Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Imile Logistics is described overwhelmingly negatively by South African shoppers receiving or returning Shein and AliExpress parcels. Customers consistently report parcels stuck in depots, uncollected returns, false delivered and no answer scans, unreachable call centres and disputed customs charges. A recurring theme is that isolated drivers and agents impress, but the wider process fails, leaving buyers chasing parcels, refunds and answers for weeks.
Top Strengths:
- •Customer Service & Support: A small group of customers praise individual drivers and one named consultant, Rozana, for patience and courtesy, and a few reached call centre agents who assisted properly. These positives are rare against widespread reports of rudeness and blocked escalations.
Replied to 10% of negative reviews
Reply time on negative reviews: 66h 13m
TrustIndex
1.7
Reply Time
81h 47m
NPS Score
-89
Recommended: Unlikely
Replied to 10% of negative reviews
Reply time on negative reviews: 66h 13m
Nov '25 - Oct '26
Frequently Asked Questions About Imile Logistics
What do customers say about Imile Logistics?
Based on recent customer reviews, Imile Logistics is described overwhelmingly negatively by South African shoppers receiving or returning Shein and AliExpress parcels. Customers consistently report parcels stuck in depots, uncollected returns, false delivered and no answer scans, unreachable call centres and disputed customs charges. A recurring theme is that isolated drivers and agents impress, but the wider process fails, leaving buyers chasing parcels, refunds and answers for weeks.
What is Imile Logistics's biggest strength?
Imile Logistics's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. A small group of customers praise individual drivers and one named consultant, Rozana, for patience and courtesy, and a few reached call centre agents who assisted properly. These positives are rare against widespread reports of rudeness and blocked escalations.
What are the most common complaints about Imile Logistics?
The most common complaint about Imile Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Customers repeatedly describe missing items from sealed Shein parcels, collected returns never booked in, parcels resealed with tape and packages handed to strangers. Claims close without proof of delivery, compensation or investigation feedback, even where CCTV evidence exists.
How does Imile Logistics compare to other Couriers & Delivery companies?
Imile Logistics scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (1); their weakest is Tracking & Updates (0.7). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Imile Logistics trustworthy?
Imile Logistics has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 204 reviews in the last 12 months. They reply to 10% of negative reviews, typically within 66 hours 13 min. Hellopeter has tracked Imile Logistics across 867 total reviews. How is the TrustIndex calculated? →
Recent reviews (204)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2023
The worst
I logged a return for my shein order, a whole week went by….. i went on the website it showed that they couldn't contact me i had to reschedule. Mind you they always phone me when they outaide. I promise you nobody phoned this whole week I rescheduled for yesterday, im still waiting on them to pick up the package its been literally 2 weeks and guess what the websited showed once again. I was un contactable nobody phones me ive been asking people please be on a look put and just call me when you see someone outside. They have not been to my house I've checked the cameras. But they have the nerve to say im un contactable. Why do you lie so muchbi have logged complaimts nobody phomedy back 3 4 complaimts …..your services are bad!
1 reviews | Active since Jun 2023
The worst
I logged a return for my shein order, a whole week went by….. i went on the website it showed that they couldn't contact me i had to reschedule. Mind you they always phone me when they outaide. I promise you nobody phoned this whole week I rescheduled for yesterday, im still waiting on them to pick up the package its been literally 2 weeks and guess what the websited showed once again. I was un contactable nobody phones me ive been asking people please be on a look put and just call me when you see someone outside. They have not been to my house I've checked the cameras. But they have the nerve to say im un contactable. Why do you lie so muchbi have logged complaimts nobody phomedy back 3 4 complaimts …..your services are bad!
1 reviews | Active since Dec 2021
Over a month now, 23 emails, 7 calls, numerous whatsapps, and i cant get a refund of a substantial amount
Imile has no accountability standards and make false promises. Lies
1 reviews | Active since Dec 2021
Over a month now, 23 emails, 7 calls, numerous whatsapps, and i cant get a refund of a substantial amount
Imile has no accountability standards and make false promises. Lies
1 reviews | Active since Jul 2026
The company is a disaster
This company it's a whole disaster shame, they update false delivery status on Shein app. You will wait for the whole years for your parcel to reach and the communication is very poor from their side.
1 reviews | Active since Jul 2026
The company is a disaster
This company it's a whole disaster shame, they update false delivery status on Shein app. You will wait for the whole years for your parcel to reach and the communication is very poor from their side.
1 reviews | Active since Jun 2024
Terrible experience!!
I am very disappointed and displeased with the service iMile provides. I have a shein package that they were due to collect on the 16th of September 2026. It is now the 2nd of October and they have not called me. I have sent *** and called their help centre however I am being sent from pillar to post. Never use iMile! What a joke of a logistics company!
1 reviews | Active since Jun 2024
Terrible experience!!
I am very disappointed and displeased with the service iMile provides. I have a shein package that they were due to collect on the 16th of September 2026. It is now the 2nd of October and they have not called me. I have sent *** and called their help centre however I am being sent from pillar to post. Never use iMile! What a joke of a logistics company!
1 reviews | Active since Jul 2022
Worst delivering company
Worst and pathetic delivering company ever. Parcel is out for delivery for the 4th day now...and still no package. Was suppose to be delivered last week Friday already. Everyday just empty promises.
1 reviews | Active since Jul 2022
Worst delivering company
Worst and pathetic delivering company ever. Parcel is out for delivery for the 4th day now...and still no package. Was suppose to be delivered last week Friday already. Everyday just empty promises.
1 reviews | Active since Jan 2026
Disastrous
The delivery guy was super nice and friendly but the requirements were ridiculous. They kept me asking for a screenshot of the message they sent with the tracking number, that I confirm I got the parcel, a picture of my ***, etc. It was a never ending story. Use a *** number or a signature like the rest of the delivery companies and stop harassing people.
1 reviews | Active since Jan 2026
Disastrous
The delivery guy was super nice and friendly but the requirements were ridiculous. They kept me asking for a screenshot of the message they sent with the tracking number, that I confirm I got the parcel, a picture of my ***, etc. It was a never ending story. Use a *** number or a signature like the rest of the delivery companies and stop harassing people.
1 reviews | Active since Jan 2021
Absolutely shockingly bad experience. Remains unresolved.
Imile deserves a zero star rating. My parcel from the UK went missing first time round. The supplier resent the stock. The second time round, my parcel was delivered to some random address in Cape Town (I live in Joburg) - the call centre phone lines simply keeps you on hold. There are no humans in this call centre, I am convinced. The web enquiries go unanswered. My opinion is that these are thieving people, with no intention of delivering our parcels.
1 reviews | Active since Jan 2021
Absolutely shockingly bad experience. Remains unresolved.
Imile deserves a zero star rating. My parcel from the UK went missing first time round. The supplier resent the stock. The second time round, my parcel was delivered to some random address in Cape Town (I live in Joburg) - the call centre phone lines simply keeps you on hold. There are no humans in this call centre, I am convinced. The web enquiries go unanswered. My opinion is that these are thieving people, with no intention of delivering our parcels.
1 reviews | Active since Aug 2020
WORSE AND WILL NOT RECOMMEND
I rescheduled collection for my return now they are not collecting or responding Their automated customer thing will make you respond to same questions the whole day Its frustrating
1 reviews | Active since Aug 2020
WORSE AND WILL NOT RECOMMEND
I rescheduled collection for my return now they are not collecting or responding Their automated customer thing will make you respond to same questions the whole day Its frustrating