Based on recent customer reviews, GoBid draws heavy criticism from vehicle buyers across its Springs, Centurion, Westrand, Port Elizabeth and Cape Town branches. Recurring complaints centre on deposit refunds stretching well beyond the promised five to seven working days, vehicles listed as starters that will not start, and specification errors such as wrong engine sizes or Code 3 papers. Buyers describe unanswered phones, calls transferred until they drop, and reliance on terms and conditions rather than accountability. A small number praise named consultants for professional, seamless selling and hassle-free collection.
TrustIndex
2
NPS Score
-64
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About GoBid
What do customers say about GoBid?
Based on recent customer reviews, GoBid draws heavy criticism from vehicle buyers across its Springs, Centurion, Westrand, Port Elizabeth and Cape Town branches. Recurring complaints centre on deposit refunds stretching well beyond the promised five to seven working days, vehicles listed as starters that will not start, and specification errors such as wrong engine sizes or Code 3 papers. Buyers describe unanswered phones, calls transferred until they drop, and reliance on terms and conditions rather than accountability. A small number praise named consultants for professional, seamless selling and hassle-free collection.
Is GoBid trustworthy?
GoBid has a TrustIndex of 2 out of 10 on Hellopeter, based on 40 reviews in the last 12 months. Hellopeter has tracked GoBid across 197 total reviews. How is the TrustIndex calculated? →
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2016
I want my refund
On the 12th of October 2026 I called in the morning to Advise that my deposit that I had done on the 11th of October had not reflected as yet as it had passed 24 hours after I had made the deposit I was advised by a consultant to place bid To check if my *** is active I had then advised that I've done that already which to my understanding I cannot place a bid if I did not have funds my bid was successful I ended up winning the bid for a car I did not want. I called to cancel the bid and I was advised I would forfeit 10% of the value of the car I am sitting with minus R2300 +- from my deposit where is I was testing and I was under the impression my *** wasn't funded as yet I dealt with Mpho who was a team leader and who was sarcastic about my incident who then said I **** even though she had mentioned on the call that she listened to the call and she heard the agent advice I should test by placing a bid yes I had done this prior but my *** was not funded as yet. In conclusion I want my 10% of the money charged from my deposit of 5000 as I was under the impression there was no funds in my *** after I queried they said my funds were not allocated as per the call I had with the agent.
1 reviews | Active since Nov 2016
I want my refund
On the 12th of October 2026 I called in the morning to Advise that my deposit that I had done on the 11th of October had not reflected as yet as it had passed 24 hours after I had made the deposit I was advised by a consultant to place bid To check if my *** is active I had then advised that I've done that already which to my understanding I cannot place a bid if I did not have funds my bid was successful I ended up winning the bid for a car I did not want. I called to cancel the bid and I was advised I would forfeit 10% of the value of the car I am sitting with minus R2300 +- from my deposit where is I was testing and I was under the impression my *** wasn't funded as yet I dealt with Mpho who was a team leader and who was sarcastic about my incident who then said I **** even though she had mentioned on the call that she listened to the call and she heard the agent advice I should test by placing a bid yes I had done this prior but my *** was not funded as yet. In conclusion I want my 10% of the money charged from my deposit of 5000 as I was under the impression there was no funds in my *** after I queried they said my funds were not allocated as per the call I had with the agent.
1 reviews | Active since Oct 2026
********!!!!!
I was ****med out of R500, just now. The salesperson named, Shane in order for them to bring the car, i need to pay R1000. So i said no and got it to R500. And i need to send it via "send money". I told my dad, i think it's a ****. But went on and send the money. We got hold of the sales manager, named Michelle. And she was going to sort it with Shane. And the car is on auction so he can not send the vehicle. Now no answer on any number and no one available. Bye bye R500. ********!!!
1 reviews | Active since Oct 2026
********!!!!!
I was ****med out of R500, just now. The salesperson named, Shane in order for them to bring the car, i need to pay R1000. So i said no and got it to R500. And i need to send it via "send money". I told my dad, i think it's a ****. But went on and send the money. We got hold of the sales manager, named Michelle. And she was going to sort it with Shane. And the car is on auction so he can not send the vehicle. Now no answer on any number and no one available. Bye bye R500. ********!!!
1 reviews | Active since Jan 2024
****med my deposit money
They don't even deserve my one star review horrible services,the ******** Shem took my money because of their mistake definitely taking it up with Ombudsman.Shadrick or o selo mang and that stupid manager Kyle nonsense they know nothing about customer service sies piece of ****s
1 reviews | Active since Jan 2024
****med my deposit money
They don't even deserve my one star review horrible services,the ******** Shem took my money because of their mistake definitely taking it up with Ombudsman.Shadrick or o selo mang and that stupid manager Kyle nonsense they know nothing about customer service sies piece of ****s
1 reviews | Active since Jun 2018
Worst Auction House
Absolutely shocking service! You can apend up to 4 hours collecting 1 car! At Auction Operation, i f they have a bad day you will spend 45 minutes! Surely GoBid management can work out a better system. I have a good idea that they are not bothered at all and feels nothing towards you spending 4 hours collecting 1 car! Shocking GoBid
1 reviews | Active since Jun 2018
Worst Auction House
Absolutely shocking service! You can apend up to 4 hours collecting 1 car! At Auction Operation, i f they have a bad day you will spend 45 minutes! Surely GoBid management can work out a better system. I have a good idea that they are not bothered at all and feels nothing towards you spending 4 hours collecting 1 car! Shocking GoBid
1 reviews | Active since Sept 2026
Terrible experience for a first time buyer
Absolutely terrible experience— at Gobid penalised for an accidental bid and completely ignored afterward. Worse I spoke to an investigator who promised to revert to me. Disgusting if you ask me
1 reviews | Active since Sept 2026
Terrible experience for a first time buyer
Absolutely terrible experience— at Gobid penalised for an accidental bid and completely ignored afterward. Worse I spoke to an investigator who promised to revert to me. Disgusting if you ask me
1 reviews | Active since Sept 2026
GOBID'S UNPROFESSIONAL BUSINESS PRACTICES AND FALSE AND MISLEADING ADVERTI*****TS
Gobid is an Auction Company that lacks integrity, engages in unfair business practices, including publishing misleading information on salvage vehicles that they auction. In brief, they operate as a **** and cannot be trusted when dealing with them. I had two unpleasant and trust eroding encounters with them: 1. After registering and paying the required bidding registration fees with them somewhere in last year December, I joined an online bidding session with them. I did not lock my phone before putting it into my pocket. In the process, I touched the screen and accepted a bid in error. Having realised the error, I immediately phoned the sales team and asked that they should cancel my bid and that it was made in error. The sales team told me that they would do so after the bidding is closed on that item. I also sent them the same cancellation request by email. No bidder offered a higher price above my own and so, Gobid declared me as the winner despite my subsequent cancellation requests. My R5,000 pre-bid deposit was therefore seized as a consequence. 2. In July 2026, I bought a salvage vehicle that GoBid advertised as a "Starter" vehicle amongst other attributes of the vehicle. When the vehicle was delivered on 3 August 2026, we found the car to be a non-starter. I had to hire a tow truck to pull the car off the delivery truck. I subsequently wrote to GoBid detailing the condition of the vehicle and emphasising that their advert misled me into buying a non-starter vehicle as a vehicle that is starting. I therefore requested them to choose any of the two options I offered them for us to resolve the challenge and make the vehicle drivable- i. They should send their own mechanic to go, check, and start the vehicle or ii. They should contribute R15,000 to supplement the cost of diagnosing and fixing the no-starter problem of the car. My projected cost breakdowns are- the towing cost to and back from the nearest Mercedes Benz workshop to do diagnostic test to detect what is preventing the car from starting, the cost of the diagnostic analysis, after-market replacement parts and labour cost of the repairs. Gobid, responded to me with a counter-offer of R5,000 which I rejected. For the sake of a quick resolution of the matter, I sent them an email on 19 August 2026 of my willingness to accept a minimum of R10,000 compensation or else they should send their mechanic to go and start the vehicle at where the vehicle is parked in Pretoria and pay me nothing. On this same day, I requested them in writing to send me an electronic copy of the advert upon which I placed my bid. I sent several reminders thereafter for this information, and they would not respond to me. In conclusion, GoBid comes across as an ************* and an unprofessional business that operates as a ****. Anyone doing business with them does so at his own RISK and I will NEVER do business with them again. I would have scored them a ZERO Star if it were available. I have meanwhile lodged a complaint against them with the Motor Industry Ombudsman of South Africa (MIOSA)
1 reviews | Active since Sept 2026
GOBID'S UNPROFESSIONAL BUSINESS PRACTICES AND FALSE AND MISLEADING ADVERTI*****TS
Gobid is an Auction Company that lacks integrity, engages in unfair business practices, including publishing misleading information on salvage vehicles that they auction. In brief, they operate as a **** and cannot be trusted when dealing with them. I had two unpleasant and trust eroding encounters with them: 1. After registering and paying the required bidding registration fees with them somewhere in last year December, I joined an online bidding session with them. I did not lock my phone before putting it into my pocket. In the process, I touched the screen and accepted a bid in error. Having realised the error, I immediately phoned the sales team and asked that they should cancel my bid and that it was made in error. The sales team told me that they would do so after the bidding is closed on that item. I also sent them the same cancellation request by email. No bidder offered a higher price above my own and so, Gobid declared me as the winner despite my subsequent cancellation requests. My R5,000 pre-bid deposit was therefore seized as a consequence. 2. In July 2026, I bought a salvage vehicle that GoBid advertised as a "Starter" vehicle amongst other attributes of the vehicle. When the vehicle was delivered on 3 August 2026, we found the car to be a non-starter. I had to hire a tow truck to pull the car off the delivery truck. I subsequently wrote to GoBid detailing the condition of the vehicle and emphasising that their advert misled me into buying a non-starter vehicle as a vehicle that is starting. I therefore requested them to choose any of the two options I offered them for us to resolve the challenge and make the vehicle drivable- i. They should send their own mechanic to go, check, and start the vehicle or ii. They should contribute R15,000 to supplement the cost of diagnosing and fixing the no-starter problem of the car. My projected cost breakdowns are- the towing cost to and back from the nearest Mercedes Benz workshop to do diagnostic test to detect what is preventing the car from starting, the cost of the diagnostic analysis, after-market replacement parts and labour cost of the repairs. Gobid, responded to me with a counter-offer of R5,000 which I rejected. For the sake of a quick resolution of the matter, I sent them an email on 19 August 2026 of my willingness to accept a minimum of R10,000 compensation or else they should send their mechanic to go and start the vehicle at where the vehicle is parked in Pretoria and pay me nothing. On this same day, I requested them in writing to send me an electronic copy of the advert upon which I placed my bid. I sent several reminders thereafter for this information, and they would not respond to me. In conclusion, GoBid comes across as an ************* and an unprofessional business that operates as a ****. Anyone doing business with them does so at his own RISK and I will NEVER do business with them again. I would have scored them a ZERO Star if it were available. I have meanwhile lodged a complaint against them with the Motor Industry Ombudsman of South Africa (MIOSA)
1 reviews | Active since Dec 2015
False Advertising
This is the worse place to buy a car. They are ****ming people out of their money. On the 14th of July 2026 we bought a 2018 Ford Focus Ecoboost 1.0t car on Gobid online auction it was stated that the car is a starter. On the 16th of July 2026 we went to collect the car at the Springs branch. The battery that was in the car did not work meaning the car did not start there. Gobid loaded the car on the trailer and we left. When we got home we off load the car. The next morning we started to inspect the car and we noticed it was missing an Alternator. We went Saturday to Welkom to go look for an alternator and some other parts that the car needed. We also had to order a tensioner and tensioner pulley as well as a fan belt. After we put those parts in there was still no luck with the car starting. We then towed the car to a mechanic and told him what was happening on further inspection it was noticed that there was no crank shaft sensor and the timing was out by far. The mechanic ordered a new sensor and put it in he also fixed the timing issue. With still no luck of the car starting. Spark plugs were also changed , the mechanic then asked another guy to come and plug his computer in on the car to see what it shows was the fault. Everything was showing fine on the computer and the guy said it must be a mechanical fault. The mechanic tried to start the car again but this time he tested the compression and noticed that the compression is too low and that means that the engine is blown. The mechanic did write a report for us stating that there is no way the car could have started if there was no crank shaft sensor and when the timing is out as well as the problem with the compression. This is false advertising from their side. Yes you can go look at the car but we are 291km from Gobid Springs and people rely on what they are advertising. We did go and see a lawyer he did send 2 letters to them already and still we haven't heard a word from them. We just want our money back so they can come and collect the car. That was hard earned money that we used to start our business with. I really think Gobid must be investigated. They are ****ming people.
1 reviews | Active since Dec 2015
False Advertising
This is the worse place to buy a car. They are ****ming people out of their money. On the 14th of July 2026 we bought a 2018 Ford Focus Ecoboost 1.0t car on Gobid online auction it was stated that the car is a starter. On the 16th of July 2026 we went to collect the car at the Springs branch. The battery that was in the car did not work meaning the car did not start there. Gobid loaded the car on the trailer and we left. When we got home we off load the car. The next morning we started to inspect the car and we noticed it was missing an Alternator. We went Saturday to Welkom to go look for an alternator and some other parts that the car needed. We also had to order a tensioner and tensioner pulley as well as a fan belt. After we put those parts in there was still no luck with the car starting. We then towed the car to a mechanic and told him what was happening on further inspection it was noticed that there was no crank shaft sensor and the timing was out by far. The mechanic ordered a new sensor and put it in he also fixed the timing issue. With still no luck of the car starting. Spark plugs were also changed , the mechanic then asked another guy to come and plug his computer in on the car to see what it shows was the fault. Everything was showing fine on the computer and the guy said it must be a mechanical fault. The mechanic tried to start the car again but this time he tested the compression and noticed that the compression is too low and that means that the engine is blown. The mechanic did write a report for us stating that there is no way the car could have started if there was no crank shaft sensor and when the timing is out as well as the problem with the compression. This is false advertising from their side. Yes you can go look at the car but we are 291km from Gobid Springs and people rely on what they are advertising. We did go and see a lawyer he did send 2 letters to them already and still we haven't heard a word from them. We just want our money back so they can come and collect the car. That was hard earned money that we used to start our business with. I really think Gobid must be investigated. They are ****ming people.
1 reviews | Active since Dec 2022
****med by Gobid
To whoever is reading this , think twice before registering with Gobid as ive been ****med by them . Purchased a vehicle on auction and paid for it and before I collected the vehicle i get a call from head office stating that the sale needs to be cancelled due to an error with the insurance company . I was told by a gentleman in investigations that I would be refunded in full in 1 day , however its been a week and I still haven't recieved my money back. They keep transferring my call everytime I call and it gets cut off . My buyer number is CST33456 . Please be warned , based off my experience and emails ive recieved from them , this is definitely a ***** company that shouldn't be trusted
1 reviews | Active since Dec 2022
****med by Gobid
To whoever is reading this , think twice before registering with Gobid as ive been ****med by them . Purchased a vehicle on auction and paid for it and before I collected the vehicle i get a call from head office stating that the sale needs to be cancelled due to an error with the insurance company . I was told by a gentleman in investigations that I would be refunded in full in 1 day , however its been a week and I still haven't recieved my money back. They keep transferring my call everytime I call and it gets cut off . My buyer number is CST33456 . Please be warned , based off my experience and emails ive recieved from them , this is definitely a ***** company that shouldn't be trusted