Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Road Protect (Pty) Ltd is described as a genuinely convenient alternative to queuing at a traffic department. Customers consistently praise named consultants for Staff Professionalism & Expertise (4.7) and fast licence disc turnaround under Service Delivery & Quality (4.5). A recurring theme is proactive follow up calls confirming delivery, while long running pothole claims and call centre waits remain the clearest friction points.
Top Strengths:
- •Staff Professionalism & Expertise: Consultants are praised by name again and again. Sipho Ntoampe, Kholofelo Malesoena, Venantia Ryan, Mpho Mokotong and Mosa Mfene are described as patient, knowledgeable and willing to go beyond the request, explaining benefits customers did not know they had.
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 26m
TrustIndex
9.5
Ranking
#1
in Business Services
Reply Time
8h 50m
NPS Score
81
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 11h 26m
Nov '25 - Oct '26
Frequently Asked Questions About Road Protect (Pty) Ltd
What do customers say about Road Protect (Pty) Ltd?
Based on recent customer reviews, Road Protect (Pty) Ltd is described as a genuinely convenient alternative to queuing at a traffic department. Customers consistently praise named consultants for Staff Professionalism & Expertise (4.7) and fast licence disc turnaround under Service Delivery & Quality (4.5). A recurring theme is proactive follow up calls confirming delivery, while long running pothole claims and call centre waits remain the clearest friction points.
What is Road Protect (Pty) Ltd's biggest strength?
Road Protect (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Expertise. Consultants are praised by name again and again. Sipho Ntoampe, Kholofelo Malesoena, Venantia Ryan, Mpho Mokotong and Mosa Mfene are described as patient, knowledgeable and willing to go beyond the request, explaining benefits customers did not know they had.
What are the most common complaints about Road Protect (Pty) Ltd?
The most common complaint about Road Protect (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Reliability & Ethics. Long standing members of ten to fifteen years report consistent delivery and describe the business as doing what it says. Trust erodes where claim timelines quoted in emails are not honoured or where fines attributed to a customer are not theirs.
How does Road Protect (Pty) Ltd compare to other Business Services companies?
Road Protect (Pty) Ltd scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Business Services, compared to the Business Services industry average of 2.7. Their strongest theme is Staff Expertise (4.7); their weakest is Pricing & Billing (4). The top AI-rated Business Services business on Hellopeter is Road Protect (Pty) Ltd (4.4). How is the AI Score calculated? →
Is Road Protect (Pty) Ltd trustworthy?
Road Protect (Pty) Ltd has a TrustIndex of 9.5 out of 10 on Hellopeter, based on 456 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 11 hours 26 min. Hellopeter has tracked Road Protect (Pty) Ltd across 2,758 total reviews. How is the TrustIndex calculated? →
Recent reviews (456)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2023
Outstanding Service for TWT Advantage
Venantia Ryan has been great with the renewal of my car discs, and the Turnaround time is great. Thanks Venantia 10\10
1 reviews | Active since Oct 2023
Outstanding Service for TWT Advantage
Venantia Ryan has been great with the renewal of my car discs, and the Turnaround time is great. Thanks Venantia 10\10
1 reviews | Active since Jun 2021
I would like to give thanks and appreciate an excellent service that is done by Kholofelo Malesoena
I would like to give thanks and appreciate an excellent service that is done by Kholofelo Malesoena. Every year she make sure that she replies the emails and give professional service with a positive attitude .
1 reviews | Active since Jun 2021
I would like to give thanks and appreciate an excellent service that is done by Kholofelo Malesoena
I would like to give thanks and appreciate an excellent service that is done by Kholofelo Malesoena. Every year she make sure that she replies the emails and give professional service with a positive attitude .
1 reviews | Active since Oct 2026
Quick and excellent service received I am looking forward working with you Road Protect
Quick and excellent service received I am looking forward working with you Road Protect.
1 reviews | Active since Oct 2026
Quick and excellent service received I am looking forward working with you Road Protect
Quick and excellent service received I am looking forward working with you Road Protect.
1 reviews | Active since Oct 2026
Amazing help from Sipho from Road Protect
A very consistent and reliable consultant, Sipho Ntoampe, helped me incredibly getting me out of the darkest place with my vehicle licensing and fines. He ensured to prioritize my case and see it to the end - Thank you!!
1 reviews | Active since Oct 2026
Amazing help from Sipho from Road Protect
A very consistent and reliable consultant, Sipho Ntoampe, helped me incredibly getting me out of the darkest place with my vehicle licensing and fines. He ensured to prioritize my case and see it to the end - Thank you!!