Extremely disappointing experience with Home-Connect.

Money was incorrectly deducted from my bank account, which Home-Connect acknowledged. I was assured that the amount of R1,008 would be refunded directly to my bank account.

After a lengthy wait and multiple follow-ups, they eventually provided me with proof of payment. However, upon inspecting it, I noticed that the refund had supposedly been sent to a completely different bank account number and even a different bank from the one I use.

I immediately brought this to their attention via *** and was asked to provide my bank statement, which I did. What is particularly frustrating is that I essentially had to investigate the issue myself, pointing out that the beneficiary account number and branch code on their proof of payment did not correspond with my banking details.

After numerous emails and back-and-forth communication, I was repeatedly told that the finance department was investigating the matter. Despite asking for evidence of this investigation or the contact details of a manager so I could escalate the issue, I eventually stopped receiving responses from Lindiwe in the support team.

It has now been months, and I am still without my R1,008 refund. I have spent an unreasonable amount of time chasing money that was wrongly deducted from my account in the first place.

The lack of communication, accountability and transparency throughout this entire process has been incredibly frustrating. I simply want my money returned and a proper explanation of how my refund ended up being paid to a completely different bank account.

I would strongly encourage Home-Connect to take customer billing issues and refunds more seriously. This experience has been extremely disappointing.