Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home-Connect presents a sharply divided experience. New customers frequently describe fast applications, quick router delivery and named consultants who go out of their way to help. Existing customers, particularly those reporting faults, moving address or disputing charges, describe long outages, unanswered callbacks and billing that continues after cancellation. The gap between onboarding and ongoing support is the defining pattern.
Top Strengths:
- •Installation, Activation & Setup: Onboarding is where Home-Connect performs best. Customers consistently describe quick approvals, routers couriered within days and same day activations, with consultants guiding them step by step. The weakness is move of address and line activation orders, which frequently stall well beyond the promised turnaround.
TrustIndex
3.9
NPS Score
-30
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Home-Connect
What do customers say about Home-Connect?
Based on recent customer reviews, Home-Connect presents a sharply divided experience. New customers frequently describe fast applications, quick router delivery and named consultants who go out of their way to help. Existing customers, particularly those reporting faults, moving address or disputing charges, describe long outages, unanswered callbacks and billing that continues after cancellation. The gap between onboarding and ongoing support is the defining pattern.
What is Home-Connect's biggest strength?
Home-Connect's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Onboarding is where Home-Connect performs best. Customers consistently describe quick approvals, routers couriered within days and same day activations, with consultants guiding them step by step. The weakness is move of address and line activation orders, which frequently stall well beyond the promised turnaround.
What are the most common complaints about Home-Connect?
The most common complaint about Home-Connect, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers consistently report that reaching a human is the hardest part. WhatsApp queues run long, chats are closed without resolution and emails to support and accounts go unanswered. Several customers note that public reviews get faster attention than official channels.
Is Home-Connect trustworthy?
Home-Connect has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 494 reviews in the last 12 months. They reply to 26% of negative reviews, typically within 14 min. Hellopeter has tracked Home-Connect across 24,251 total reviews. How is the TrustIndex calculated? →
Recent reviews (494)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2022
Poor - Poor - Poor - customer support
Poor Poor customer service as the reseller of a product. They cannot fix anything and just put a delay into the process to get it fixed. Agents say they will follow up ----- do not hold your breath. There is a published help contact detail - but only works from 08h00 to 17h00. Tuff takkie if you have a problem after hours. But they have a whats app for after hours whci refers you to the telephone number that works on from 08h00 to 17h00
1 reviews | Active since Jun 2022
Poor - Poor - Poor - customer support
Poor Poor customer service as the reseller of a product. They cannot fix anything and just put a delay into the process to get it fixed. Agents say they will follow up ----- do not hold your breath. There is a published help contact detail - but only works from 08h00 to 17h00. Tuff takkie if you have a problem after hours. But they have a whats app for after hours whci refers you to the telephone number that works on from 08h00 to 17h00
1 reviews | Active since Jul 2026
Money hungry chancers
Bad communication from the peoole at this company, I am moving and now I must pay three months premiums because of that, I must pay for my old house and twice for my new house. The people at this company really don't care about there customers just about money. Wish I could go to another place that would treat there customers proper instead of making them pay three times just because they are moving. Money hungry *******.
1 reviews | Active since Jul 2026
Money hungry chancers
Bad communication from the peoole at this company, I am moving and now I must pay three months premiums because of that, I must pay for my old house and twice for my new house. The people at this company really don't care about there customers just about money. Wish I could go to another place that would treat there customers proper instead of making them pay three times just because they are moving. Money hungry *******.
1 reviews | Active since Aug 2024
Awaiting the management's response since this morning
FORMAL COMPLAINT – UNACCEPTABLE CUSTOMER SERVICE AND FAILURE TO CONNECT SERVICES I would like to formally express my extreme dissatisfaction with the poor service I have received from Home Connect. Following my relocation to a new property, I requested that my services be connected at my new address. However, despite the time that has passed, Home Connect has failed to complete the connection, leaving me without the service I am paying for. To make matters worse, after waiting six days without being connected, I received a call from one of your agents informing me that I would still be liable for payment for the month, despite the fact that the service had not been activated at my new address. I find this completely unacceptable and unreasonable. How can a customer be expected to pay for a service that has not been provided? The lack of communication, failure to resolve the issue, and the expectation that I should be billed regardless of the circumstances demonstrate a serious lack of accountability and consideration for your customers. As a paying customer, I expect professional service, timely assistance, and fair treatment. Unfortunately, my experience with Home Connect has been extremely disappointing and has caused unnecessary frustration and inconvenience. I am requesting the following: - An urgent resolution to the outstanding connection at my new address. - A review of the billing for the period during which the service was not provided. - Written confirmation that I will not be charged for services that were not activated. - A formal response addressing this unacceptable customer experience. I believe customers deserve to be treated fairly and professionally. I sincerely hope Home Connect takes this complaint seriously and resolves the matter without further unnecessary delays. I would appreciate an urgent response and a satisfactory resolution to this matter. #HomeConnect #PoorCustomerService #CustomerComplaint #UnacceptableService #CustomerRights
1 reviews | Active since Aug 2024
Awaiting the management's response since this morning
FORMAL COMPLAINT – UNACCEPTABLE CUSTOMER SERVICE AND FAILURE TO CONNECT SERVICES I would like to formally express my extreme dissatisfaction with the poor service I have received from Home Connect. Following my relocation to a new property, I requested that my services be connected at my new address. However, despite the time that has passed, Home Connect has failed to complete the connection, leaving me without the service I am paying for. To make matters worse, after waiting six days without being connected, I received a call from one of your agents informing me that I would still be liable for payment for the month, despite the fact that the service had not been activated at my new address. I find this completely unacceptable and unreasonable. How can a customer be expected to pay for a service that has not been provided? The lack of communication, failure to resolve the issue, and the expectation that I should be billed regardless of the circumstances demonstrate a serious lack of accountability and consideration for your customers. As a paying customer, I expect professional service, timely assistance, and fair treatment. Unfortunately, my experience with Home Connect has been extremely disappointing and has caused unnecessary frustration and inconvenience. I am requesting the following: - An urgent resolution to the outstanding connection at my new address. - A review of the billing for the period during which the service was not provided. - Written confirmation that I will not be charged for services that were not activated. - A formal response addressing this unacceptable customer experience. I believe customers deserve to be treated fairly and professionally. I sincerely hope Home Connect takes this complaint seriously and resolves the matter without further unnecessary delays. I would appreciate an urgent response and a satisfactory resolution to this matter. #HomeConnect #PoorCustomerService #CustomerComplaint #UnacceptableService #CustomerRights
1 reviews | Active since Jun 2016
Poor service...No network
Poor service. My WiFi has been disconnected despite debit order being collected successfully. As per their system voucher expired and was advised to reload banking details and retry payment. The option does not work because I have a credit balance and next debit order date is for Nov-26. The agents keep dropping call and closing my case with having assisted me
1 reviews | Active since Jun 2016
Poor service...No network
Poor service. My WiFi has been disconnected despite debit order being collected successfully. As per their system voucher expired and was advised to reload banking details and retry payment. The option does not work because I have a credit balance and next debit order date is for Nov-26. The agents keep dropping call and closing my case with having assisted me
1 reviews | Active since Jul 2023
Extremely disappointing experience with Home-Connect.
Money was incorrectly deducted from my bank account, which Home-Connect acknowledged. I was assured that the amount of R1,008 would be refunded directly to my bank account. After a lengthy wait and multiple follow-ups, they eventually provided me with proof of payment. However, upon inspecting it, I noticed that the refund had supposedly been sent to a completely different bank account number and even a different bank from the one I use. I immediately brought this to their attention via *** and was asked to provide my bank statement, which I did. What is particularly frustrating is that I essentially had to investigate the issue myself, pointing out that the beneficiary account number and branch code on their proof of payment did not correspond with my banking details. After numerous emails and back-and-forth communication, I was repeatedly told that the finance department was investigating the matter. Despite asking for evidence of this investigation or the contact details of a manager so I could escalate the issue, I eventually stopped receiving responses from Lindiwe in the support team. It has now been months, and I am still without my R1,008 refund. I have spent an unreasonable amount of time chasing money that was wrongly deducted from my account in the first place. The lack of communication, accountability and transparency throughout this entire process has been incredibly frustrating. I simply want my money returned and a proper explanation of how my refund ended up being paid to a completely different bank account. I would strongly encourage Home-Connect to take customer billing issues and refunds more seriously. This experience has been extremely disappointing.
1 reviews | Active since Jul 2023
Extremely disappointing experience with Home-Connect.
Money was incorrectly deducted from my bank account, which Home-Connect acknowledged. I was assured that the amount of R1,008 would be refunded directly to my bank account. After a lengthy wait and multiple follow-ups, they eventually provided me with proof of payment. However, upon inspecting it, I noticed that the refund had supposedly been sent to a completely different bank account number and even a different bank from the one I use. I immediately brought this to their attention via *** and was asked to provide my bank statement, which I did. What is particularly frustrating is that I essentially had to investigate the issue myself, pointing out that the beneficiary account number and branch code on their proof of payment did not correspond with my banking details. After numerous emails and back-and-forth communication, I was repeatedly told that the finance department was investigating the matter. Despite asking for evidence of this investigation or the contact details of a manager so I could escalate the issue, I eventually stopped receiving responses from Lindiwe in the support team. It has now been months, and I am still without my R1,008 refund. I have spent an unreasonable amount of time chasing money that was wrongly deducted from my account in the first place. The lack of communication, accountability and transparency throughout this entire process has been incredibly frustrating. I simply want my money returned and a proper explanation of how my refund ended up being paid to a completely different bank account. I would strongly encourage Home-Connect to take customer billing issues and refunds more seriously. This experience has been extremely disappointing.
1 reviews | Active since Jan 2024
Customer service nightmare
Wow. Had to move from upstairs to done stairs beginning of the year and had to pay a cancellation for 2 month's. Now my landlord needs to move back in and I requested a transfer to her name. They say do it on the portal. You do it on the portal and they confirm there was an issue. You try redo it on the portal but now the portal isn't opening. You request that they do it manually because they said it needs to be done on the 1st which is tomorrow and now they not answering your emails about the issue on the portal and OTPs not coming through either. They better transfer over because their portal is a mess
1 reviews | Active since Jan 2024
Customer service nightmare
Wow. Had to move from upstairs to done stairs beginning of the year and had to pay a cancellation for 2 month's. Now my landlord needs to move back in and I requested a transfer to her name. They say do it on the portal. You do it on the portal and they confirm there was an issue. You try redo it on the portal but now the portal isn't opening. You request that they do it manually because they said it needs to be done on the 1st which is tomorrow and now they not answering your emails about the issue on the portal and OTPs not coming through either. They better transfer over because their portal is a mess