Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Road Protect (Pty) Ltd is described as a genuinely convenient alternative to queuing at a traffic department. Customers consistently praise named consultants for Staff Professionalism & Expertise (4.7) and fast licence disc turnaround under Service Delivery & Quality (4.5). A recurring theme is proactive follow up calls confirming delivery, while long running pothole claims and call centre waits remain the clearest friction points.
Top Strengths:
- •Staff Professionalism & Expertise: Consultants are praised by name again and again. Sipho Ntoampe, Kholofelo Malesoena, Venantia Ryan, Mpho Mokotong and Mosa Mfene are described as patient, knowledgeable and willing to go beyond the request, explaining benefits customers did not know they had.
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 26m
TrustIndex
9.5
Ranking
#1
in Business Services
Reply Time
8h 50m
NPS Score
85
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 12h 26m
Nov '25 - Oct '26
Frequently Asked Questions About Road Protect (Pty) Ltd
What do customers say about Road Protect (Pty) Ltd?
Based on recent customer reviews, Road Protect (Pty) Ltd is described as a genuinely convenient alternative to queuing at a traffic department. Customers consistently praise named consultants for Staff Professionalism & Expertise (4.7) and fast licence disc turnaround under Service Delivery & Quality (4.5). A recurring theme is proactive follow up calls confirming delivery, while long running pothole claims and call centre waits remain the clearest friction points.
What is Road Protect (Pty) Ltd's biggest strength?
Road Protect (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Consultants are praised by name again and again. Sipho Ntoampe, Kholofelo Malesoena, Venantia Ryan, Mpho Mokotong and Mosa Mfene are described as patient, knowledgeable and willing to go beyond the request, explaining benefits customers did not know they had.
What are the most common complaints about Road Protect (Pty) Ltd?
The most common complaint about Road Protect (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. Long standing members of ten to fifteen years report consistent delivery and describe the business as doing what it says. Trust erodes where claim timelines quoted in emails are not honoured or where fines attributed to a customer are not theirs.
How does Road Protect (Pty) Ltd compare to other Business Services companies?
Road Protect (Pty) Ltd scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Business Services, compared to the Business Services industry average of 2.7. Their strongest theme is Staff Expertise (4.7); their weakest is Pricing & Billing (4). The top AI-rated Business Services business on Hellopeter is Road Protect (Pty) Ltd (4.4). How is the AI Score calculated? →
Is Road Protect (Pty) Ltd trustworthy?
Road Protect (Pty) Ltd has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 461 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 12 hours 26 min. Hellopeter has tracked Road Protect (Pty) Ltd across 2,747 total reviews. How is the TrustIndex calculated? →
Recent reviews (461)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Today I called and helped by Sipho to update my profile,he is so helpful and willing to go extra ...
Today I called and helped by Sipho to update my profile,he is so helpful and willing to go extra mile by helping clients,he can make some1 feel welcome over the phone i give him 5 stars,we'll done
1 reviews | Active since Oct 2026
Today I called and helped by Sipho to update my profile,he is so helpful and willing to go extra ...
Today I called and helped by Sipho to update my profile,he is so helpful and willing to go extra mile by helping clients,he can make some1 feel welcome over the phone i give him 5 stars,we'll done
1 reviews | Active since Jun 2016
License disc Renewal
From the time we started the renewal process of my License Disc Sipho Ntoampe has been amazing. He has been absolutely help. He made the process seems easy. He even followed up to check if everything went well during the delivery of the Disc. Thank you so much to you Sipho
1 reviews | Active since Jun 2016
License disc Renewal
From the time we started the renewal process of my License Disc Sipho Ntoampe has been amazing. He has been absolutely help. He made the process seems easy. He even followed up to check if everything went well during the delivery of the Disc. Thank you so much to you Sipho
1 reviews | Active since Feb 2023
**********!!
This company is ********** and *****s people's information. I received an email stating that i have a membership with them even though i never signed up for anything with them. They have my *** details and banking details.
1 reviews | Active since Feb 2023
**********!!
This company is ********** and *****s people's information. I received an email stating that i have a membership with them even though i never signed up for anything with them. They have my *** details and banking details.
1 reviews | Active since May 2013
Well done for a great service!
Thank you so much Kholofelo Malesoena for your consistency in providing a great service. Renewing my vehicle licence disk was quick and efficient.
1 reviews | Active since May 2013
Well done for a great service!
Thank you so much Kholofelo Malesoena for your consistency in providing a great service. Renewing my vehicle licence disk was quick and efficient.
1 reviews | Active since Sept 2020
Renewal of my vehicle license was completed diligently by Kholofelo Malesoena
Renewal of my vehicle license was completed diligently by Kholofelo Malesoena. She is not only prompt in her response and service, she goes the extra mile. This was so evident that it sparked an interest for a family member to want to join as well.
1 reviews | Active since Sept 2020
Renewal of my vehicle license was completed diligently by Kholofelo Malesoena
Renewal of my vehicle license was completed diligently by Kholofelo Malesoena. She is not only prompt in her response and service, she goes the extra mile. This was so evident that it sparked an interest for a family member to want to join as well.
1 reviews | Active since Aug 2019
Thanks Road Protect
Tnanks to Sipho Ntoampe for quick and professional service thank you
1 reviews | Active since Aug 2019
Thanks Road Protect
Tnanks to Sipho Ntoampe for quick and professional service thank you