TERRIBLE AND UNPROFESSIONAL CUSTOMER SERVICE FROM GIFTWRAP.

The experience I had with this so-called Giftwrap company is terrible. I placed an order with them about 2 months ago, and the account manager who was assigned to assist me was a lady by the name of Sheryl-Ann. Trust me, this lady is so unprofessional when it comes to the corporate gifts space; she took longer than I expected to produce the samples. At Giftwrap, the whole staff knows nothing about customer service. Sheryl-Ann is very weak when it comes to customer communication; she cares more about payment than the client. Once that part is done, forget about her updating you about your order, insetaed you will keep on calling, and she won't be answering your calls. Instead, their receptionist will lie to you that Sheryl-Ann is in a meeting the whole day. Benjamin Du Toit, the director of Giftwrap, wow, what a terrible director of the company. Because I wasn't getting answers or responses from them, I had someone else call to try to get answers. I was so frustrated that I had to get other people involved to get answers. Even when she called, they would avoid the phone calls, and if they did answer, then they would give vague answers and feedback. It was a very stressful and unpleasant experience. They knew the deadlines but still did not deliver while knowing the deadlines. I do not recommend this company to anyone. They are very unprofessional, and they are inefficient. If you are relying on them to deliver something, then it can make you or your business look very bad. It was a really unpleasant and unacceptable experience.