TrustIndex
2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Hyundai Fourways
Is Hyundai Fourways trustworthy?
Hyundai Fourways has a TrustIndex of 2 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Hyundai Fourways across 29 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2021
Disappointing service!
My experience with Hyundai Fourways has been extremely disappointing from start to finish. From submitting an online enquiry and only receiving a response from the sales consultant after I had already purchased the vehicle, to being issued incorrect number plates due to my details being mixed up with another customer's, the lack of attention to detail has been concerning. I had to return to the dealership multiple times to resolve the number plate issue, only to discover that my *** had also been incorrectly captured. This then left me with the additional administrative burden of updating my insurance and other service providers with the correct information. Most recently, trying to book a routine service has been another frustrating experience, with multiple unanswered calls and an online ticket that has gone without a response. The recurring issues point to a concerning lack of efficiency, accountability and customer care. I have since decided to use another Hyundai branch for all my servicing and future needs. Frankly, if I had not already purchased my vehicle, I would not return to Hyundai Fourways, nor would I recommend them to anyone. A vehicle purchase is a significant investment, and customers deserve far better service than this.
1 reviews | Active since Jul 2021
Disappointing service!
My experience with Hyundai Fourways has been extremely disappointing from start to finish. From submitting an online enquiry and only receiving a response from the sales consultant after I had already purchased the vehicle, to being issued incorrect number plates due to my details being mixed up with another customer's, the lack of attention to detail has been concerning. I had to return to the dealership multiple times to resolve the number plate issue, only to discover that my *** had also been incorrectly captured. This then left me with the additional administrative burden of updating my insurance and other service providers with the correct information. Most recently, trying to book a routine service has been another frustrating experience, with multiple unanswered calls and an online ticket that has gone without a response. The recurring issues point to a concerning lack of efficiency, accountability and customer care. I have since decided to use another Hyundai branch for all my servicing and future needs. Frankly, if I had not already purchased my vehicle, I would not return to Hyundai Fourways, nor would I recommend them to anyone. A vehicle purchase is a significant investment, and customers deserve far better service than this.
1 reviews | Active since Jun 2024
I received a very bad experience from Palesa Martin
I received a very bad experience from Palesa Martin. I took my car for service and she turned the car back and said it was early for service even when she saw the invoice from last service that clearly states ''Next Service @ 29,000kms or Aug 2026 whichever comes first.” Instead she told me the person who did that for me no longer works there. She even said ''If you are forcing the service, who is going to pay for it because Hyundai won't?” I am not forcing anything. I am following the service date that was given to me by Hyundai and is clearly written on my service documentation. I am extremely disappointed with the lack of care and ownership shown in this situation. I travel 45 minutes to Hyundai Fourways because I trusted the dealership with my vehicle, and I expected a much better level of customer service. Palesa Martin is very ***********.
1 reviews | Active since Jun 2024
I received a very bad experience from Palesa Martin
I received a very bad experience from Palesa Martin. I took my car for service and she turned the car back and said it was early for service even when she saw the invoice from last service that clearly states ''Next Service @ 29,000kms or Aug 2026 whichever comes first.” Instead she told me the person who did that for me no longer works there. She even said ''If you are forcing the service, who is going to pay for it because Hyundai won't?” I am not forcing anything. I am following the service date that was given to me by Hyundai and is clearly written on my service documentation. I am extremely disappointed with the lack of care and ownership shown in this situation. I travel 45 minutes to Hyundai Fourways because I trusted the dealership with my vehicle, and I expected a much better level of customer service. Palesa Martin is very ***********.
1 reviews | Active since Jan 2026
Poor Service at Hyundai Fourways
I took my car in for a service yesterday, 4 August, at 07:05. I was the second customer on the service list and was assisted by a lady named Palesa Martin. She explained the service that would be carried out and advised me on what was required from my side. We then waited for transport from 07:15 to 07:45. By that time, I had to enquire about the pickup transport to take us to work. As a result, we arrived at work late. During the day, I called to ask whether my vehicle was ready. Palesa confirmed that the service had been completed, so I sent someone to collect the car. However, upon receiving the vehicle, I noticed several issues. The service book was neither signed nor stamped. The paperwork used during the service was left inside the car. The vehicle was not cleaned properly. Today, 5 August, I called to enquire about the service book not being signed and stamped. Unfortunately, my calls have not been answered. I am extremely disappointed with the level of service I received from Hyundai Fourways. The delays, lack of attention to detail, poor vehicle handover, and lack of response to my follow-up calls are unacceptable. I expected a much higher standard of customer service and professionalism. I would appreciate your urgent attention to this matter and a response regarding the outstanding service book documentation and the concerns raised above.
1 reviews | Active since Jan 2026
Poor Service at Hyundai Fourways
I took my car in for a service yesterday, 4 August, at 07:05. I was the second customer on the service list and was assisted by a lady named Palesa Martin. She explained the service that would be carried out and advised me on what was required from my side. We then waited for transport from 07:15 to 07:45. By that time, I had to enquire about the pickup transport to take us to work. As a result, we arrived at work late. During the day, I called to ask whether my vehicle was ready. Palesa confirmed that the service had been completed, so I sent someone to collect the car. However, upon receiving the vehicle, I noticed several issues. The service book was neither signed nor stamped. The paperwork used during the service was left inside the car. The vehicle was not cleaned properly. Today, 5 August, I called to enquire about the service book not being signed and stamped. Unfortunately, my calls have not been answered. I am extremely disappointed with the level of service I received from Hyundai Fourways. The delays, lack of attention to detail, poor vehicle handover, and lack of response to my follow-up calls are unacceptable. I expected a much higher standard of customer service and professionalism. I would appreciate your urgent attention to this matter and a response regarding the outstanding service book documentation and the concerns raised above.
1 reviews | Active since Mar 2019
Terrible customer service
I called to get a service quote, it was given telephonically and I booked an appointment to take my car in. I wanted to compare quotes with another Hyundai dealership who was offering to match the quote, so I gave them a call the next day to send me an email of the quote and I was told that the person who assisted me would call me back, they took my details and I waited for a call to no avail. Eventually decided to abandon the quote comparison and took my car in for service at the Hyundai Fourways, it was a Saturday and I was told I can’t get a ride home so I had to wait for the vehicle, I waited for 2 hours. After the service I get home and my service book was not signed. Had to take time off from work to go there and while at it I asked to speak to the warranty officer because there’s an issue with my drivers seat. The lady was called (not sure if she is warranty officer, but might have been the service manager) and she just stood there and said “for?” after being told I’d like to speak to the warranty officer, she didn’t greet and acted like she was doing me a favour by standing there. She proceeded to tell me I need to book the car in and that I should set up an appointment with the service advisor (standard procedure I guess). The vibes were just off and I’d advise you to take your car to another Hyundai dealership with better ratings.
1 reviews | Active since Mar 2019
Terrible customer service
I called to get a service quote, it was given telephonically and I booked an appointment to take my car in. I wanted to compare quotes with another Hyundai dealership who was offering to match the quote, so I gave them a call the next day to send me an email of the quote and I was told that the person who assisted me would call me back, they took my details and I waited for a call to no avail. Eventually decided to abandon the quote comparison and took my car in for service at the Hyundai Fourways, it was a Saturday and I was told I can’t get a ride home so I had to wait for the vehicle, I waited for 2 hours. After the service I get home and my service book was not signed. Had to take time off from work to go there and while at it I asked to speak to the warranty officer because there’s an issue with my drivers seat. The lady was called (not sure if she is warranty officer, but might have been the service manager) and she just stood there and said “for?” after being told I’d like to speak to the warranty officer, she didn’t greet and acted like she was doing me a favour by standing there. She proceeded to tell me I need to book the car in and that I should set up an appointment with the service advisor (standard procedure I guess). The vibes were just off and I’d advise you to take your car to another Hyundai dealership with better ratings.
1 reviews | Active since Jan 2026
Pathetic service
Horrible service and pathetic never will I ever deal with them again and il keep on going on rating there **** service
1 reviews | Active since Jan 2026
Pathetic service
Horrible service and pathetic never will I ever deal with them again and il keep on going on rating there **** service
1 reviews | Active since Jan 2024
Terrible Service at Hyundai Fourways - **** oil Change
I took my vehicle in for service on the 4th of February 2026 and when I went to fetch my car in the afternoon I saw that the oil was still a black colour and asked for the service manager to take a look. She understood my point that I have paid a lot for the oil change and the oil still looks like the same old dirty oil. She then advised she will order a bottle of oil and will call me in to come for another oil change. I called a week later to follow up and she assured me that she will get back to me soon, that my job card is on her desk and she has not forgotten. It has now been a month since my service and I have not heard back from her and cannot get ahold of her. I called on the 3rd March 2026 and another lady said she would call me back in 5 minutes and I never received a call back. And now I try calling and when I am put through the phone just rings and no one answers. I am frustrated and very unhappy with the service I have received. I expected better and would like a response ASAP! I feel like I am being taken advantage off because I have been so polite and understanding and I have created a scene.
1 reviews | Active since Jan 2024
Terrible Service at Hyundai Fourways - **** oil Change
I took my vehicle in for service on the 4th of February 2026 and when I went to fetch my car in the afternoon I saw that the oil was still a black colour and asked for the service manager to take a look. She understood my point that I have paid a lot for the oil change and the oil still looks like the same old dirty oil. She then advised she will order a bottle of oil and will call me in to come for another oil change. I called a week later to follow up and she assured me that she will get back to me soon, that my job card is on her desk and she has not forgotten. It has now been a month since my service and I have not heard back from her and cannot get ahold of her. I called on the 3rd March 2026 and another lady said she would call me back in 5 minutes and I never received a call back. And now I try calling and when I am put through the phone just rings and no one answers. I am frustrated and very unhappy with the service I have received. I expected better and would like a response ASAP! I feel like I am being taken advantage off because I have been so polite and understanding and I have created a scene.
1 reviews | Active since Jan 2026
Poor service
Terrible service I would never recommend anyone at this dealer
1 reviews | Active since Jan 2026
Poor service
Terrible service I would never recommend anyone at this dealer
1 reviews | Active since Jan 2026
Poor service
Good Day, I am writing to formally lodge a complaint regarding the poor service I have received from Hyundai Fourways, which has been ongoing since the purchase of my vehicle. I recently took my vehicle to Hyundai Fourways for a battery check. During this visit, it was confirmed that the battery fitted to my vehicle at the time of purchase is not the correct battery for the car. Despite this being identified under warranty, the dealership refused to replace the battery and instead advised that they would “investigate where the car came from before it got to them.” As a customer, this response is unacceptable. I am currently expected to continue driving a vehicle with a damaged and incorrect battery while the dealership conducts its internal investigation. This places me at risk and is unfair, particularly given that this issue falls under warranty. The correct course of action should have been to replace the battery immediately and conduct any investigations internally thereafter. Unfortunately, this is not the first negative experience I have had with Hyundai Fourways. At the time of purchasing my vehicle, I was promised a cashback of R15,000. However, I only received R5,000. I raised this matter with the dealership, but once the sale was concluded, my concerns were dismissed and no effort was made to resolve the discrepancy. Due to these repeated issues, I have lost confidence in Hyundai Fourways. The service I have received has been disappointing, unprofessional, and unfair. I would also like to note that a similar poor experience has been encountered by my sister at the same dealership, which suggests a broader pattern of service failure . I am requesting that this matter be taken seriously and that urgent action be taken to: Replace the incorrect battery under warranty without further delay. Investigate the cashback discrepancy and provide a clear resolution. Address the overall service standards at Hyundai Fourways. I am extremely disappointed and would appreciate a prompt response outlining how these matters will be resolved.
1 reviews | Active since Jan 2026
Poor service
Good Day, I am writing to formally lodge a complaint regarding the poor service I have received from Hyundai Fourways, which has been ongoing since the purchase of my vehicle. I recently took my vehicle to Hyundai Fourways for a battery check. During this visit, it was confirmed that the battery fitted to my vehicle at the time of purchase is not the correct battery for the car. Despite this being identified under warranty, the dealership refused to replace the battery and instead advised that they would “investigate where the car came from before it got to them.” As a customer, this response is unacceptable. I am currently expected to continue driving a vehicle with a damaged and incorrect battery while the dealership conducts its internal investigation. This places me at risk and is unfair, particularly given that this issue falls under warranty. The correct course of action should have been to replace the battery immediately and conduct any investigations internally thereafter. Unfortunately, this is not the first negative experience I have had with Hyundai Fourways. At the time of purchasing my vehicle, I was promised a cashback of R15,000. However, I only received R5,000. I raised this matter with the dealership, but once the sale was concluded, my concerns were dismissed and no effort was made to resolve the discrepancy. Due to these repeated issues, I have lost confidence in Hyundai Fourways. The service I have received has been disappointing, unprofessional, and unfair. I would also like to note that a similar poor experience has been encountered by my sister at the same dealership, which suggests a broader pattern of service failure . I am requesting that this matter be taken seriously and that urgent action be taken to: Replace the incorrect battery under warranty without further delay. Investigate the cashback discrepancy and provide a clear resolution. Address the overall service standards at Hyundai Fourways. I am extremely disappointed and would appreciate a prompt response outlining how these matters will be resolved.