Operating times and attitude

I would like to lodge a formal complaint regarding my experience at your Port Elizabeth branch today. I arrived at approximately 16:00 with the intention of viewing/enquiring about a vehicle. According to the operating hours published online, the branch closes at 17:00. However, when I arrived, I was informed that the branch was already closed. This is extremely frustrating and disappointing, particularly for customers who work during the day and rely on the operating hours published online when planning their visit. I specifically travelled to your premises after work, only to find that the branch had closed earlier than the advertised closing time. What makes the situation even more disappointing is that I had already contacted your branch at approximately 11:00 earlier today to enquire about a vehicle. After being transferred, I was left on hold for approximately 12 minutes. I made the effort to contact your branch in advance, yet I still ended up travelling there later in the day only to find the premises closed. When I expressed my frustration and stated that I would report the matter, I was told that I was threatening your staff. I would like to make it clear that stating that I intend to report a customer-service issue is not a threat. I have every right as a customer to raise a legitimate complaint when I believe I have received poor service or when information published to customers is inaccurate. I therefore request that management investigate: • Why the Port Elizabeth branch was closed at approximately 16:00 despite the advertised closing time of 17:00. • Whether the operating hours published online are accurate and regularly updated. • Why my telephone enquiry was handled in such a manner that I was left on hold for approximately 12 minutes after being transferred. • Why my legitimate complaint was characterised as a threat when I simply stated that I would report the matter. I would appreciate a written response addressing these concerns and clarification of the correct operating hours for the Port Elizabeth branch so that customers are not inconvenienced in the same manner in future.