Poor Service at Hyundai Fourways

I took my car in for a service yesterday, 4 August, at 07:05. I was the second customer on the service list and was assisted by a lady named Palesa Martin. She explained the service that would be carried out and advised me on what was required from my side.

We then waited for transport from 07:15 to 07:45. By that time, I had to enquire about the pickup transport to take us to work. As a result, we arrived at work late.

During the day, I called to ask whether my vehicle was ready. Palesa confirmed that the service had been completed, so I sent someone to collect the car. However, upon receiving the vehicle, I noticed several issues.

The service book was neither signed nor stamped. The paperwork used during the service was left inside the car. The vehicle was not cleaned properly.

Today, 5 August, I called to enquire about the service book not being signed and stamped. Unfortunately, my calls have not been answered. I am extremely disappointed with the level of service I received from Hyundai Fourways. The delays, lack of attention to detail, poor vehicle handover, and lack of response to my follow-up calls are unacceptable. I expected a much higher standard of customer service and professionalism. I would appreciate your urgent attention to this matter and a response regarding the outstanding service book documentation and the concerns raised above.