurring theme is warmth and honesty from the sales floor, though a small group of buyers report unresolved vehicle defects and being left without support afterwards.
What is Infinite Auto Gezina's biggest strength?
Infinite Auto Gezina's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Staff Professionalism & Conduct (4.5) is the standout theme. Customers name Duwan, Donavan, Viwe, Braeden and Pieter as patient, knowledgeable and honest, with the owner and the wider floor team praised for helping even when they are not earning the sale.
What are the most common complaints about Infinite Auto Gezina?
The most common complaint about Infinite Auto Gezina, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Communication & Aftercare (4.1) is strong during active deals, with proactive updates and photos for distance buyers. It weakens once a fault is reported, where a minority describe being ignored, chasing responses and receiving no help on warranty matters.
How does Infinite Auto Gezina compare to other Car Dealerships companies?
Infinite Auto Gezina scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.6); their weakest is Communication (4.3). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Infinite Auto Gezina trustworthy?
Infinite Auto Gezina has a TrustIndex of 9.3 out of 10 on Hellopeter, based on 120 reviews in the last 12 months. Hellopeter has tracked Infinite Auto Gezina across 543 total reviews. How is the TrustIndex calculated? →
Recent reviews (120)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Great experience purchasing the mazda 3
Great experience purchasing the mazda 3. Mostly transparent with the process but happy to have my first car
1 reviews | Active since Oct 2026
Great experience purchasing the mazda 3
Great experience purchasing the mazda 3. Mostly transparent with the process but happy to have my first car
1 reviews | Active since Dec 2025
Big ups to Bhut Vuyo @ Infinite Auto
Big ups to Bhut Vuyo @ Infinite Auto! After being declined everywhere because of my Polo settlement, the dealership made a plan & got me approved. No upselling, no paint protection ****. Professional from start to finish. Woukd highly recommend . Second purchase with them.
1 reviews | Active since Dec 2025
Big ups to Bhut Vuyo @ Infinite Auto
Big ups to Bhut Vuyo @ Infinite Auto! After being declined everywhere because of my Polo settlement, the dealership made a plan & got me approved. No upselling, no paint protection ****. Professional from start to finish. Woukd highly recommend . Second purchase with them.
1 reviews | Active since Sept 2026
Duwan service is excellent
Duwan service is excellent. Walked into the dealership and immediately treated me as a serious customer which was not experienced at any other dealer. They went the extra mile to get the car clean before I left the dealership as the car had just come in and didn't get chance to go through the valet process or anything. Charlene explained everything very well and the contracts and everything was explained in detail and I was not forced into any decisions. Incredibly happy with the service and would definitely recommend them
1 reviews | Active since Sept 2026
Duwan service is excellent
Duwan service is excellent. Walked into the dealership and immediately treated me as a serious customer which was not experienced at any other dealer. They went the extra mile to get the car clean before I left the dealership as the car had just come in and didn't get chance to go through the valet process or anything. Charlene explained everything very well and the contracts and everything was explained in detail and I was not forced into any decisions. Incredibly happy with the service and would definitely recommend them
1 reviews | Active since Sept 2009
Stay away
The agreement was the car would be serviced and whatever the service revealed. According to the on-board computer service was not done. The spare key is not available. The car was filthy as hell. The batyery is completely shot. Guys if you want a pleasant experience, stay away from them. They have zero customer service.
1 reviews | Active since Sept 2009
Stay away
The agreement was the car would be serviced and whatever the service revealed. According to the on-board computer service was not done. The spare key is not available. The car was filthy as hell. The batyery is completely shot. Guys if you want a pleasant experience, stay away from them. They have zero customer service.
1 reviews | Active since Jul 2026
I have helped fast, the car I took for a test is 100%
I have helped fast, the car I took for a test is 100%. I've never been happy. Viwe gave the best service. I will buy by them again.
1 reviews | Active since Jul 2026
I have helped fast, the car I took for a test is 100%
I have helped fast, the car I took for a test is 100%. I've never been happy. Viwe gave the best service. I will buy by them again.
1 reviews | Active since Jan 2024
They are dishonest
They are dishonest. They sold me a car with sticky multimedia buttons, rear seat belt buckle socket issue, Car tyres were mismatched front tyres are chinese tyres and rear are Pirelli. And only 2 locknuts. All that I need to replace out of my pocket. ***** type of business.
1 reviews | Active since Jan 2024
They are dishonest
They are dishonest. They sold me a car with sticky multimedia buttons, rear seat belt buckle socket issue, Car tyres were mismatched front tyres are chinese tyres and rear are Pirelli. And only 2 locknuts. All that I need to replace out of my pocket. ***** type of business.
1 reviews | Active since Nov 2025
Complain about infinite dealerships
I bought my car the year 2024 ,Kia picanto 1.0 smart .the guy who assisted me was donavan,he knew that I didn’t have knowledge about buying a car etc ..I trusted him since it was a referral. The car he sold me was involved in an accident even when I asked him to atleast do trade-in and get another car..he refused to help.i am in a lot stress bcuz of this car.i had mechanical problems a month I literally had to change the whole engine top and radiator it is less than three years but im doing major repairs.i need help to trade in this car and also when I started to seek help I was made aware that donavan added on my contract things that my car don’t have.. hence my installment is quite high for a picanto 2018 model. I tried to call in at infinite with no help from them ..
1 reviews | Active since Nov 2025
Complain about infinite dealerships
I bought my car the year 2024 ,Kia picanto 1.0 smart .the guy who assisted me was donavan,he knew that I didn’t have knowledge about buying a car etc ..I trusted him since it was a referral. The car he sold me was involved in an accident even when I asked him to atleast do trade-in and get another car..he refused to help.i am in a lot stress bcuz of this car.i had mechanical problems a month I literally had to change the whole engine top and radiator it is less than three years but im doing major repairs.i need help to trade in this car and also when I started to seek help I was made aware that donavan added on my contract things that my car don’t have.. hence my installment is quite high for a picanto 2018 model. I tried to call in at infinite with no help from them ..