Order cancellation

I placed an order for a washing machine with HiFi Corp around 10/11 October, and what should have been a straightforward purchase has turned into weeks of frustration. The washing machine was not delivered on the initial committed date. After following up, I was given another delivery date, but again, there was no delivery and no communication. I was later told that the delivery team had tried to contact me but could not reach me because my phone went to voicemail. I provided a screenshot of my call log showing that I had received no call or even a missed call. Another delivery date was arranged, and once again, the washing machine was not delivered. At that point, nearly three weeks after placing my order, I asked HiFi Corp to cancel the order. I was advised that a cancellation request had been processed and that a complaint had also been logged regarding the continued failure to deliver. Despite this, I have now received another SMS informing me that the washing machine will be delivered on 5 November. When I contacted the call centre to explain that I had already cancelled the order and did not want another delivery attempt, I was advised to simply allow the delivery team to come to my home and refuse the delivery at the gate. This makes absolutely no sense to me. If I am notifying HiFi Corp in advance that the order has been cancelled and should not be delivered, why should a delivery team make an unnecessary trip to my home simply for me to turn them away? What makes the experience even more disappointing is that, after waiting weeks for this order, I purchased a washing machine from another retailer. It was delivered within two days and is already sitting in my kitchen. Delays can happen. What matters is how a company communicates with customers and resolves problems when they do. In this case, the lack of communication, repeated failed delivery commitments, and difficulty in getting a straightforward cancellation processed have made this an incredibly frustrating experience. I sincerely hope HiFi Corp reviews its delivery and cancellation processes, because customers should not have to spend weeks following up on an order that was never delivered.