Poor communication, unresolved maintenance issues, and disappointing property management.

Poor communication, unresolved maintenance issues, and disappointing property management.

I had a very disappointing experience with Harcourts managing my apartment. Ongoing maintenance concerns, including bedroom mould and water damage, were reported months before the tenant left. Hot-water and geyser problems followed, and the tenancy ended amid unresolved issues and a dispute about the tenant's refund.

The correspondence shows communication and follow-ups took place, but I found the management and coordination inadequate, and it was frustrating to be left arguing over who should bear the consequences. I agreed to an October refund as a goodwill gesture to the tenant, so we could close the matter—not because I accepted responsibility for the problems.

I expected proactive management and clearer accountability. Based on this experience, I would not use Harcourts to manage my property again.