Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Hi-Fi Corporation is described as a retailer where paying is easy but everything afterwards collapses. Customers consistently report paid orders that never arrive, delivery confirmations for parcels never received, and refunds stretching far beyond promised timelines. A recurring theme is that individual named staff try hard while the call centre, online department and warehouse fail to communicate with each other or the customer.
Top Strengths:
- •Customer Service & Support: Customers single out named consultants such as Kabelo, Zwile, Neo and Murendeni for knowledgeable, patient in-store help, and escalating past the branch to Pepkor head office occasionally resolves matters quickly. These bright spots are overwhelmed by dropped calls, ignored emails and unaccountable managers.
TrustIndex
1.7
NPS Score
-91
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Hi-Fi Corporation
What do customers say about Hi-Fi Corporation?
Based on recent customer reviews, Hi-Fi Corporation is described as a retailer where paying is easy but everything afterwards collapses. Customers consistently report paid orders that never arrive, delivery confirmations for parcels never received, and refunds stretching far beyond promised timelines. A recurring theme is that individual named staff try hard while the call centre, online department and warehouse fail to communicate with each other or the customer.
What is Hi-Fi Corporation's biggest strength?
Hi-Fi Corporation's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customers single out named consultants such as Kabelo, Zwile, Neo and Murendeni for knowledgeable, patient in-store help, and escalating past the branch to Pepkor head office occasionally resolves matters quickly. These bright spots are overwhelmed by dropped calls, ignored emails and unaccountable managers.
What are the most common complaints about Hi-Fi Corporation?
The most common complaint about Hi-Fi Corporation, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Customers report the website selling stock the business does not hold, orders cancelled after payment, and funds held for up to fourteen days. Tracking freezes or falsely shows completion, Connect Finance debits incorrect amounts, and till prices contradict shelf tags.
Is Hi-Fi Corporation trustworthy?
Hi-Fi Corporation has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 512 reviews in the last 12 months. Hellopeter has tracked Hi-Fi Corporation across 5,109 total reviews. How is the TrustIndex calculated? →
Recent reviews (512)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Worst after sales service ever
The after sales services is nothing short of awful. They're happy to take your money but when you need assistance their sales staff are not willing to assist. very unpleasant experience and I will never enter a store of theirs again.
1 reviews | Active since Nov 2026
Worst after sales service ever
The after sales services is nothing short of awful. They're happy to take your money but when you need assistance their sales staff are not willing to assist. very unpleasant experience and I will never enter a store of theirs again.
1 reviews | Active since Mar 2020
Unhappy customer
I bought a fridge online and was delivered yesterday (11/05/2026). I unboxed it later in the evening and I noticed that the freezer is not closing. I called customer care no answer. I need a refund or a new replacement fridge.
1 reviews | Active since Mar 2020
Unhappy customer
I bought a fridge online and was delivered yesterday (11/05/2026). I unboxed it later in the evening and I noticed that the freezer is not closing. I called customer care no answer. I need a refund or a new replacement fridge.
1 reviews | Active since Aug 2026
Horrible
Specifically the store in Cornubia - I had such a horrible experience with them. They mislead, missell and **** people ...I do not recomment the entire company cause even the managers there are horrible. Not to mention the useless customer service team...PLEASE AVOID EVER buying from them
1 reviews | Active since Aug 2026
Horrible
Specifically the store in Cornubia - I had such a horrible experience with them. They mislead, missell and **** people ...I do not recomment the entire company cause even the managers there are horrible. Not to mention the useless customer service team...PLEASE AVOID EVER buying from them
1 reviews | Active since Oct 2014
🌟 LORELLE ABRAHAMS - EXCEPTIONAL SERVICE DESERVES EXCEPTIONAL RECOGNITION! 🌟
I would like to publicly acknowledge and express my heartfelt appreciation for Lorelle Abrahams from HiFi Corporation in George. In today's world, it is becoming increasingly rare to encounter someone who demonstrates such genuine passion, dedication, professionalism and sincere care for customers. Lorelle is truly one of those exceptional individuals who goes far beyond simply doing her job. Her kindness, patience, willingness to go the extra mile and genuine interest in people are qualities that set her apart. There is an enormous difference between someone who merely provides a service and someone who genuinely cares about the people they serve. Lorelle doesn't just assist customers; she makes them feel valued, respected and genuinely appreciated. What impressed me most is that her exceptional service doesn't feel like something she has been trained to deliver. It comes naturally, from a person who clearly takes pride in her work and has a genuine passion for people. To the Head Office, Executive Management and Directors of HiFi Corporation: I sincerely hope this message reaches you. You have an extraordinary asset working for your company in George, and I truly believe that someone of Lorelle's caliber deserves to be recognized and celebrated. Businesses spend enormous amounts of money building their brands and attracting customers, but it is individuals like Lorelle who build lasting relationships, inspire loyalty and give customers a reason to return. Too often, people are quick to complain about poor service, while those who consistently exceed expectations receive little recognition. I believe it is equally important, if not more so, to celebrate the people who make a meaningful difference. Lorelle is not simply an employee. She is an exceptional ambassador for your brand, a reflection of what outstanding customer service should be, and the kind of person any company would be incredibly fortunate to have on its team. I sincerely hope HiFi Corporation's senior management recognizes, values and appreciates the remarkable individual they have representing their business. Lorelle, thank you for restoring my faith in genuine customer service. Your kindness, dedication and exceptional attitude have left a lasting impression. People like you are incredibly rare, and you deserve every bit of recognition that comes your way. HiFi Corporation, please treasure this remarkable lady. Employees like Lorelle are not easily found, and they are absolutely worth celebrating! ❤️ With sincere appreciation, Lida Bester
1 reviews | Active since Oct 2014
🌟 LORELLE ABRAHAMS - EXCEPTIONAL SERVICE DESERVES EXCEPTIONAL RECOGNITION! 🌟
I would like to publicly acknowledge and express my heartfelt appreciation for Lorelle Abrahams from HiFi Corporation in George. In today's world, it is becoming increasingly rare to encounter someone who demonstrates such genuine passion, dedication, professionalism and sincere care for customers. Lorelle is truly one of those exceptional individuals who goes far beyond simply doing her job. Her kindness, patience, willingness to go the extra mile and genuine interest in people are qualities that set her apart. There is an enormous difference between someone who merely provides a service and someone who genuinely cares about the people they serve. Lorelle doesn't just assist customers; she makes them feel valued, respected and genuinely appreciated. What impressed me most is that her exceptional service doesn't feel like something she has been trained to deliver. It comes naturally, from a person who clearly takes pride in her work and has a genuine passion for people. To the Head Office, Executive Management and Directors of HiFi Corporation: I sincerely hope this message reaches you. You have an extraordinary asset working for your company in George, and I truly believe that someone of Lorelle's caliber deserves to be recognized and celebrated. Businesses spend enormous amounts of money building their brands and attracting customers, but it is individuals like Lorelle who build lasting relationships, inspire loyalty and give customers a reason to return. Too often, people are quick to complain about poor service, while those who consistently exceed expectations receive little recognition. I believe it is equally important, if not more so, to celebrate the people who make a meaningful difference. Lorelle is not simply an employee. She is an exceptional ambassador for your brand, a reflection of what outstanding customer service should be, and the kind of person any company would be incredibly fortunate to have on its team. I sincerely hope HiFi Corporation's senior management recognizes, values and appreciates the remarkable individual they have representing their business. Lorelle, thank you for restoring my faith in genuine customer service. Your kindness, dedication and exceptional attitude have left a lasting impression. People like you are incredibly rare, and you deserve every bit of recognition that comes your way. HiFi Corporation, please treasure this remarkable lady. Employees like Lorelle are not easily found, and they are absolutely worth celebrating! ❤️ With sincere appreciation, Lida Bester
1 reviews | Active since Sept 2020
Hi Fi Corp and Skynet can't be trusted in delivering services and products
This is the worst service ever received. Made a purchase for a stove online on the 23rd. Said delivery would be done in 3 to 5 working days, stove not received but they courier company Skynet shows delivered. When you speak to there online team, logs a query gives time but do not adhere to it. Wonder if it now becomes a **** that they courier company and Hi Fi Corp is working hand in hand with their courier company and gaining from items they have not paid for and lying to customers they delivered the items. This is ridiculous as the item purchased was in need. Truly don't trust hi Fi Corp and Skynet for purchase and delivery anymore. Hi Fi Corp deals with a courier company you cannot even get in touch with internally makes 1 wonders how trustworthy are they
1 reviews | Active since Sept 2020
Hi Fi Corp and Skynet can't be trusted in delivering services and products
This is the worst service ever received. Made a purchase for a stove online on the 23rd. Said delivery would be done in 3 to 5 working days, stove not received but they courier company Skynet shows delivered. When you speak to there online team, logs a query gives time but do not adhere to it. Wonder if it now becomes a **** that they courier company and Hi Fi Corp is working hand in hand with their courier company and gaining from items they have not paid for and lying to customers they delivered the items. This is ridiculous as the item purchased was in need. Truly don't trust hi Fi Corp and Skynet for purchase and delivery anymore. Hi Fi Corp deals with a courier company you cannot even get in touch with internally makes 1 wonders how trustworthy are they
1 reviews | Active since Nov 2026
excellent service
A big thank you to Ashlynne at HiFi Corp Kenilworth, Cape Town, for the excellent service! She was very professional, friendly, helpful and welcoming throughout the entire process. Her outstanding customer service made my experience a pleasant one. Thank you, Ashlynne, for your assistance. You are truly an asset to the team! Keep up the great work. 👏😊
1 reviews | Active since Nov 2026
excellent service
A big thank you to Ashlynne at HiFi Corp Kenilworth, Cape Town, for the excellent service! She was very professional, friendly, helpful and welcoming throughout the entire process. Her outstanding customer service made my experience a pleasant one. Thank you, Ashlynne, for your assistance. You are truly an asset to the team! Keep up the great work. 👏😊
1 reviews | Active since Nov 2023
Order cancellation
I placed an order for a washing machine with HiFi Corp around 10/11 October, and what should have been a straightforward purchase has turned into weeks of frustration. The washing machine was not delivered on the initial committed date. After following up, I was given another delivery date, but again, there was no delivery and no communication. I was later told that the delivery team had tried to contact me but could not reach me because my phone went to voicemail. I provided a screenshot of my call log showing that I had received no call or even a missed call. Another delivery date was arranged, and once again, the washing machine was not delivered. At that point, nearly three weeks after placing my order, I asked HiFi Corp to cancel the order. I was advised that a cancellation request had been processed and that a complaint had also been logged regarding the continued failure to deliver. Despite this, I have now received another SMS informing me that the washing machine will be delivered on 5 November. When I contacted the call centre to explain that I had already cancelled the order and did not want another delivery attempt, I was advised to simply allow the delivery team to come to my home and refuse the delivery at the gate. This makes absolutely no sense to me. If I am notifying HiFi Corp in advance that the order has been cancelled and should not be delivered, why should a delivery team make an unnecessary trip to my home simply for me to turn them away? What makes the experience even more disappointing is that, after waiting weeks for this order, I purchased a washing machine from another retailer. It was delivered within two days and is already sitting in my kitchen. Delays can happen. What matters is how a company communicates with customers and resolves problems when they do. In this case, the lack of communication, repeated failed delivery commitments, and difficulty in getting a straightforward cancellation processed have made this an incredibly frustrating experience. I sincerely hope HiFi Corp reviews its delivery and cancellation processes, because customers should not have to spend weeks following up on an order that was never delivered.
1 reviews | Active since Nov 2023
Order cancellation
I placed an order for a washing machine with HiFi Corp around 10/11 October, and what should have been a straightforward purchase has turned into weeks of frustration. The washing machine was not delivered on the initial committed date. After following up, I was given another delivery date, but again, there was no delivery and no communication. I was later told that the delivery team had tried to contact me but could not reach me because my phone went to voicemail. I provided a screenshot of my call log showing that I had received no call or even a missed call. Another delivery date was arranged, and once again, the washing machine was not delivered. At that point, nearly three weeks after placing my order, I asked HiFi Corp to cancel the order. I was advised that a cancellation request had been processed and that a complaint had also been logged regarding the continued failure to deliver. Despite this, I have now received another SMS informing me that the washing machine will be delivered on 5 November. When I contacted the call centre to explain that I had already cancelled the order and did not want another delivery attempt, I was advised to simply allow the delivery team to come to my home and refuse the delivery at the gate. This makes absolutely no sense to me. If I am notifying HiFi Corp in advance that the order has been cancelled and should not be delivered, why should a delivery team make an unnecessary trip to my home simply for me to turn them away? What makes the experience even more disappointing is that, after waiting weeks for this order, I purchased a washing machine from another retailer. It was delivered within two days and is already sitting in my kitchen. Delays can happen. What matters is how a company communicates with customers and resolves problems when they do. In this case, the lack of communication, repeated failed delivery commitments, and difficulty in getting a straightforward cancellation processed have made this an incredibly frustrating experience. I sincerely hope HiFi Corp reviews its delivery and cancellation processes, because customers should not have to spend weeks following up on an order that was never delivered.
1 reviews | Active since May 2014
Terrible after sales service
Bought a brand new Canon printer which did not work. After reporting it someone from Incredible connection called and said they would have a supervisor call. I am still waiting for that call. If I had known that Incredible connection was in any way involved I would have bought the printer from another online store.
1 reviews | Active since May 2014
Terrible after sales service
Bought a brand new Canon printer which did not work. After reporting it someone from Incredible connection called and said they would have a supervisor call. I am still waiting for that call. If I had known that Incredible connection was in any way involved I would have bought the printer from another online store.