HIGHLY DISAPPOINTED AT SUCH POOR,*********** AND UNPROFESSIONAL BEHAVIOUR DISPLAYED BY YOUR EMPLOYEES.

Good day

I would like to express my unhappiness with GOBID.

I paid a deposit of R5000 (CST15437) with the intention to bid and buy a car. Unfortunately it did not work out. I requested a deposit refund and as per their process,ID ,proof of banking and proof of payment was requested to pay the refund. I submitted all the relevant documents and received a response confirming my refund request and it'll take.3 - 7 days to refund. I waited from the 5th August till today only to find out through one of their competent agent that I made an error when I uploaded documents, then proof of payment was in a screenshot format, which was incorrect and i had to upload PoP in pdf format. I did exactly that today in the morning.

The agent advised me to call in the afternoon to follow up to confirm verification. I have been calling *** and I'm sent from pillar to post.

I was told by one of the agents that a lady by the name of KGOMOTSO is handling my refund matter.

I have called numerous times asking for KGOMOTSO to no luck. They have been deliberately ignoring my calls, i will call and the line will ring non stop until 5pm closing time.

I want to say to GOBID I'm very DISAPPOINTED WITH HOW YOUR STAFF TREAT CUSTOMERS!!! THEY DELIBERATELY IGNORED MY CALLS BECAUSE IT WAS CLOSE TO KNOCK OFF TIME.THIS ONE AGENT BOTSHELO TRANSFERRED MY CALL TO KGOMOTSOS EXTENSION AND IT WAS NEVER ANSWERED.

ADDING TO MY COMPLAINTS,I CALLED A FEW TIMES AND LEFT MESSAGES FOR KGOMOTSO TO CALL ME BACK. I EVEN LEFT A RECORDED MESSAGE WITH MY CONTACT NUMBER ASKING KGOMOTSO TO CALL ME, SHE NEVER DID.

I HOPE GOBID GETS THIS MESSAGE AND DO SOMETHING WITH THE UNPROFESSIONALISM!!