Based on recent customer reviews, Gloot Nutrition draws sharp criticism for fulfilment and communication. Shoppers describe paying upfront, receiving shipping confirmation emails, then waiting while The Courier Guy collections were cancelled, with no phone line and slow, templated email replies. Others question label accuracy after protein claims dropped from 29g to 20g, and report powders that clump rather than mix. Refunds reportedly stall for weeks. Positive voices praise the booty builder creatine results and one recovery where customer care offered a free replacement.
TrustIndex
2.4
NPS Score
0
Recommended: Likely
Dec '25 - Nov '26
Frequently Asked Questions About Gloot Nutrition
What do customers say about Gloot Nutrition?
Based on recent customer reviews, Gloot Nutrition draws sharp criticism for fulfilment and communication. Shoppers describe paying upfront, receiving shipping confirmation emails, then waiting while The Courier Guy collections were cancelled, with no phone line and slow, templated email replies. Others question label accuracy after protein claims dropped from 29g to 20g, and report powders that clump rather than mix. Refunds reportedly stall for weeks. Positive voices praise the booty builder creatine results and one recovery where customer care offered a free replacement.
Is Gloot Nutrition trustworthy?
Gloot Nutrition has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 24% of negative reviews, typically within 38 hours 14 min. Hellopeter has tracked Gloot Nutrition across 136 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2019
Disappointing First Purchase – Order #***
I am extremely disappointed with my experience with Gloot Nutrition, especially considering this was my first purchase. I placed an order for the Gummie Bundle and Hair Food Supplements on 25 October 2026. However, when my delivery arrived, I only received the Gum Bundle. The Hair Food Supplements were missing. I contacted the team and submitted a formal complaint, explaining the missing items and requesting either delivery of the outstanding products or a refund. Unfortunately, despite taking the time to raise the issue, I have received no response or feedback. What makes this experience even more disappointing is not only that I paid for products I never received, but also the complete lack of communication and customer service after raising the complaint. Order #*** remains unresolved, and I am still waiting for someone to acknowledge my complaint and provide a solution. Customers should not have to repeatedly chase a company for products they have already paid for or for a response to a legitimate complaint. I hope this review receives the attention my original complaint did not, and that the matter is finally resolved. Regards Cindy M *** ***
1 reviews | Active since Nov 2019
Disappointing First Purchase – Order #***
I am extremely disappointed with my experience with Gloot Nutrition, especially considering this was my first purchase. I placed an order for the Gummie Bundle and Hair Food Supplements on 25 October 2026. However, when my delivery arrived, I only received the Gum Bundle. The Hair Food Supplements were missing. I contacted the team and submitted a formal complaint, explaining the missing items and requesting either delivery of the outstanding products or a refund. Unfortunately, despite taking the time to raise the issue, I have received no response or feedback. What makes this experience even more disappointing is not only that I paid for products I never received, but also the complete lack of communication and customer service after raising the complaint. Order #*** remains unresolved, and I am still waiting for someone to acknowledge my complaint and provide a solution. Customers should not have to repeatedly chase a company for products they have already paid for or for a response to a legitimate complaint. I hope this review receives the attention my original complaint did not, and that the matter is finally resolved. Regards Cindy M *** ***
1 reviews | Active since Dec 2021
No updates on my delivery
I have placed an order (Order #***) and it was confirmed on the 21st of October 2026. I have not received any updates on the delivery. We have sent emails etc but just no response or updates.
1 reviews | Active since Oct 2026
I dont think ill ever order from Gloot again! Poor service!!!
Extremely Disappointing Service, Lack of Communication and Unacceptable Delays from Gloot I am extremely disappointed with the service I have received from Gloot. I placed an order on 2 October 2026 for over R1,000, and as of 16 October 2026, I have still not received my order. Since placing my order, I have made numerous attempts to get assistance. I contacted Gloot through the messaging service on their website, sent emails and reached out multiple times via TikTok. Despite these efforts, I struggled to obtain any meaningful information about the status of my order. I also attempted to track my parcel several times, but the tracking system repeatedly displayed "NO DATA", leaving me with no clarity about where my order was or when it would arrive. Eventually, I received an email from a Gloot employee advising that my parcel was leaving the warehouse. However, since then, there has been no further communication, no reliable tracking update and still no delivery. To make matters worse, Gloot sent me an email asking me to rate the products I had purchased, despite the fact that I had not even received them. What makes this experience even more frustrating is that Gloot does not appear to provide a telephone number for customers to contact them directly. In this day and age, how is a paying customer supposed to resolve an issue when there is no direct telephone contact available? Instead, I have had to rely on website messages, emails and TikTok, repeatedly trying to get someone to provide a proper update. This should not be the responsibility of the customer. I was genuinely excited to receive and try these products. I had looked forward to using them and was happy with my decision to place the order. Unfortunately, that excitement has turned into complete frustration and disappointment because of the way this situation has been handled. I have now been waiting two weeks for an order I have already paid for, and I have had to chase the company across multiple communication channels simply to obtain basic information about my purchase. I have given Gloot several opportunities to address this matter, yet I am still left without a clear answer or resolution. While delivery delays can happen, customers deserve communication, transparency and accountability. Sending automated emails requesting product reviews when the customer has not received their order, while failing to provide meaningful updates, only adds to the frustration. This experience has completely undermined my confidence in Gloot. Based on my experience, I cannot recommend this company to anyone. It is incredibly disappointing to go from genuinely looking forward to trying a company's products to regretting the decision to order from them in the first place. I am sharing my experience on HelloPeter because customers deserve better. I hope Gloot takes this complaint seriously and recognises that customer service does not end when an order is placed and paid for. Customers should not have to fight for basic communication and accountability.
1 reviews | Active since Oct 2026
I dont think ill ever order from Gloot again! Poor service!!!
Extremely Disappointing Service, Lack of Communication and Unacceptable Delays from Gloot I am extremely disappointed with the service I have received from Gloot. I placed an order on 2 October 2026 for over R1,000, and as of 16 October 2026, I have still not received my order. Since placing my order, I have made numerous attempts to get assistance. I contacted Gloot through the messaging service on their website, sent emails and reached out multiple times via TikTok. Despite these efforts, I struggled to obtain any meaningful information about the status of my order. I also attempted to track my parcel several times, but the tracking system repeatedly displayed "NO DATA", leaving me with no clarity about where my order was or when it would arrive. Eventually, I received an email from a Gloot employee advising that my parcel was leaving the warehouse. However, since then, there has been no further communication, no reliable tracking update and still no delivery. To make matters worse, Gloot sent me an email asking me to rate the products I had purchased, despite the fact that I had not even received them. What makes this experience even more frustrating is that Gloot does not appear to provide a telephone number for customers to contact them directly. In this day and age, how is a paying customer supposed to resolve an issue when there is no direct telephone contact available? Instead, I have had to rely on website messages, emails and TikTok, repeatedly trying to get someone to provide a proper update. This should not be the responsibility of the customer. I was genuinely excited to receive and try these products. I had looked forward to using them and was happy with my decision to place the order. Unfortunately, that excitement has turned into complete frustration and disappointment because of the way this situation has been handled. I have now been waiting two weeks for an order I have already paid for, and I have had to chase the company across multiple communication channels simply to obtain basic information about my purchase. I have given Gloot several opportunities to address this matter, yet I am still left without a clear answer or resolution. While delivery delays can happen, customers deserve communication, transparency and accountability. Sending automated emails requesting product reviews when the customer has not received their order, while failing to provide meaningful updates, only adds to the frustration. This experience has completely undermined my confidence in Gloot. Based on my experience, I cannot recommend this company to anyone. It is incredibly disappointing to go from genuinely looking forward to trying a company's products to regretting the decision to order from them in the first place. I am sharing my experience on HelloPeter because customers deserve better. I hope Gloot takes this complaint seriously and recognises that customer service does not end when an order is placed and paid for. Customers should not have to fight for basic communication and accountability.
1 reviews | Active since Jul 2023
Misleading Advertising – 30-Day Supply Lasted Only 23 Days
Writing Title: Misleading Advertising – 30-Day Supply Lasted Only 23 Days! I am extremely disappointed with Gloot and the way my complaint has been handled. I purchased their product based on it being advertised as a 30-day supply. I followed the instructions and used one level scoop per day, using the measuring scoop provided. Despite this, the product lasted only 23 days, leaving me seven days short. When I raised my concern with Gloot, I was told that even slightly over-scooping could affect the number of servings and that a kitchen scale should be used for accurate measurements. My question is simple: Why provide consumers with a measuring scoop if using it as instructed does not reliably provide the advertised 30 servings? Gloot has repeatedly referred to its manufacturing quality controls and the weight of the product. However, that does not address my complaint. My concern is about what was advertised, the instructions provided and what I actually received. In my opinion, this is misleading advertising and raises serious concerns about misrepresentation. If a kitchen scale is necessary to achieve the advertised 30 servings, consumers should be told this upfront, before purchasing the product. I also find it disappointing that Gloot has focused on suggesting that I may have over-scooped, despite my repeatedly explaining that I followed the instructions. Consumers have a right to clear, accurate and transparent product information so they can make informed purchasing decisions. This is particularly important when purchasing a product that is not inexpensive. I am sharing my experience to make other consumers aware. Gloot needs to review its advertising and product instructions to ensure that customers know exactly what they are paying for. A product advertised as a 30-day supply should reasonably provide 30 days of use when the supp**** instructions are followed. Consumers deserve transparency, honesty and value for their money.
1 reviews | Active since Jul 2023
Misleading Advertising – 30-Day Supply Lasted Only 23 Days
Writing Title: Misleading Advertising – 30-Day Supply Lasted Only 23 Days! I am extremely disappointed with Gloot and the way my complaint has been handled. I purchased their product based on it being advertised as a 30-day supply. I followed the instructions and used one level scoop per day, using the measuring scoop provided. Despite this, the product lasted only 23 days, leaving me seven days short. When I raised my concern with Gloot, I was told that even slightly over-scooping could affect the number of servings and that a kitchen scale should be used for accurate measurements. My question is simple: Why provide consumers with a measuring scoop if using it as instructed does not reliably provide the advertised 30 servings? Gloot has repeatedly referred to its manufacturing quality controls and the weight of the product. However, that does not address my complaint. My concern is about what was advertised, the instructions provided and what I actually received. In my opinion, this is misleading advertising and raises serious concerns about misrepresentation. If a kitchen scale is necessary to achieve the advertised 30 servings, consumers should be told this upfront, before purchasing the product. I also find it disappointing that Gloot has focused on suggesting that I may have over-scooped, despite my repeatedly explaining that I followed the instructions. Consumers have a right to clear, accurate and transparent product information so they can make informed purchasing decisions. This is particularly important when purchasing a product that is not inexpensive. I am sharing my experience to make other consumers aware. Gloot needs to review its advertising and product instructions to ensure that customers know exactly what they are paying for. A product advertised as a 30-day supply should reasonably provide 30 days of use when the supp**** instructions are followed. Consumers deserve transparency, honesty and value for their money.
1 reviews | Active since Aug 2017
Bad Service
Paid my products the same day and time i placed the order> No products nor any response on any emails send regarding this matter. The system keeps showing i must pay according to your email received the same day but payment has been done but getting hold of anybody at Gloot is a no no! Very Very bad! How do you trust when you can not even get communication!!
1 reviews | Active since Aug 2017
Bad Service
Paid my products the same day and time i placed the order> No products nor any response on any emails send regarding this matter. The system keeps showing i must pay according to your email received the same day but payment has been done but getting hold of anybody at Gloot is a no no! Very Very bad! How do you trust when you can not even get communication!!
1 reviews | Active since May 2026
Greens a superfoods
I purchased the Gloot greens and superfoods and I am less than impressed with it.... I had seen mixed reviews on it and opted to try it out for myself however to my dismay the negative reviews were correct! The powder does not mix well regardless of the amount of water you add and it tastes very powder like when you drink it. I'm disappointed as I regularly purchase gloot products and haven't had a problem till now. The advertising of the product is misleading, I now have 2 of the products sat on my counter not being used. I don't recommend the greens and superfoods product as well as the other 'powder products' as they don't mix well as advertised.
1 reviews | Active since May 2026
Greens a superfoods
I purchased the Gloot greens and superfoods and I am less than impressed with it.... I had seen mixed reviews on it and opted to try it out for myself however to my dismay the negative reviews were correct! The powder does not mix well regardless of the amount of water you add and it tastes very powder like when you drink it. I'm disappointed as I regularly purchase gloot products and haven't had a problem till now. The advertising of the product is misleading, I now have 2 of the products sat on my counter not being used. I don't recommend the greens and superfoods product as well as the other 'powder products' as they don't mix well as advertised.
1 reviews | Active since Mar 2026
BAD BAD BAD service and ZERO communication
I placed an order and PAID on 19/04/2026 On 20/04/2026 Gloot sent me an email with SHIPPING CONFIRMATION but Hey did you know when they send that email it does not mean it is ready for pick up by the courier company - it only means it is packed or whatever they do. They have no telephone number, their email response is SLOW and only reply back like they a robot.....clearly AI response I would think. NOW after 3 attempts from the courier company the collection has been cancelled so that now means I am without my package and less money in my account. You cannot cancel your order and you cannot chat with them SO HOW I AM SUPPOSED TO GET MY PACKAGE NOW?? You can ask them to phone you but seems they dont wanna interact with their customers at all.
1 reviews | Active since Mar 2026
BAD BAD BAD service and ZERO communication
I placed an order and PAID on 19/04/2026 On 20/04/2026 Gloot sent me an email with SHIPPING CONFIRMATION but Hey did you know when they send that email it does not mean it is ready for pick up by the courier company - it only means it is packed or whatever they do. They have no telephone number, their email response is SLOW and only reply back like they a robot.....clearly AI response I would think. NOW after 3 attempts from the courier company the collection has been cancelled so that now means I am without my package and less money in my account. You cannot cancel your order and you cannot chat with them SO HOW I AM SUPPOSED TO GET MY PACKAGE NOW?? You can ask them to phone you but seems they dont wanna interact with their customers at all.