Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Imile Logistics is described overwhelmingly negatively by South African shoppers receiving or returning Shein and AliExpress parcels. Customers consistently report parcels stuck in depots, uncollected returns, false delivered and no answer scans, unreachable call centres and disputed customs charges. A recurring theme is that isolated drivers and agents impress, but the wider process fails, leaving buyers chasing parcels, refunds and answers for weeks.
Top Strengths:
- •Customer Service & Support: A small group of customers praise individual drivers and one named consultant, Rozana, for patience and courtesy, and a few reached call centre agents who assisted properly. These positives are rare against widespread reports of rudeness and blocked escalations.
Replied to 9% of negative reviews
Reply time on negative reviews: 65h 42m
TrustIndex
1.7
Reply Time
82h 7m
NPS Score
-90
Recommended: Unlikely
Replied to 9% of negative reviews
Reply time on negative reviews: 65h 42m
Nov '25 - Oct '26
Frequently Asked Questions About Imile Logistics
What do customers say about Imile Logistics?
Based on recent customer reviews, Imile Logistics is described overwhelmingly negatively by South African shoppers receiving or returning Shein and AliExpress parcels. Customers consistently report parcels stuck in depots, uncollected returns, false delivered and no answer scans, unreachable call centres and disputed customs charges. A recurring theme is that isolated drivers and agents impress, but the wider process fails, leaving buyers chasing parcels, refunds and answers for weeks.
What is Imile Logistics's biggest strength?
Imile Logistics's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. A small group of customers praise individual drivers and one named consultant, Rozana, for patience and courtesy, and a few reached call centre agents who assisted properly. These positives are rare against widespread reports of rudeness and blocked escalations.
What are the most common complaints about Imile Logistics?
The most common complaint about Imile Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Customers repeatedly describe missing items from sealed Shein parcels, collected returns never booked in, parcels resealed with tape and packages handed to strangers. Claims close without proof of delivery, compensation or investigation feedback, even where CCTV evidence exists.
How does Imile Logistics compare to other Couriers & Delivery companies?
Imile Logistics scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (1); their weakest is Tracking & Updates (0.7). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Imile Logistics trustworthy?
Imile Logistics has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 206 reviews in the last 12 months. They reply to 9% of negative reviews, typically within 65 hours 42 min. Hellopeter has tracked Imile Logistics across 871 total reviews. How is the TrustIndex calculated? →
Recent reviews (206)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2024
Bad courier service
The worst! The Parcel says out for delivery but you have to wait 48 hours for it to be delivered. Which means you have to take x2 days off work to wait for a package to be delivered or if you at home, you have to stay at home and wait wait wait for the package to be delivered and not leave your house! When calling in there is no supervisor to assist! They give you the drivers number but the driver (Lola) does not answer the call. They promise to revert the call but ey who knows if this will be done. No supervisor, no manager on duty to assist with escalation. Worst courier company ever!
1 reviews | Active since Mar 2024
Bad courier service
The worst! The Parcel says out for delivery but you have to wait 48 hours for it to be delivered. Which means you have to take x2 days off work to wait for a package to be delivered or if you at home, you have to stay at home and wait wait wait for the package to be delivered and not leave your house! When calling in there is no supervisor to assist! They give you the drivers number but the driver (Lola) does not answer the call. They promise to revert the call but ey who knows if this will be done. No supervisor, no manager on duty to assist with escalation. Worst courier company ever!
1 reviews | Active since Jan 2013
Imile driver failing to do her job properly
I had a Shein parcel for Return that I requested on 17/09/2026. I received a call from a cell number *** and the lady said she is from Imile and wanted to collect my Parcel on 26/09/2026. I advised that i was unavailable and she promised to return on Monday the 29/09/2026. She then called me on 30/09/2026 and said she wants to come to collect my parcel with a cell number ***. The parcel was collected and handed over but there was Return slip issued by the lady from your offices. I have checked the Shein system and to -date the Parcel is still reflected as not collected. I tried to call the *** number to no avail to check what the reason for the delay, to no avail. I have emailed the *** and i have not been rep**** to or called about my complaint
1 reviews | Active since Jan 2013
Imile driver failing to do her job properly
I had a Shein parcel for Return that I requested on 17/09/2026. I received a call from a cell number *** and the lady said she is from Imile and wanted to collect my Parcel on 26/09/2026. I advised that i was unavailable and she promised to return on Monday the 29/09/2026. She then called me on 30/09/2026 and said she wants to come to collect my parcel with a cell number ***. The parcel was collected and handed over but there was Return slip issued by the lady from your offices. I have checked the Shein system and to -date the Parcel is still reflected as not collected. I tried to call the *** number to no avail to check what the reason for the delay, to no avail. I have emailed the *** and i have not been rep**** to or called about my complaint
1 reviews | Active since Mar 2022
Customs refund
If i could give Imile logistics a zero rating i would. I have been following up on a refund on customs fees i have made to the company since May 2025 and they just stopped responding to my emails. I have sent them proof that Shein cancelled my order on my behalf for whatever reasons. Shein refunded me for my goods but IMile Never got back to me about my refund
1 reviews | Active since Mar 2022
Customs refund
If i could give Imile logistics a zero rating i would. I have been following up on a refund on customs fees i have made to the company since May 2025 and they just stopped responding to my emails. I have sent them proof that Shein cancelled my order on my behalf for whatever reasons. Shein refunded me for my goods but IMile Never got back to me about my refund
1 reviews | Active since Feb 2021
VERRRY BAD!
requested a refund from Shein and my package was collected by imile on the 22 sep 2026 by a gentleman by the name of Rapula to date i have not received my refund , instead i received comms that only a box was received with no hair inside. im trying to call IMILE and iv been on hold. R1900 GONE JUST LIKE THAT?
1 reviews | Active since Feb 2021
VERRRY BAD!
requested a refund from Shein and my package was collected by imile on the 22 sep 2026 by a gentleman by the name of Rapula to date i have not received my refund , instead i received comms that only a box was received with no hair inside. im trying to call IMILE and iv been on hold. R1900 GONE JUST LIKE THAT?
1 reviews | Active since Aug 2021
Absolutely Terrible!!
I am giving iMile 1 star because it's not possible to give a zero, otherwise I would. I have been waiting for them to come and fetch a return since August. it is now October and still nothing. I received two communications from them. The first guy was telling me he's on the way but he doesn't arrive on time I should let him know that I am knocking off. the second guy, out of the blue without prior communication, was informing that he wants to come and pick up the parcel. I informed him that I didn't have it on me, he said he would come back the following day but never did.
1 reviews | Active since Aug 2021
Absolutely Terrible!!
I am giving iMile 1 star because it's not possible to give a zero, otherwise I would. I have been waiting for them to come and fetch a return since August. it is now October and still nothing. I received two communications from them. The first guy was telling me he's on the way but he doesn't arrive on time I should let him know that I am knocking off. the second guy, out of the blue without prior communication, was informing that he wants to come and pick up the parcel. I informed him that I didn't have it on me, he said he would come back the following day but never did.
1 reviews | Active since Jun 2020
There is hope for you guys after all!!!
So I made review about Imile because even though I had paid for the package they did not send it and had to write a bad review for them to actually finally send my package....I deleted the comment solely for one reason their supervisor who set things right was just gonna add a comment before to the original review....I think Tristan is his name if I got it wrong my apologies he called me yesterday and the package was just delivered I'm very impressed by him he is very patient kind and a true professional so I decided to give them the benefit of the doubt and remove the comment!!....The comment was a bit harsh even though it was true and necessary but now I have decided to remove it and do a new one but still want to make a review with an average rating because I hope that they will do better next time and won't have to give them a bad review just to get my package...Hope my next review about them will be 5 stars thanks Tristan once again u are a real champ!!!
1 reviews | Active since Jun 2020
There is hope for you guys after all!!!
So I made review about Imile because even though I had paid for the package they did not send it and had to write a bad review for them to actually finally send my package....I deleted the comment solely for one reason their supervisor who set things right was just gonna add a comment before to the original review....I think Tristan is his name if I got it wrong my apologies he called me yesterday and the package was just delivered I'm very impressed by him he is very patient kind and a true professional so I decided to give them the benefit of the doubt and remove the comment!!....The comment was a bit harsh even though it was true and necessary but now I have decided to remove it and do a new one but still want to make a review with an average rating because I hope that they will do better next time and won't have to give them a bad review just to get my package...Hope my next review about them will be 5 stars thanks Tristan once again u are a real champ!!!
1 reviews | Active since Jun 2023
The worst
I logged a return for my shein order, a whole week went by….. i went on the website it showed that they couldn't contact me i had to reschedule. Mind you they always phone me when they outaide. I promise you nobody phoned this whole week I rescheduled for yesterday, im still waiting on them to pick up the package its been literally 2 weeks and guess what the websited showed once again. I was un contactable nobody phones me ive been asking people please be on a look put and just call me when you see someone outside. They have not been to my house I've checked the cameras. But they have the nerve to say im un contactable. Why do you lie so muchbi have logged complaimts nobody phomedy back 3 4 complaimts …..your services are bad!
1 reviews | Active since Jun 2023
The worst
I logged a return for my shein order, a whole week went by….. i went on the website it showed that they couldn't contact me i had to reschedule. Mind you they always phone me when they outaide. I promise you nobody phoned this whole week I rescheduled for yesterday, im still waiting on them to pick up the package its been literally 2 weeks and guess what the websited showed once again. I was un contactable nobody phones me ive been asking people please be on a look put and just call me when you see someone outside. They have not been to my house I've checked the cameras. But they have the nerve to say im un contactable. Why do you lie so muchbi have logged complaimts nobody phomedy back 3 4 complaimts …..your services are bad!
1 reviews | Active since Dec 2021
Over a month now, 23 emails, 7 calls, numerous whatsapps, and i cant get a refund of a substantial amount
Imile has no accountability standards and make false promises. Lies
1 reviews | Active since Dec 2021
Over a month now, 23 emails, 7 calls, numerous whatsapps, and i cant get a refund of a substantial amount
Imile has no accountability standards and make false promises. Lies