Handover Day Turned Into a Complete Disappointment

I am extremely disappointed by the service I received from Harcourts during the handover of my property at Section 37 Barbeito. After months of hard work, saving, securing my bond, and patiently waiting for registration, today was supposed to be one of the happiest milestones of my life. Instead, it became an incredibly frustrating and upsetting experience. When I arrived for the handover, the Harcourts representative, Mr Sibusiso Mbhele, arrived without the keys to my property. This immediately delayed the handover and left me questioning how such a basic and essential part of the process could have been overlooked. To make matters worse, when I eventually gained access to the property, it had not been properly prepared for handover. The yard was littered with *******, including broken chairs, old tyres, and building rubble. This is not what any purchaser should be greeted with after completing one of the biggest financial commitments of their life. As a first-time homeowner, I expected professionalism, preparation, and respect. Instead, what should have been a memorable and joyful occasion was overshadowed by poor planning and a complete lack of attention to detail. I believe buyers deserve to receive their properties in a clean, presentable condition with all handover arrangements properly coordinated. This experience fell far below the standard I expected from Harcourts.