NPS Score
-100
Recommended: Unlikely
Mar '26 - Sep '26
Frequently Asked Questions About GiftWrap | Corporate Gifts & Promotional Products
How is GiftWrap | Corporate Gifts & Promotional Products rated on Hellopeter?
Hellopeter has tracked GiftWrap | Corporate Gifts & Promotional Products across 7 reviews. GiftWrap | Corporate Gifts & Promotional Products hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used GiftWrap | Corporate Gifts & Promotional Products? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2020
TERRIBLE AND UNPROFESSIONAL CUSTOMER SERVICE FROM GIFTWRAP.
The experience I had with this so-called Giftwrap company is terrible. I placed an order with them about 2 months ago, and the account manager who was assigned to assist me was a lady by the name of Sheryl-Ann. Trust me, this lady is so unprofessional when it comes to the corporate gifts space; she took longer than I expected to produce the samples. At Giftwrap, the whole staff knows nothing about customer service. Sheryl-Ann is very weak when it comes to customer communication; she cares more about payment than the client. Once that part is done, forget about her updating you about your order, insetaed you will keep on calling, and she won't be answering your calls. Instead, their receptionist will lie to you that Sheryl-Ann is in a meeting the whole day. Benjamin Du Toit, the director of Giftwrap, wow, what a terrible director of the company. Because I wasn't getting answers or responses from them, I had someone else call to try to get answers. I was so frustrated that I had to get other people involved to get answers. Even when she called, they would avoid the phone calls, and if they did answer, then they would give vague answers and feedback. It was a very stressful and unpleasant experience. They knew the deadlines but still did not deliver while knowing the deadlines. I do not recommend this company to anyone. They are very unprofessional, and they are inefficient. If you are relying on them to deliver something, then it can make you or your business look very bad. It was a really unpleasant and unacceptable experience.
1 reviews | Active since Jul 2020
TERRIBLE AND UNPROFESSIONAL CUSTOMER SERVICE FROM GIFTWRAP.
The experience I had with this so-called Giftwrap company is terrible. I placed an order with them about 2 months ago, and the account manager who was assigned to assist me was a lady by the name of Sheryl-Ann. Trust me, this lady is so unprofessional when it comes to the corporate gifts space; she took longer than I expected to produce the samples. At Giftwrap, the whole staff knows nothing about customer service. Sheryl-Ann is very weak when it comes to customer communication; she cares more about payment than the client. Once that part is done, forget about her updating you about your order, insetaed you will keep on calling, and she won't be answering your calls. Instead, their receptionist will lie to you that Sheryl-Ann is in a meeting the whole day. Benjamin Du Toit, the director of Giftwrap, wow, what a terrible director of the company. Because I wasn't getting answers or responses from them, I had someone else call to try to get answers. I was so frustrated that I had to get other people involved to get answers. Even when she called, they would avoid the phone calls, and if they did answer, then they would give vague answers and feedback. It was a very stressful and unpleasant experience. They knew the deadlines but still did not deliver while knowing the deadlines. I do not recommend this company to anyone. They are very unprofessional, and they are inefficient. If you are relying on them to deliver something, then it can make you or your business look very bad. It was a really unpleasant and unacceptable experience.
1 reviews | Active since Aug 2026
No regards for clients
Completely unprofessional and don't have regards for their clients. Never on time even after communicating the event date. People had to be without corporate gifts at the event. They told me my stick is ready I sent someone. Who stayed there the whole day. Only then did they say it won't be ready that day.
1 reviews | Active since Aug 2026
No regards for clients
Completely unprofessional and don't have regards for their clients. Never on time even after communicating the event date. People had to be without corporate gifts at the event. They told me my stick is ready I sent someone. Who stayed there the whole day. Only then did they say it won't be ready that day.
1 reviews | Active since Sept 2016
Terrible Service, No Refund After a Month, Avoid GiftWrap at All Costs
Terrible service from GiftWrap. I ordered online and only after paying was told an item was out of stock. They offered a completely unrelated replacement, which I declined, and requested a refund instead. Over a month later, I am still chasing it. They asked me to email for the refund, which I did immediately, but there has been no urgency or resolution. Customer service is unresponsive and shows no care once they have your money. I have now escalated the matter to the Consumer Ombudsman. Do not order from this company, and if you do, make sure you are prepared to fight for your refund.
1 reviews | Active since Sept 2016
Terrible Service, No Refund After a Month, Avoid GiftWrap at All Costs
Terrible service from GiftWrap. I ordered online and only after paying was told an item was out of stock. They offered a completely unrelated replacement, which I declined, and requested a refund instead. Over a month later, I am still chasing it. They asked me to email for the refund, which I did immediately, but there has been no urgency or resolution. Customer service is unresponsive and shows no care once they have your money. I have now escalated the matter to the Consumer Ombudsman. Do not order from this company, and if you do, make sure you are prepared to fight for your refund.
1 reviews | Active since Feb 2024
As a b@#$k person do not use this company
On 14 March I paid GiFTwrap Trading (Pty) Ltd R10,427.80 in full for branded clothing (Quotes MOR7652 and MOR7669). To date, I have received neither the goods nor my money back. On 30 March I visited their premises to collect samples and returned them the same day. They are now claiming I never brought the samples back — a blatant lie — and are using this as an excuse to withhold both delivery and my refund. I dealt with no fewer than five people at this company: Morufa, Benje du Toit, Sheryl-Ann, Tristan, and now Anita in Finance. Five people. Not one of them has resolved this. Instead, I have been passed around, given conflicting information, and left over R10,000 out of pocket with nothing to show for it. I was forced to issue a formal written demand under the Consumer Protection Act, referencing the CGSO and the National Consumer Commission, before getting any meaningful engagement — and even that has not resulted in resolution. This is not a supplier you can trust. They take your money, they don't deliver, and when you push back they fabricate excuses. I strongly caution any individual or business against using GiFTwrap Trading until they demonstrate they can honour basic commercial obligations.
1 reviews | Active since Feb 2024
As a b@#$k person do not use this company
On 14 March I paid GiFTwrap Trading (Pty) Ltd R10,427.80 in full for branded clothing (Quotes MOR7652 and MOR7669). To date, I have received neither the goods nor my money back. On 30 March I visited their premises to collect samples and returned them the same day. They are now claiming I never brought the samples back — a blatant lie — and are using this as an excuse to withhold both delivery and my refund. I dealt with no fewer than five people at this company: Morufa, Benje du Toit, Sheryl-Ann, Tristan, and now Anita in Finance. Five people. Not one of them has resolved this. Instead, I have been passed around, given conflicting information, and left over R10,000 out of pocket with nothing to show for it. I was forced to issue a formal written demand under the Consumer Protection Act, referencing the CGSO and the National Consumer Commission, before getting any meaningful engagement — and even that has not resulted in resolution. This is not a supplier you can trust. They take your money, they don't deliver, and when you push back they fabricate excuses. I strongly caution any individual or business against using GiFTwrap Trading until they demonstrate they can honour basic commercial obligations.
1 reviews | Active since Feb 2024
Kaak service, ****mers
I regret using giftwrap in Lynnwood Pretoria, They will take your money and not deliver. They look professional and but they are just bunch of ****mers. I paid for my order Much 2026 and now it's May 2026, still nothing.
1 reviews | Active since Feb 2024
Kaak service, ****mers
I regret using giftwrap in Lynnwood Pretoria, They will take your money and not deliver. They look professional and but they are just bunch of ****mers. I paid for my order Much 2026 and now it's May 2026, still nothing.
1 reviews | Active since Feb 2026
**** ALERT — GIFTWRAP / JUST BRAND, PRETORIA
I am writing this review as a last resort after being ****** of R2,320.13 since November 2025. Yes — ******. They took my money, delivered nothing, and have been stonewalling me for over FOUR MONTHS. Here is exactly what happened: ✅ 27 November 2025 — I accepted and paid Quote TND21681 IN FULL. Same day. R2,320.13. No outstanding balance. No conditions. ❌ They then tried to charge me EXTRA fees that were NEVER on the quote I signed. A quote is a legally binding contract under the Consumer Protection Act. They fabricated a clause after the fact. ❌ Their staff member Thandi responded dismissively, told me to WhatsApp "the director" — completely unprofessional for a formal written complaint. ❌ The so-called DIRECTOR was RUDE, arrogant, and showed zero accountability. He runs a company that takes people's money and hides. ❌ Another staff member, Sheryl-ann, admitted a key employee had left — meaning they lost the history of my order and expected ME to suffer for THEIR internal failures. ❌ I submitted my full bank proof of payment. Multiple times. Still nothing. ❌ No product. No refund. No apology. Complete silence. This is now April 2026. That is FOUR MONTHS AND COUNTING. This is not a billing dispute. This is not a misunderstanding. This is a company that takes your deposit, delivers nothing, ignores your emails, and bets that you'll give up. I have every email. I have the signed quote. I have bank proof of payment. I have dates, names, and a paper trail. My next steps are already in motion: 🔴 National Consumer Commission — formal complaint filed 🔴 Small Claims Court — summons being prepared 🔴 Social media — every platform, every review site To GiftWrap and their director reading this: you have my name, my email, and my number. You've had them since November. You chose silence. Now the public will know exactly who you are and how you operate. Do NOT give this company your money.
1 reviews | Active since Feb 2026
**** ALERT — GIFTWRAP / JUST BRAND, PRETORIA
I am writing this review as a last resort after being ****** of R2,320.13 since November 2025. Yes — ******. They took my money, delivered nothing, and have been stonewalling me for over FOUR MONTHS. Here is exactly what happened: ✅ 27 November 2025 — I accepted and paid Quote TND21681 IN FULL. Same day. R2,320.13. No outstanding balance. No conditions. ❌ They then tried to charge me EXTRA fees that were NEVER on the quote I signed. A quote is a legally binding contract under the Consumer Protection Act. They fabricated a clause after the fact. ❌ Their staff member Thandi responded dismissively, told me to WhatsApp "the director" — completely unprofessional for a formal written complaint. ❌ The so-called DIRECTOR was RUDE, arrogant, and showed zero accountability. He runs a company that takes people's money and hides. ❌ Another staff member, Sheryl-ann, admitted a key employee had left — meaning they lost the history of my order and expected ME to suffer for THEIR internal failures. ❌ I submitted my full bank proof of payment. Multiple times. Still nothing. ❌ No product. No refund. No apology. Complete silence. This is now April 2026. That is FOUR MONTHS AND COUNTING. This is not a billing dispute. This is not a misunderstanding. This is a company that takes your deposit, delivers nothing, ignores your emails, and bets that you'll give up. I have every email. I have the signed quote. I have bank proof of payment. I have dates, names, and a paper trail. My next steps are already in motion: 🔴 National Consumer Commission — formal complaint filed 🔴 Small Claims Court — summons being prepared 🔴 Social media — every platform, every review site To GiftWrap and their director reading this: you have my name, my email, and my number. You've had them since November. You chose silence. Now the public will know exactly who you are and how you operate. Do NOT give this company your money.
1 reviews | Active since Nov 2023
Gift wrap trading - what a joke
ABSOLUTELY THE WORST SERVICE THAT I HAVE EVER EXPERIENCED IN MY LIFE!!!!!!! We struggled 3 days to get a quotation on shirts, where the company got the sizes wrong, we waited another two days for their sizing charts, paid for an express delivery that was supposed to be delivered in 48 hours, 6 days later, we were told that the sales lady didn't notice that we requested an express delivery, which by the way, was what we were quoted on and paid for, the shirts were delivered at 22:17 at night, whereafter a shirt was missing and one of the shirts' logo hadn't printed properly, two logos on two other shirts has partially come off after the first wash and they have the audacity to yell at me because I DARE say that this is a service issue. Sheryl-Ann, the salesgirl who helped me, never returns your phone calls when you have an issue and Mr. du Toit, their so-called manager, yelled at me during the total conversation, after I calmed down, and asked him if I can please have an opportunity to speak and explain what my issue is. Not once, did he give me an opportunity to even end my sentence before yelling at me again!!!!!! I will advise anyone that is sound of mind, and who wants a professional and enjoy full experience, to stay clear of this excuse of a business! They know nothing of professionalism/ customer service nor apparently what they are doing as their products are of poor quality.
1 reviews | Active since Nov 2023
Gift wrap trading - what a joke
ABSOLUTELY THE WORST SERVICE THAT I HAVE EVER EXPERIENCED IN MY LIFE!!!!!!! We struggled 3 days to get a quotation on shirts, where the company got the sizes wrong, we waited another two days for their sizing charts, paid for an express delivery that was supposed to be delivered in 48 hours, 6 days later, we were told that the sales lady didn't notice that we requested an express delivery, which by the way, was what we were quoted on and paid for, the shirts were delivered at 22:17 at night, whereafter a shirt was missing and one of the shirts' logo hadn't printed properly, two logos on two other shirts has partially come off after the first wash and they have the audacity to yell at me because I DARE say that this is a service issue. Sheryl-Ann, the salesgirl who helped me, never returns your phone calls when you have an issue and Mr. du Toit, their so-called manager, yelled at me during the total conversation, after I calmed down, and asked him if I can please have an opportunity to speak and explain what my issue is. Not once, did he give me an opportunity to even end my sentence before yelling at me again!!!!!! I will advise anyone that is sound of mind, and who wants a professional and enjoy full experience, to stay clear of this excuse of a business! They know nothing of professionalism/ customer service nor apparently what they are doing as their products are of poor quality.