Based on recent customer reviews, Harcourts receives sharply divided feedback, with rental and property management complaints dominating. Landlords and tenants describe withheld deposits without breakdowns, undisclosed application and administration fees, unpaid municipal accounts left in owners' names, lost ingoing inspections, and escalations to branch or franchise management going unanswered. A poorly prepared property handover and one report of inappropriate agent conduct raise further concern. Positively, individual agents such as Razia Kathrada, Lario Rademeyer, Busi and Karen Daly earn warm praise for proactive communication, honest market advice and going beyond expectations, showing service quality varies heavily by branch.
Replied to 88% of negative reviews
Reply time on negative reviews: 64h 7m
TrustIndex
4.2
Ranking
#15
in Real Estate
Reply Time
53h 12m
NPS Score
-100
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 64h 7m
Nov '25 - Oct '26
Frequently Asked Questions About Harcourts
What do customers say about Harcourts?
Based on recent customer reviews, Harcourts receives sharply divided feedback, with rental and property management complaints dominating. Landlords and tenants describe withheld deposits without breakdowns, undisclosed application and administration fees, unpaid municipal accounts left in owners' names, lost ingoing inspections, and escalations to branch or franchise management going unanswered. A poorly prepared property handover and one report of inappropriate agent conduct raise further concern. Positively, individual agents such as Razia Kathrada, Lario Rademeyer, Busi and Karen Daly earn warm praise for proactive communication, honest market advice and going beyond expectations, showing service quality varies heavily by branch.
Is Harcourts trustworthy?
Harcourts has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 64 hours 7 min. Hellopeter has tracked Harcourts across 442 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2015
Poor communication, unresolved maintenance issues, and disappointing property management.
Poor communication, unresolved maintenance issues, and disappointing property management. I had a very disappointing experience with Harcourts managing my apartment. Ongoing maintenance concerns, including bedroom mould and water damage, were reported months before the tenant left. Hot-water and geyser problems followed, and the tenancy ended amid unresolved issues and a dispute about the tenant's refund. The correspondence shows communication and follow-ups took place, but I found the management and coordination inadequate, and it was frustrating to be left arguing over who should bear the consequences. I agreed to an October refund as a goodwill gesture to the tenant, so we could close the matter—not because I accepted responsibility for the problems. I expected proactive management and clearer accountability. Based on this experience, I would not use Harcourts to manage my property again.
1 reviews | Active since Nov 2015
Poor communication, unresolved maintenance issues, and disappointing property management.
Poor communication, unresolved maintenance issues, and disappointing property management. I had a very disappointing experience with Harcourts managing my apartment. Ongoing maintenance concerns, including bedroom mould and water damage, were reported months before the tenant left. Hot-water and geyser problems followed, and the tenancy ended amid unresolved issues and a dispute about the tenant's refund. The correspondence shows communication and follow-ups took place, but I found the management and coordination inadequate, and it was frustrating to be left arguing over who should bear the consequences. I agreed to an October refund as a goodwill gesture to the tenant, so we could close the matter—not because I accepted responsibility for the problems. I expected proactive management and clearer accountability. Based on this experience, I would not use Harcourts to manage my property again.
1 reviews | Active since Jan 2024
Bought a property via Krishan Masana
Bought a property via Krishan Masana. Was the best agent in negotiations with the seller. Made sure i got the best price and that everything was up to date before yhe deal was finalised. Also assisted with the bond application and registration. Will recommend Krishan and Harcourts Westville anytime
1 reviews | Active since Jan 2024
Bought a property via Krishan Masana
Bought a property via Krishan Masana. Was the best agent in negotiations with the seller. Made sure i got the best price and that everything was up to date before yhe deal was finalised. Also assisted with the bond application and registration. Will recommend Krishan and Harcourts Westville anytime
1 reviews | Active since Mar 2025
Worse property management ever8
I have a apartment on the 3rd floor that i bought 2 and a half years ago i since i bought it I complain about if the smoke from the two lower apartment coming in my apartment if any of the two lower apartment uses there barbiques because the apartment all have build in barbiques in side the living room. I have called complaint i can't use the apartment it is unsafe my linnen is yellow my walks is yellow from the smoke and u have to leave the apartment and leave the doors and windows open for the smoke to clear because u can't see or breathe. I have loss a lot of money because of this issue i have called the Mosselbay Harcourt multiple times as the are responsible for the property they always give the same reply if u get hold of the reposible lady but usually she never calls back. The excuse they give for the pass 2 and half years is its at the engineer she never replies tomail only after i called there manager George he spoke to her then she rep**** on the mail i send 2024.
1 reviews | Active since Mar 2025
Worse property management ever8
I have a apartment on the 3rd floor that i bought 2 and a half years ago i since i bought it I complain about if the smoke from the two lower apartment coming in my apartment if any of the two lower apartment uses there barbiques because the apartment all have build in barbiques in side the living room. I have called complaint i can't use the apartment it is unsafe my linnen is yellow my walks is yellow from the smoke and u have to leave the apartment and leave the doors and windows open for the smoke to clear because u can't see or breathe. I have loss a lot of money because of this issue i have called the Mosselbay Harcourt multiple times as the are responsible for the property they always give the same reply if u get hold of the reposible lady but usually she never calls back. The excuse they give for the pass 2 and half years is its at the engineer she never replies tomail only after i called there manager George he spoke to her then she rep**** on the mail i send 2024.
1 reviews | Active since Aug 2025
Handover Day Turned Into a Complete Disappointment
I am extremely disappointed by the service I received from Harcourts during the handover of my property at Section 37 Barbeito. After months of hard work, saving, securing my bond, and patiently waiting for registration, today was supposed to be one of the happiest milestones of my life. Instead, it became an incredibly frustrating and upsetting experience. When I arrived for the handover, the Harcourts representative, Mr Sibusiso Mbhele, arrived without the keys to my property. This immediately delayed the handover and left me questioning how such a basic and essential part of the process could have been overlooked. To make matters worse, when I eventually gained access to the property, it had not been properly prepared for handover. The yard was littered with *******, including broken chairs, old tyres, and building rubble. This is not what any purchaser should be greeted with after completing one of the biggest financial commitments of their life. As a first-time homeowner, I expected professionalism, preparation, and respect. Instead, what should have been a memorable and joyful occasion was overshadowed by poor planning and a complete lack of attention to detail. I believe buyers deserve to receive their properties in a clean, presentable condition with all handover arrangements properly coordinated. This experience fell far below the standard I expected from Harcourts.
1 reviews | Active since Aug 2025
Handover Day Turned Into a Complete Disappointment
I am extremely disappointed by the service I received from Harcourts during the handover of my property at Section 37 Barbeito. After months of hard work, saving, securing my bond, and patiently waiting for registration, today was supposed to be one of the happiest milestones of my life. Instead, it became an incredibly frustrating and upsetting experience. When I arrived for the handover, the Harcourts representative, Mr Sibusiso Mbhele, arrived without the keys to my property. This immediately delayed the handover and left me questioning how such a basic and essential part of the process could have been overlooked. To make matters worse, when I eventually gained access to the property, it had not been properly prepared for handover. The yard was littered with *******, including broken chairs, old tyres, and building rubble. This is not what any purchaser should be greeted with after completing one of the biggest financial commitments of their life. As a first-time homeowner, I expected professionalism, preparation, and respect. Instead, what should have been a memorable and joyful occasion was overshadowed by poor planning and a complete lack of attention to detail. I believe buyers deserve to receive their properties in a clean, presentable condition with all handover arrangements properly coordinated. This experience fell far below the standard I expected from Harcourts.
1 reviews | Active since Jul 2026
Very Bad Experience with Harcourts Kriel
Very Bad Experience with Harcourts Kriel I am extremely disappointed with the service I received from Harcourts while they were managing my rental property. The tenant who occupied my property through Harcourts has left me with an outstanding municipal account of R18,780.89. I was assured that this debt would be settled starting from March, but to date I have only received two proofs of payment totaling R6,000.00. Unfortunately, these payments have made little difference because the municipal account continues to accumulate additional charges and arrears every month. I have repeatedly expressed my frustration to Harcourts and requested that the company settle the outstanding municipal account in full and recover the money directly from the tenant thereafter. However, I have received nothing but empty promises, with no meaningful action taken to resolve the matter. As the managing agent, Harcourts had a responsibility to monitor the municipal account and address any payment issues with the tenant before the debt escalated to such a significant amount. Had the account been properly managed, this situation could have been prevented. My greatest concern is that the municipal account is registered in my name, which negatively affects my financial standing and reputation, despite the fact that the debt arose while Harcourts was managing the property. I therefore demand that Harcourts take full responsibility by settling the outstanding municipal account without any further delay. This will ensure that my name is cleared and prevent the debt from continuing to increase due to ongoing municipal charges. Based on my experience, I cannot recommend Harcourts' property management services. The lack of accountability, poor communication, and failure to resolve this matter have caused me unnecessary financial loss, stress, and inconvenience.
1 reviews | Active since Jul 2026
Very Bad Experience with Harcourts Kriel
Very Bad Experience with Harcourts Kriel I am extremely disappointed with the service I received from Harcourts while they were managing my rental property. The tenant who occupied my property through Harcourts has left me with an outstanding municipal account of R18,780.89. I was assured that this debt would be settled starting from March, but to date I have only received two proofs of payment totaling R6,000.00. Unfortunately, these payments have made little difference because the municipal account continues to accumulate additional charges and arrears every month. I have repeatedly expressed my frustration to Harcourts and requested that the company settle the outstanding municipal account in full and recover the money directly from the tenant thereafter. However, I have received nothing but empty promises, with no meaningful action taken to resolve the matter. As the managing agent, Harcourts had a responsibility to monitor the municipal account and address any payment issues with the tenant before the debt escalated to such a significant amount. Had the account been properly managed, this situation could have been prevented. My greatest concern is that the municipal account is registered in my name, which negatively affects my financial standing and reputation, despite the fact that the debt arose while Harcourts was managing the property. I therefore demand that Harcourts take full responsibility by settling the outstanding municipal account without any further delay. This will ensure that my name is cleared and prevent the debt from continuing to increase due to ongoing municipal charges. Based on my experience, I cannot recommend Harcourts' property management services. The lack of accountability, poor communication, and failure to resolve this matter have caused me unnecessary financial loss, stress, and inconvenience.
1 reviews | Active since Jul 2026
Recognition of Busi's Exceptional Service During Our Home Purchase
We are writing to express our sincere appreciation for the outstanding service we received from your agent, Busi, during the purchase of our home. From the beginning of the process, Busi demonstrated exceptional professionalism, dedication, and genuine care. She kept us informed at every stage, patiently answered all of our questions, and made what could have been a stressful experience feel manageable and reassuring. We always felt supported and well informed because of her commitment. The greatest challenge came on the day we were due to move into our new home. The occupants of the property refused to vacate on the agreed date, creating a very difficult and stressful situation for us. Throughout this ordeal, Busi remained by our side, assisting us in every way she could and working tirelessly to help resolve the matter. Her willingness to go above and beyond her responsibilities was truly remarkable and made a significant difference during an incredibly challenging time. Busi’s selflessness, perseverance, and unwavering commitment to her clients are qualities that deserve recognition. She represented your company with excellence, integrity, and compassion, and we could not have asked for a better agent to guide us through this important milestone. Please extend our heartfelt thanks to Busi for everything she did for us. She is an outstanding ambassador for your company, and we will not hesitate to recommend her to our family, friends, and anyone looking to purchase a home. Thank you for employing such a dedicated and exceptional professional. Kind regards, Mr & Mrs Motau
1 reviews | Active since Jul 2026
Recognition of Busi's Exceptional Service During Our Home Purchase
We are writing to express our sincere appreciation for the outstanding service we received from your agent, Busi, during the purchase of our home. From the beginning of the process, Busi demonstrated exceptional professionalism, dedication, and genuine care. She kept us informed at every stage, patiently answered all of our questions, and made what could have been a stressful experience feel manageable and reassuring. We always felt supported and well informed because of her commitment. The greatest challenge came on the day we were due to move into our new home. The occupants of the property refused to vacate on the agreed date, creating a very difficult and stressful situation for us. Throughout this ordeal, Busi remained by our side, assisting us in every way she could and working tirelessly to help resolve the matter. Her willingness to go above and beyond her responsibilities was truly remarkable and made a significant difference during an incredibly challenging time. Busi’s selflessness, perseverance, and unwavering commitment to her clients are qualities that deserve recognition. She represented your company with excellence, integrity, and compassion, and we could not have asked for a better agent to guide us through this important milestone. Please extend our heartfelt thanks to Busi for everything she did for us. She is an outstanding ambassador for your company, and we will not hesitate to recommend her to our family, friends, and anyone looking to purchase a home. Thank you for employing such a dedicated and exceptional professional. Kind regards, Mr & Mrs Motau
1 reviews | Active since Jul 2026
Worst company to sign lease agreements with
They are very efficient when it comes to getting new tenants and selling properties. But when it comes to dealing with issues after a lease agreement has been signed, they absolutely suck. The place that I had previously rented from them was repossessed by the bank and then went on auction. They did not do any previous history on the property to know what the bond and levies were not being paid. After the property was put on auction, we was given a 2 month notice to vacate, clearly our lease agreement meant nothing. The lease was an agreement with the prior owner, so how would they let the new owner be allowed to kick us out before our lease ended? Very unprofessional. Let's not forget that this matter went to every Tom, **** and Harry in the company, every single time I was told its being handled by someone else. Now when it is time to paye back my deposit, they are holding it back to "fix everything", bare in mind they had lost the ingoing inspection, so how can they tell what needs to be fixed? ABSOLUTE BULL****!!!
1 reviews | Active since Jul 2026
Worst company to sign lease agreements with
They are very efficient when it comes to getting new tenants and selling properties. But when it comes to dealing with issues after a lease agreement has been signed, they absolutely suck. The place that I had previously rented from them was repossessed by the bank and then went on auction. They did not do any previous history on the property to know what the bond and levies were not being paid. After the property was put on auction, we was given a 2 month notice to vacate, clearly our lease agreement meant nothing. The lease was an agreement with the prior owner, so how would they let the new owner be allowed to kick us out before our lease ended? Very unprofessional. Let's not forget that this matter went to every Tom, **** and Harry in the company, every single time I was told its being handled by someone else. Now when it is time to paye back my deposit, they are holding it back to "fix everything", bare in mind they had lost the ingoing inspection, so how can they tell what needs to be fixed? ABSOLUTE BULL****!!!