Awaiting the management's response since this morning

FORMAL COMPLAINT – UNACCEPTABLE CUSTOMER SERVICE AND FAILURE TO CONNECT SERVICES

I would like to formally express my extreme dissatisfaction with the poor service I have received from Home Connect.

Following my relocation to a new property, I requested that my services be connected at my new address. However, despite the time that has passed, Home Connect has failed to complete the connection, leaving me without the service I am paying for.

To make matters worse, after waiting six days without being connected, I received a call from one of your agents informing me that I would still be liable for payment for the month, despite the fact that the service had not been activated at my new address.

I find this completely unacceptable and unreasonable. How can a customer be expected to pay for a service that has not been provided? The lack of communication, failure to resolve the issue, and the expectation that I should be billed regardless of the circumstances demonstrate a serious lack of accountability and consideration for your customers.

As a paying customer, I expect professional service, timely assistance, and fair treatment. Unfortunately, my experience with Home Connect has been extremely disappointing and has caused unnecessary frustration and inconvenience.

I am requesting the following:

- An urgent resolution to the outstanding connection at my new address. - A review of the billing for the period during which the service was not provided. - Written confirmation that I will not be charged for services that were not activated. - A formal response addressing this unacceptable customer experience.

I believe customers deserve to be treated fairly and professionally. I sincerely hope Home Connect takes this complaint seriously and resolves the matter without further unnecessary delays.

I would appreciate an urgent response and a satisfactory resolution to this matter.

#HomeConnect #PoorCustomerService #CustomerComplaint #UnacceptableService #CustomerRights