Very Bad Experience with Harcourts Kriel

Very Bad Experience with Harcourts Kriel I am extremely disappointed with the service I received from Harcourts while they were managing my rental property. The tenant who occupied my property through Harcourts has left me with an outstanding municipal account of R18,780.89. I was assured that this debt would be settled starting from March, but to date I have only received two proofs of payment totaling R6,000.00. Unfortunately, these payments have made little difference because the municipal account continues to accumulate additional charges and arrears every month. I have repeatedly expressed my frustration to Harcourts and requested that the company settle the outstanding municipal account in full and recover the money directly from the tenant thereafter. However, I have received nothing but empty promises, with no meaningful action taken to resolve the matter. As the managing agent, Harcourts had a responsibility to monitor the municipal account and address any payment issues with the tenant before the debt escalated to such a significant amount. Had the account been properly managed, this situation could have been prevented. My greatest concern is that the municipal account is registered in my name, which negatively affects my financial standing and reputation, despite the fact that the debt arose while Harcourts was managing the property. I therefore demand that Harcourts take full responsibility by settling the outstanding municipal account without any further delay. This will ensure that my name is cleared and prevent the debt from continuing to increase due to ongoing municipal charges. Based on my experience, I cannot recommend Harcourts' property management services. The lack of accountability, poor communication, and failure to resolve this matter have caused me unnecessary financial loss, stress, and inconvenience.