Terrible customer service

I called to get a service quote, it was given telephonically and I booked an appointment to take my car in.

I wanted to compare quotes with another Hyundai dealership who was offering to match the quote, so I gave them a call the next day to send me an email of the quote and I was told that the person who assisted me would call me back, they took my details and I waited for a call to no avail.

Eventually decided to abandon the quote comparison and took my car in for service at the Hyundai Fourways, it was a Saturday and I was told I can’t get a ride home so I had to wait for the vehicle, I waited for 2 hours.

After the service I get home and my service book was not signed.

Had to take time off from work to go there and while at it I asked to speak to the warranty officer because there’s an issue with my drivers seat. The lady was called (not sure if she is warranty officer, but might have been the service manager) and she just stood there and said “for?” after being told I’d like to speak to the warranty officer, she didn’t greet and acted like she was doing me a favour by standing there. She proceeded to tell me I need to book the car in and that I should set up an appointment with the service advisor (standard procedure I guess).

The vibes were just off and I’d advise you to take your car to another Hyundai dealership with better ratings.