I dont think ill ever order from Gloot again! Poor service!!!

Extremely Disappointing Service, Lack of Communication and Unacceptable Delays from Gloot

I am extremely disappointed with the service I have received from Gloot. I placed an order on 2 October 2026 for over R1,000, and as of 16 October 2026, I have still not received my order.

Since placing my order, I have made numerous attempts to get assistance. I contacted Gloot through the messaging service on their website, sent emails and reached out multiple times via TikTok. Despite these efforts, I struggled to obtain any meaningful information about the status of my order.

I also attempted to track my parcel several times, but the tracking system repeatedly displayed "NO DATA", leaving me with no clarity about where my order was or when it would arrive.

Eventually, I received an email from a Gloot employee advising that my parcel was leaving the warehouse. However, since then, there has been no further communication, no reliable tracking update and still no delivery.

To make matters worse, Gloot sent me an email asking me to rate the products I had purchased, despite the fact that I had not even received them.

What makes this experience even more frustrating is that Gloot does not appear to provide a telephone number for customers to contact them directly. In this day and age, how is a paying customer supposed to resolve an issue when there is no direct telephone contact available? Instead, I have had to rely on website messages, emails and TikTok, repeatedly trying to get someone to provide a proper update. This should not be the responsibility of the customer.

I was genuinely excited to receive and try these products. I had looked forward to using them and was happy with my decision to place the order. Unfortunately, that excitement has turned into complete frustration and disappointment because of the way this situation has been handled.

I have now been waiting two weeks for an order I have already paid for, and I have had to chase the company across multiple communication channels simply to obtain basic information about my purchase. I have given Gloot several opportunities to address this matter, yet I am still left without a clear answer or resolution.

While delivery delays can happen, customers deserve communication, transparency and accountability. Sending automated emails requesting product reviews when the customer has not received their order, while failing to provide meaningful updates, only adds to the frustration.

This experience has completely undermined my confidence in Gloot. Based on my experience, I cannot recommend this company to anyone. It is incredibly disappointing to go from genuinely looking forward to trying a company's products to regretting the decision to order from them in the first place.

I am sharing my experience on HelloPeter because customers deserve better. I hope Gloot takes this complaint seriously and recognises that customer service does not end when an order is placed and paid for. Customers should not have to fight for basic communication and accountability.