Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hyundai South Africa faces sustained criticism across its dealer and after-sales network. Customers consistently report unresolved defects, refused courtesy cars and long parts delays, with Service, Repairs & Maintenance (0.6) and Vehicle Quality & Reliability (0.7) scoring lowest. A recurring theme is silence once complaints are escalated. Isolated praise for named sales consultants lifts Staff Professionalism & Conduct (1.4) slightly above the other themes.
Top Strengths:
- •Staff Professionalism & Conduct: The only area with genuine bright spots. Consultants such as Mzi, Loretta, Jeffrey Mbewe, Anathi Mgavu, Ephraim Ledwaba and service advisor Deeanne are named as patient, honest and informative, though customer care agents and several dealer principals are described as rude or dismissive.
TrustIndex
2.1
NPS Score
-88
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Hyundai South Africa
What do customers say about Hyundai South Africa?
Based on recent customer reviews, Hyundai South Africa faces sustained criticism across its dealer and after-sales network. Customers consistently report unresolved defects, refused courtesy cars and long parts delays, with Service, Repairs & Maintenance (0.6) and Vehicle Quality & Reliability (0.7) scoring lowest. A recurring theme is silence once complaints are escalated. Isolated praise for named sales consultants lifts Staff Professionalism & Conduct (1.4) slightly above the other themes.
What is Hyundai South Africa's biggest strength?
Hyundai South Africa's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. The only area with genuine bright spots. Consultants such as Mzi, Loretta, Jeffrey Mbewe, Anathi Mgavu, Ephraim Ledwaba and service advisor Deeanne are named as patient, honest and informative, though customer care agents and several dealer principals are described as rude or dismissive.
What are the most common complaints about Hyundai South Africa?
The most common complaint about Hyundai South Africa, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Customers consistently report emails to iCare and head office going unanswered for weeks, managers who never return calls, and having to chase every update themselves. Chatbots, care lines and the spares enquiry form are described as dead ends with no ownership taken.
Is Hyundai South Africa trustworthy?
Hyundai South Africa has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 153 reviews in the last 12 months. Hellopeter has tracked Hyundai South Africa across 3,267 total reviews. How is the TrustIndex calculated? →
Recent reviews (153)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2012
Why I Will Not Buy a Fourth Hyundai, or Any Hyundai for That Matter
Why I Will Not Buy a Fourth Hyundai, or Any Hyundai for That Matter I never expected that my experience with a Hyundai Palisade would lead me to the conclusion that I would not buy another Hyundai. In fact, before purchasing the Palisade in 2023, I had already purchased two Hyundai i20 N Line vehicles for my sons. I considered myself a loyal customer who trusted the brand and was comfortable recommending it to others. That trust has now been lost. Many people assume that a customer becomes unhappy only when a vehicle experiences mechanical problems. That is not the case. Vehicles can and do develop faults, and manufacturers routinely repair them under warranty. What matters most is transparency, honesty, and how customers are treated when problems arise. The greatest disappointment in my ownership experience was not the replacement of major components under warranty (first the engine and then the entire rear differential). Rather, it was discovering that significant repairs, amounting to approximately R62,345, had been performed on the vehicle only two months before I purchased it, yet those repairs were never disclosed to me. I was only made aware of this when trying to sell the Palisade. Had I been informed of those repairs before the sale, I would have been able to make a properly informed purchasing decision. I could have asked additional questions, sought further information, negotiated the purchase price, or even decided not to proceed with the transaction at all. Instead, I purchased the vehicle without being given what I believe was material information that any reasonable purchaser would want to know. The issue is not whether the repairs were ultimately successful. The issue is that consumers should be able to make informed decisions based on all relevant facts. When significant repairs have been carried out on a vehicle shortly before it is sold, transparency should not be optional. My concerns deepened when the vehicle subsequently suffered MAJOR failures during my ownership. The rear differential had to be replaced, followed by the complete replacement of the engine under warranty. At the time that the rear differential was replaced, I was told by Hyundai that I had to replace all 4 tires (this cost me circa R27,000!) Although the repairs were performed under warranty, the practical reality is that a vehicle with a replacement engine is viewed differently in the market. Whether justified or not, prospective purchasers often become cautious when they learn that a vehicle has undergone such a significant repair. When I attempted to sell the vehicle during September 2026, I received 2 offers of R600,000 and R585,000 from a dealerships. However, the offers did not materialise SOLELY because the dealerships questioned the engine replacement and was not comfortable to proceed with the sale. I ultimately sold the vehicle to another dealer for R558,000, resulting in a shortfall of R42,000 compared to the value I reasonably would have realised. The experience left me asking a simple question: would I have purchased this vehicle in the first place had I been told about the substantial repairs undertaken shortly before the sale? The honest answer is that I do not know. What I do know is that I was never given the opportunity to make that decision with all the relevant information available to me. Trust is built on transparency. Once that trust is lost, it is exceptionally difficult to regain. For me, the issue extends beyond the Palisade itself. Buying a vehicle is one of the most significant purchases many consumers make. Customers should be entitled to expect full and honest disclosure regarding material repairs and matters that could influence their purchasing decisions. My experience has left me questioning whether customer interests were given sufficient consideration throughout the process. As a result, I have decided that I will not purchase a fourth Hyundai. More importantly, I will not purchase another Hyundai at all. That decision is not based solely on mechanical issues. It is based on the belief that customers deserve transparency, informed choice, and confidence that material information will be disclosed before they commit to a purchase. Unfortunately, my experience has left me with the opposite impression, and that is why Hyundai will no longer be my brand of choice. PS - I have engaged Hyundai South Africa: Hyundai accepts that major warranty repairs were carried out to the vehicle and that I am dissatisfied with the resulting financial consequences. However, Hyundai's position is that its obligations were discharged when the engine and rear differential were replaced under warranty. Hyundai denies liability for the reduction in resale value, tyre replacement costs and other financial losses claimed, and further contends that pre-sale warranty repairs did not require disclosure because they were not accident-related or structural repairs. Hyundai nevertheless offered a marginal goodwill discount on a replacement Hyundai Tucson vehicle, which I declined (I declined because the discount was so insignificant that I could buy a similar Tucson with only 25km on the clock at a MUCH better price than what Hyundai had offered as a discount)
1 reviews | Active since Apr 2012
Why I Will Not Buy a Fourth Hyundai, or Any Hyundai for That Matter
Why I Will Not Buy a Fourth Hyundai, or Any Hyundai for That Matter I never expected that my experience with a Hyundai Palisade would lead me to the conclusion that I would not buy another Hyundai. In fact, before purchasing the Palisade in 2023, I had already purchased two Hyundai i20 N Line vehicles for my sons. I considered myself a loyal customer who trusted the brand and was comfortable recommending it to others. That trust has now been lost. Many people assume that a customer becomes unhappy only when a vehicle experiences mechanical problems. That is not the case. Vehicles can and do develop faults, and manufacturers routinely repair them under warranty. What matters most is transparency, honesty, and how customers are treated when problems arise. The greatest disappointment in my ownership experience was not the replacement of major components under warranty (first the engine and then the entire rear differential). Rather, it was discovering that significant repairs, amounting to approximately R62,345, had been performed on the vehicle only two months before I purchased it, yet those repairs were never disclosed to me. I was only made aware of this when trying to sell the Palisade. Had I been informed of those repairs before the sale, I would have been able to make a properly informed purchasing decision. I could have asked additional questions, sought further information, negotiated the purchase price, or even decided not to proceed with the transaction at all. Instead, I purchased the vehicle without being given what I believe was material information that any reasonable purchaser would want to know. The issue is not whether the repairs were ultimately successful. The issue is that consumers should be able to make informed decisions based on all relevant facts. When significant repairs have been carried out on a vehicle shortly before it is sold, transparency should not be optional. My concerns deepened when the vehicle subsequently suffered MAJOR failures during my ownership. The rear differential had to be replaced, followed by the complete replacement of the engine under warranty. At the time that the rear differential was replaced, I was told by Hyundai that I had to replace all 4 tires (this cost me circa R27,000!) Although the repairs were performed under warranty, the practical reality is that a vehicle with a replacement engine is viewed differently in the market. Whether justified or not, prospective purchasers often become cautious when they learn that a vehicle has undergone such a significant repair. When I attempted to sell the vehicle during September 2026, I received 2 offers of R600,000 and R585,000 from a dealerships. However, the offers did not materialise SOLELY because the dealerships questioned the engine replacement and was not comfortable to proceed with the sale. I ultimately sold the vehicle to another dealer for R558,000, resulting in a shortfall of R42,000 compared to the value I reasonably would have realised. The experience left me asking a simple question: would I have purchased this vehicle in the first place had I been told about the substantial repairs undertaken shortly before the sale? The honest answer is that I do not know. What I do know is that I was never given the opportunity to make that decision with all the relevant information available to me. Trust is built on transparency. Once that trust is lost, it is exceptionally difficult to regain. For me, the issue extends beyond the Palisade itself. Buying a vehicle is one of the most significant purchases many consumers make. Customers should be entitled to expect full and honest disclosure regarding material repairs and matters that could influence their purchasing decisions. My experience has left me questioning whether customer interests were given sufficient consideration throughout the process. As a result, I have decided that I will not purchase a fourth Hyundai. More importantly, I will not purchase another Hyundai at all. That decision is not based solely on mechanical issues. It is based on the belief that customers deserve transparency, informed choice, and confidence that material information will be disclosed before they commit to a purchase. Unfortunately, my experience has left me with the opposite impression, and that is why Hyundai will no longer be my brand of choice. PS - I have engaged Hyundai South Africa: Hyundai accepts that major warranty repairs were carried out to the vehicle and that I am dissatisfied with the resulting financial consequences. However, Hyundai's position is that its obligations were discharged when the engine and rear differential were replaced under warranty. Hyundai denies liability for the reduction in resale value, tyre replacement costs and other financial losses claimed, and further contends that pre-sale warranty repairs did not require disclosure because they were not accident-related or structural repairs. Hyundai nevertheless offered a marginal goodwill discount on a replacement Hyundai Tucson vehicle, which I declined (I declined because the discount was so insignificant that I could buy a similar Tucson with only 25km on the clock at a MUCH better price than what Hyundai had offered as a discount)
1 reviews | Active since Jul 2022
Absolutely appalling service and lack of accountability at Hyundai Centurion
Absolutely appalling service and lack of accountability at Hyundai Centurion. I had to take time off work to bring my *** in to have a loud brake squeak inspected. After waiting, the workshop manager, Ian Macdougall, handed the car back to me, claiming everything was 'within spec' and nothing was wrong. The moment I pulled out of the workshop—right in front of that same manager—the brakes started squeaking extremely loudly. Instead of taking responsibility, he actually tried to walk away. I literally had to jog to catch up with him to point out the noise, at which point he brushed it off as 'just brake dust.' Dismissive, unprofessional, and a complete waste of my time.
1 reviews | Active since Jul 2022
Absolutely appalling service and lack of accountability at Hyundai Centurion
Absolutely appalling service and lack of accountability at Hyundai Centurion. I had to take time off work to bring my *** in to have a loud brake squeak inspected. After waiting, the workshop manager, Ian Macdougall, handed the car back to me, claiming everything was 'within spec' and nothing was wrong. The moment I pulled out of the workshop—right in front of that same manager—the brakes started squeaking extremely loudly. Instead of taking responsibility, he actually tried to walk away. I literally had to jog to catch up with him to point out the noise, at which point he brushed it off as 'just brake dust.' Dismissive, unprofessional, and a complete waste of my time.
1 reviews | Active since Jul 2016
will never buy another HYUNDAI BRAND AGAIN
so long in South Africa an must still wait for a month for spares to arrive. They the worst to call to complain cause their phone only ring with no answer. They take so long long to get a part from South kOERA TO South africa an yet i can get the same part here in 4 days.
1 reviews | Active since Jul 2016
will never buy another HYUNDAI BRAND AGAIN
so long in South Africa an must still wait for a month for spares to arrive. They the worst to call to complain cause their phone only ring with no answer. They take so long long to get a part from South kOERA TO South africa an yet i can get the same part here in 4 days.
1 reviews | Active since Sept 2026
Hyundai Pietermaritzburg – Very Disappointing Experience With a Used 2019 Hyundai Tucson
Hyundai Pietermaritzburg – Very Disappointing Experience With a Used 2019 Hyundai Tucson I purchased a 2019 Hyundai Tucson 2.0 Executive Automatic from Hyundai Pietermaritzburg on 28 November 2025, with approximately 155,000 km on the vehicle. Within the first week of ownership, I raised concerns about the vehicle's excessive fuel consumption. I subsequently returned the vehicle to the dealership on multiple occasions with various concerns and gave the dealership opportunities to investigate and resolve the problems. During the early stages, I was informed that certain issues had been attended to, including the brakes, spare key and wheel alignment. However, my concern regarding the fuel consumption had not been properly investigated at that stage. The situation later became significantly more concerning when I experienced a fuel leak and fuel fumes entering the cabin of the vehicle. This was particularly concerning to me because my pregnant wife was also driving and travelling in the vehicle. Having fuel fumes entering the cabin of a vehicle used by my family became a serious safety concern for me. The dealership eventually advised that the fuel smell was caused by a perished rubber seal around the fuel filler pipe and replaced the seal. From the beginning of my attempts to resolve the matter, I made it clear that I wanted either a replacement vehicle or a refund. At that stage, the dealership refused both options. After I raised my rights under the Consumer Protection Act (CPA) and explained why I believed I was entitled to a remedy, the dealership subsequently offered me a replacement vehicle. By that point, however, I had lost confidence in the way the matter had been handled. Given that both a replacement and refund had initially been refused, and that the replacement was only offered after I raised my CPA rights, I no longer felt comfortable accepting another vehicle from the dealership. For me, this was no longer simply about replacing a worn component. It was about the overall experience, the repeated concerns I had raised shortly after purchasing the vehicle, the fuel leak and fumes, and my confidence in the dealership's handling of the matter. I therefore maintained my request for a refund. The dealership has declined my request for a refund, maintaining that the relevant component was a wear-and-tear item and that the vehicle's fuel consumption is within the manufacturer's specifications. I purchased this vehicle in good faith from an official Hyundai dealership and expected reliable and safe transportation for myself and my family. Instead, I found myself dealing with significant concerns shortly after purchase and repeatedly having to raise issues with the dealership. What has been particularly disappointing is that I have lost confidence not only in the vehicle, but also in the way the matter has been handled. I am sharing my experience so that other consumers can make an informed decision when purchasing a used vehicle and so that Hyundai/Motus can hopefully review how this matter has been handled. I remain open to a fair resolution, but after everything that has happened, my requested resolution remains a refund of the vehicle purchase price.
1 reviews | Active since Sept 2026
Hyundai Pietermaritzburg – Very Disappointing Experience With a Used 2019 Hyundai Tucson
Hyundai Pietermaritzburg – Very Disappointing Experience With a Used 2019 Hyundai Tucson I purchased a 2019 Hyundai Tucson 2.0 Executive Automatic from Hyundai Pietermaritzburg on 28 November 2025, with approximately 155,000 km on the vehicle. Within the first week of ownership, I raised concerns about the vehicle's excessive fuel consumption. I subsequently returned the vehicle to the dealership on multiple occasions with various concerns and gave the dealership opportunities to investigate and resolve the problems. During the early stages, I was informed that certain issues had been attended to, including the brakes, spare key and wheel alignment. However, my concern regarding the fuel consumption had not been properly investigated at that stage. The situation later became significantly more concerning when I experienced a fuel leak and fuel fumes entering the cabin of the vehicle. This was particularly concerning to me because my pregnant wife was also driving and travelling in the vehicle. Having fuel fumes entering the cabin of a vehicle used by my family became a serious safety concern for me. The dealership eventually advised that the fuel smell was caused by a perished rubber seal around the fuel filler pipe and replaced the seal. From the beginning of my attempts to resolve the matter, I made it clear that I wanted either a replacement vehicle or a refund. At that stage, the dealership refused both options. After I raised my rights under the Consumer Protection Act (CPA) and explained why I believed I was entitled to a remedy, the dealership subsequently offered me a replacement vehicle. By that point, however, I had lost confidence in the way the matter had been handled. Given that both a replacement and refund had initially been refused, and that the replacement was only offered after I raised my CPA rights, I no longer felt comfortable accepting another vehicle from the dealership. For me, this was no longer simply about replacing a worn component. It was about the overall experience, the repeated concerns I had raised shortly after purchasing the vehicle, the fuel leak and fumes, and my confidence in the dealership's handling of the matter. I therefore maintained my request for a refund. The dealership has declined my request for a refund, maintaining that the relevant component was a wear-and-tear item and that the vehicle's fuel consumption is within the manufacturer's specifications. I purchased this vehicle in good faith from an official Hyundai dealership and expected reliable and safe transportation for myself and my family. Instead, I found myself dealing with significant concerns shortly after purchase and repeatedly having to raise issues with the dealership. What has been particularly disappointing is that I have lost confidence not only in the vehicle, but also in the way the matter has been handled. I am sharing my experience so that other consumers can make an informed decision when purchasing a used vehicle and so that Hyundai/Motus can hopefully review how this matter has been handled. I remain open to a fair resolution, but after everything that has happened, my requested resolution remains a refund of the vehicle purchase price.
1 reviews | Active since Feb 2014
Think twice before buying a hyundai.
So i take my wifes hyundai creta 2024 model to Hyundai george september 2025 for its first service.Very good service we received and was told we must come back September 2026 or 30000km for the next service.I call in to liquid capital which tells me it must have been serviced on March 2026 so my warranty has expired.I call george again they tell me i must sort it out with liquid capital.Well there goes hyundai and this is not the first hyundai we buy actually our forth one.This leaves a bad taste in my mouth and will be warning people on social media to stay away from hyundai.We have a wildtrak a new lepas a mercedes c63 and a electric geely but hyundai never again.
1 reviews | Active since Feb 2014
Think twice before buying a hyundai.
So i take my wifes hyundai creta 2024 model to Hyundai george september 2025 for its first service.Very good service we received and was told we must come back September 2026 or 30000km for the next service.I call in to liquid capital which tells me it must have been serviced on March 2026 so my warranty has expired.I call george again they tell me i must sort it out with liquid capital.Well there goes hyundai and this is not the first hyundai we buy actually our forth one.This leaves a bad taste in my mouth and will be warning people on social media to stay away from hyundai.We have a wildtrak a new lepas a mercedes c63 and a electric geely but hyundai never again.
1 reviews | Active since Sept 2026
Do not call again
My name is Patience Mbalenhle Mutshweni,I once enquired with Hyundai for a vehicle in 2025 they could not assist me and they kept on calling me from different branches taking my documents thrn not get back to me,they would make every agent to call and request the very same documents each month…I finally got my vehicle in May 2026 with a different dealership ‘Tata’ great service. Hyundai agents called me I advised them I got the car already sometime in May every since they are harassing me with called every day from different branches if it’s not Bryson it’s DBN now yesterday yesterday I received a WhatsApp from another agent from eThekwini name Siamone. I gladly sent a picture of the car and a huge paragraph telling him I don’t want to get calls from them anymore I am sorted coz now I can’t answer my call in peace I need to always tell them to stop calling everyday…they call me twice a day which I see a disrespect and harassment,after that whole paragraph someone from DBN calls me again.A total harassment on a 3rd degree.Your stuff is *********** and I dnt want anything to do with you
1 reviews | Active since Sept 2026
Do not call again
My name is Patience Mbalenhle Mutshweni,I once enquired with Hyundai for a vehicle in 2025 they could not assist me and they kept on calling me from different branches taking my documents thrn not get back to me,they would make every agent to call and request the very same documents each month…I finally got my vehicle in May 2026 with a different dealership ‘Tata’ great service. Hyundai agents called me I advised them I got the car already sometime in May every since they are harassing me with called every day from different branches if it’s not Bryson it’s DBN now yesterday yesterday I received a WhatsApp from another agent from eThekwini name Siamone. I gladly sent a picture of the car and a huge paragraph telling him I don’t want to get calls from them anymore I am sorted coz now I can’t answer my call in peace I need to always tell them to stop calling everyday…they call me twice a day which I see a disrespect and harassment,after that whole paragraph someone from DBN calls me again.A total harassment on a 3rd degree.Your stuff is *********** and I dnt want anything to do with you
1 reviews | Active since Aug 2023
Second Hyundai, 3 failed repairs, clutch gone at 57,000km – and all I got back was a policy statement
I am writing this as a genuinely disappointed customer. This is my second Hyundai Venue. I bought another one because I trusted the brand. After this experience, I am honestly questioning that decision. My car has 57,000km on the clock and is still under warranty. It has been in for the same fault three times now, and it is still not fixed. The problem: A stutter and noise from the gearbox in 1st gear, plus a rough idle when the engine is cold. Visit 1: I reported the issues. I was told the stutter was fixed. I didn't even get 1km from the dealership before it stuttered twice. I was also told the rough idle was "normal" because the Venue has a 3-cylinder engine and it's "unbalanced." I later found out that is completely false. I felt like I was given a lazy excuse just to make me go away. Visit 2: I took it back and insisted on driving with the mechanic so I could show him exactly what was happening. They ran tests and told me they had found the issue and just needed Hyundai SA to approve the warranty claim. I thought it was finally sorted. Nothing happened. Visit 3: I was told by phone that the clutch was in stock and would be replaced on the same day, pending the test. My girlfriend took the car in for that test. They did the test, but they did not replace the clutch. Now I am being told the clutch has been ordered and I have to bring the car in for a 4th time. My concerns: A clutch failing at 57,000km is not normal. I am worried there is an underlying issue, maybe with the gearbox, that caused this. Even after they replace the clutch, how do I know it won't happen again? And once the warranty expires, that is going to be my problem. The practical issues: · I have wasted fuel and time driving back and forth. · I have had to take time off work. · My car has unnecessary kilometres and wear from all the test drives. · I have never been offered a loan vehicle, so I am stranded every time. I contacted Hyundai SA directly and sent them a full, detailed email with everything that happened – the three failed visits, the false diagnosis, the broken promise about the clutch. Their only response was to tell me that loan vehicles are not part of their policy. That's it. No explanation for the failed repairs, no acknowledgement of the false information I was given, no reassurance about the clutch or the underlying issue. Just a statement about what they won't do. That doesn't address anything. It doesn't tell me why my clutch failed so early. It doesn't tell me if there's a bigger problem. It doesn't tell me what happens if this recurs after the warranty. It just tells me they won't give me a car while mine is in the shop – again. I'm not asking for a favour. I'm asking Hyundai to take responsibility for three failed attempts to repair a vehicle under its own warranty. I've supported Hyundai by buying two of these cars. I don't want to take this further, but if this 4th visit doesn't finally sort everything out, I will be laying a complaint with MIOSA and the National Consumer Commission. I just want my car fixed properly, and I want some assurance that this isn't going to happen again.
1 reviews | Active since Aug 2023
Second Hyundai, 3 failed repairs, clutch gone at 57,000km – and all I got back was a policy statement
I am writing this as a genuinely disappointed customer. This is my second Hyundai Venue. I bought another one because I trusted the brand. After this experience, I am honestly questioning that decision. My car has 57,000km on the clock and is still under warranty. It has been in for the same fault three times now, and it is still not fixed. The problem: A stutter and noise from the gearbox in 1st gear, plus a rough idle when the engine is cold. Visit 1: I reported the issues. I was told the stutter was fixed. I didn't even get 1km from the dealership before it stuttered twice. I was also told the rough idle was "normal" because the Venue has a 3-cylinder engine and it's "unbalanced." I later found out that is completely false. I felt like I was given a lazy excuse just to make me go away. Visit 2: I took it back and insisted on driving with the mechanic so I could show him exactly what was happening. They ran tests and told me they had found the issue and just needed Hyundai SA to approve the warranty claim. I thought it was finally sorted. Nothing happened. Visit 3: I was told by phone that the clutch was in stock and would be replaced on the same day, pending the test. My girlfriend took the car in for that test. They did the test, but they did not replace the clutch. Now I am being told the clutch has been ordered and I have to bring the car in for a 4th time. My concerns: A clutch failing at 57,000km is not normal. I am worried there is an underlying issue, maybe with the gearbox, that caused this. Even after they replace the clutch, how do I know it won't happen again? And once the warranty expires, that is going to be my problem. The practical issues: · I have wasted fuel and time driving back and forth. · I have had to take time off work. · My car has unnecessary kilometres and wear from all the test drives. · I have never been offered a loan vehicle, so I am stranded every time. I contacted Hyundai SA directly and sent them a full, detailed email with everything that happened – the three failed visits, the false diagnosis, the broken promise about the clutch. Their only response was to tell me that loan vehicles are not part of their policy. That's it. No explanation for the failed repairs, no acknowledgement of the false information I was given, no reassurance about the clutch or the underlying issue. Just a statement about what they won't do. That doesn't address anything. It doesn't tell me why my clutch failed so early. It doesn't tell me if there's a bigger problem. It doesn't tell me what happens if this recurs after the warranty. It just tells me they won't give me a car while mine is in the shop – again. I'm not asking for a favour. I'm asking Hyundai to take responsibility for three failed attempts to repair a vehicle under its own warranty. I've supported Hyundai by buying two of these cars. I don't want to take this further, but if this 4th visit doesn't finally sort everything out, I will be laying a complaint with MIOSA and the National Consumer Commission. I just want my car fixed properly, and I want some assurance that this isn't going to happen again.