Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home-Connect presents a sharply divided experience. New customers frequently describe fast applications, quick router delivery and named consultants who go out of their way to help. Existing customers, particularly those reporting faults, moving address or disputing charges, describe long outages, unanswered callbacks and billing that continues after cancellation. The gap between onboarding and ongoing support is the defining pattern.
Top Strengths:
- •Installation, Activation & Setup: Onboarding is where Home-Connect performs best. Customers consistently describe quick approvals, routers couriered within days and same day activations, with consultants guiding them step by step. The weakness is move of address and line activation orders, which frequently stall well beyond the promised turnaround.
TrustIndex
4.7
NPS Score
-16
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Home-Connect
What do customers say about Home-Connect?
Based on recent customer reviews, Home-Connect presents a sharply divided experience. New customers frequently describe fast applications, quick router delivery and named consultants who go out of their way to help. Existing customers, particularly those reporting faults, moving address or disputing charges, describe long outages, unanswered callbacks and billing that continues after cancellation. The gap between onboarding and ongoing support is the defining pattern.
What is Home-Connect's biggest strength?
Home-Connect's biggest strength, according to Hellopeter's AI analysis, is Installation, Activation & Setup. Onboarding is where Home-Connect performs best. Customers consistently describe quick approvals, routers couriered within days and same day activations, with consultants guiding them step by step. The weakness is move of address and line activation orders, which frequently stall well beyond the promised turnaround.
What are the most common complaints about Home-Connect?
The most common complaint about Home-Connect, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers consistently report that reaching a human is the hardest part. WhatsApp queues run long, chats are closed without resolution and emails to support and accounts go unanswered. Several customers note that public reviews get faster attention than official channels.
Is Home-Connect trustworthy?
Home-Connect has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 570 reviews in the last 12 months. They reply to 34% of negative reviews, typically within 12 min. Hellopeter has tracked Home-Connect across 24,220 total reviews. How is the TrustIndex calculated? →
Recent reviews (570)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2012
Soooo Disgusted with Home Disconnect ISP
Home Disconnect is the worst ISP one can ever be part of. They go out and disconnect your service after you have made payment for that month. I made payment on the 30 th August for services to be rendered in September. Before the end of September they have disconnected my service again for non payment. I have sent them copies of POP they still disconnect my service. I send messages via the *** including the proof of payment still they ignore that. I send request for them to call me back which they do not do. I am soooooo sick of them it is not funny anymore. I tried to cancel with them, they promised to do better but instead they are WORSE. I am filing complaint with ICASA and Consumer Protection. How do they cut my service when I have paid already? Disgusting
1 reviews | Active since May 2012
Soooo Disgusted with Home Disconnect ISP
Home Disconnect is the worst ISP one can ever be part of. They go out and disconnect your service after you have made payment for that month. I made payment on the 30 th August for services to be rendered in September. Before the end of September they have disconnected my service again for non payment. I have sent them copies of POP they still disconnect my service. I send messages via the *** including the proof of payment still they ignore that. I send request for them to call me back which they do not do. I am soooooo sick of them it is not funny anymore. I tried to cancel with them, they promised to do better but instead they are WORSE. I am filing complaint with ICASA and Consumer Protection. How do they cut my service when I have paid already? Disgusting
1 reviews | Active since Jun 2026
Home connect I'm having terrible experience with this company, I'm trying to reach out and tell t...
Home connect I'm having terrible experience with this company, I'm trying to reach out and tell them their network isn't working at my residence but this is an adamant company that refuse to acknowledge that they have a problem. It's gone over 12 months of my contract and still no proper feedback as to what is the issue but they always wanting to pass the buck on to yo the fiber line company, I'm so sick of this company it's seems like they are all brainless people working there. I was not knowing in order for you to have wifi you need to have a laptop, ie as per Home connect. When they call you your phone only rings 2 sec ,and furthermore they always having technical problems ir high call volume, a company like this simply means they don't know what they doing, not in a million years I will recommend Home connect to anyone, this is not good for recommendations
1 reviews | Active since Jun 2026
Home connect I'm having terrible experience with this company, I'm trying to reach out and tell t...
Home connect I'm having terrible experience with this company, I'm trying to reach out and tell them their network isn't working at my residence but this is an adamant company that refuse to acknowledge that they have a problem. It's gone over 12 months of my contract and still no proper feedback as to what is the issue but they always wanting to pass the buck on to yo the fiber line company, I'm so sick of this company it's seems like they are all brainless people working there. I was not knowing in order for you to have wifi you need to have a laptop, ie as per Home connect. When they call you your phone only rings 2 sec ,and furthermore they always having technical problems ir high call volume, a company like this simply means they don't know what they doing, not in a million years I will recommend Home connect to anyone, this is not good for recommendations
1 reviews | Active since May 2012
Disgusting Home Disconnect wifi
Paid R960 for my service on the 30 August 2026, this whole week been receiving threatening to disconnect my service for non payment. I have to go through this every other month. One month they understand and the following month it's same story of them denying receiving any payments despite the fact that POP is sent directly to them by the bank. Am desperately looking for recommendation from anyone with better performing ISP.
1 reviews | Active since May 2012
Disgusting Home Disconnect wifi
Paid R960 for my service on the 30 August 2026, this whole week been receiving threatening to disconnect my service for non payment. I have to go through this every other month. One month they understand and the following month it's same story of them denying receiving any payments despite the fact that POP is sent directly to them by the bank. Am desperately looking for recommendation from anyone with better performing ISP.
1 reviews | Active since Jul 2022
Bad
I am absolutely disgusted at the poor service from home connect ..No fibre for 5 days ,loss of work ..no service updates .no calls ...THEY DIDNT EVEN NOTIFY US ...all they say is restoring the services 5 days no SUPPORT
1 reviews | Active since Dec 2018
Paid Home but take ages to come back to clients
I did apply for a new lte sim only deal with Home-Connect on Friday last week and their app didnt want to do the payment !! So i spoken to a home-connect sales rep and she send home connect FNB bank account no. *** I did the payment and send the prood of payment for Home-Connect from my bank account and email wirh my refrence no. *** When I check this Teusday Home-Connects portal it showed my application ref no *** and i did again a payment and Still Nobody contacted me fron Home-Connect !! I have gotten hold of Home-Connect Wednesday and a sales rep told to upload all the proof of payments to the Home-Connect whatsapp group and still nobody contacted me !!
1 reviews | Active since Dec 2018
Paid Home but take ages to come back to clients
I did apply for a new lte sim only deal with Home-Connect on Friday last week and their app didnt want to do the payment !! So i spoken to a home-connect sales rep and she send home connect FNB bank account no. *** I did the payment and send the prood of payment for Home-Connect from my bank account and email wirh my refrence no. *** When I check this Teusday Home-Connects portal it showed my application ref no *** and i did again a payment and Still Nobody contacted me fron Home-Connect !! I have gotten hold of Home-Connect Wednesday and a sales rep told to upload all the proof of payments to the Home-Connect whatsapp group and still nobody contacted me !!
1 reviews | Active since Sept 2026
worst experience
ONT "activated" weeks ago but still zero internet. Support ignores emails and only calls back after you log 10+ callback requests — and even then only after 4pm, just to say "everyone's offline, we'll update tomorrow." Nobody ever calls back. No line-restoration timeline given, ever. You only get a response if you flood them with call back requests.
1 reviews | Active since Sept 2026
worst experience
ONT "activated" weeks ago but still zero internet. Support ignores emails and only calls back after you log 10+ callback requests — and even then only after 4pm, just to say "everyone's offline, we'll update tomorrow." Nobody ever calls back. No line-restoration timeline given, ever. You only get a response if you flood them with call back requests.