Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Frogfoot Fibre presents a sharply divided experience. Individual support agents earn genuine praise under Customer Service & Support Quality (3.5), with named consultants resolving faults quickly. The dominant pattern, however, is prolonged outages, stalled activations and silence between updates. Customers who work from home describe weeks without a usable line, tickets closed without testing, and billing that continues while the service does not.
Top Strengths:
- •Customer Service & Support Quality: Named agents including Mlondi, Kyleen Pillay, Kiyal Maharaj, Basetsana and Verina Adonis are repeatedly singled out for patience, professionalism and same call resolution, sometimes stepping in where the customer's own ISP has failed entirely.
Replied to 94% of negative reviews
Reply time on negative reviews: 8h 46m
TrustIndex
4.8
Ranking
#17
in Fibre & Broadband
Reply Time
6h 52m
NPS Score
-25
Recommended: Unlikely
Replied to 94% of negative reviews
Reply time on negative reviews: 8h 46m
Nov '25 - Oct '26
Frequently Asked Questions About Frogfoot Fibre
What do customers say about Frogfoot Fibre?
Based on recent customer reviews, Frogfoot Fibre presents a sharply divided experience. Individual support agents earn genuine praise under Customer Service & Support Quality (3.5), with named consultants resolving faults quickly. The dominant pattern, however, is prolonged outages, stalled activations and silence between updates. Customers who work from home describe weeks without a usable line, tickets closed without testing, and billing that continues while the service does not.
What is Frogfoot Fibre's biggest strength?
Frogfoot Fibre's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named agents including Mlondi, Kyleen Pillay, Kiyal Maharaj, Basetsana and Verina Adonis are repeatedly singled out for patience, professionalism and same call resolution, sometimes stepping in where the customer's own ISP has failed entirely.
What are the most common complaints about Frogfoot Fibre?
The most common complaint about Frogfoot Fibre, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. A recurring theme is multi day and multi week outages with no proactive notification, speeds well below advertised packages, and worsening stability for customers migrated from Mitsol, Surf4Life and Webafrica networks.
How does Frogfoot Fibre compare to other Fibre & Broadband companies?
Frogfoot Fibre scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (3.5); their weakest is Installation & Setup (0.8). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Frogfoot Fibre trustworthy?
Frogfoot Fibre has a TrustIndex of 4.8 out of 10 on Hellopeter, based on 306 reviews in the last 12 months. They reply to 94% of negative reviews, typically within 8 hours 46 min. Hellopeter has tracked Frogfoot Fibre across 1,862 total reviews. How is the TrustIndex calculated? →
Recent reviews (306)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Good customer service , exceptional connectivity , cheap and convenient
Good customer service , exceptional connectivity , cheap and convenient
1 reviews | Active since Oct 2026
Good customer service , exceptional connectivity , cheap and convenient
Good customer service , exceptional connectivity , cheap and convenient
1 reviews | Active since Oct 2026
From my opinion I believe FrogFoot is one of the best Fibre I've ever come across with
From my opinion I believe FrogFoot is one of the best Fibre I've ever come across with.Their service is excellent,so far ever I have no complaints at all,their fibre is powerful and doesn't buffer.I'm excited that I will be able to do my things online without worrying about a data that will be finishing.Same as their agents too,they're very polite.
1 reviews | Active since Oct 2026
From my opinion I believe FrogFoot is one of the best Fibre I've ever come across with
From my opinion I believe FrogFoot is one of the best Fibre I've ever come across with.Their service is excellent,so far ever I have no complaints at all,their fibre is powerful and doesn't buffer.I'm excited that I will be able to do my things online without worrying about a data that will be finishing.Same as their agents too,they're very polite.
1 reviews | Active since Oct 2026
Extremely frustrating
I contacted frogfoot to install in Sept. I had told the agent the ont lookz like an openserve ont n they disregarded what i said. Beside the wait for installation the guyz that came and supposedly installed did not bring the fibre from the FDP to the house. Someone else came n said that they made the the fibre live the techs need to come and pull the fibre to the house. The techz came n said that I must get permission from the landlord to trench the paving and that the trenching will be incurred by myself. The the first agent said they can only use a c line which is openserve, which i had mentioned from the get go. I delayed payment as there were so many different problems and they said it will take 7 dayz to activate the line. I spoke to an agent n I was told that they are submitting the order to octotel but again the active fibre is openserve. The agents you talk to are either alwayz escalating, handing over or they confused, there were no 2 agents that i spoke to on whatsapp or over the phone that had the same story. Again they came n checked the house n the tech said he activated the line the router needz to be configured n to call in. The salesman also mentioned just to call the centre n they would assist. When i called in they told me its not active yet. The amount of time wasted on handoverz n different techz troubleshooting is ridiculous with all the different techz saying different thingz. We were told again now itz been escalated to the cable dept they say the install was unsuccessful n it may take 7 dayz for the cable guyz. Extremely frustrating n time consuming.
1 reviews | Active since Oct 2026
Extremely frustrating
I contacted frogfoot to install in Sept. I had told the agent the ont lookz like an openserve ont n they disregarded what i said. Beside the wait for installation the guyz that came and supposedly installed did not bring the fibre from the FDP to the house. Someone else came n said that they made the the fibre live the techs need to come and pull the fibre to the house. The techz came n said that I must get permission from the landlord to trench the paving and that the trenching will be incurred by myself. The the first agent said they can only use a c line which is openserve, which i had mentioned from the get go. I delayed payment as there were so many different problems and they said it will take 7 dayz to activate the line. I spoke to an agent n I was told that they are submitting the order to octotel but again the active fibre is openserve. The agents you talk to are either alwayz escalating, handing over or they confused, there were no 2 agents that i spoke to on whatsapp or over the phone that had the same story. Again they came n checked the house n the tech said he activated the line the router needz to be configured n to call in. The salesman also mentioned just to call the centre n they would assist. When i called in they told me its not active yet. The amount of time wasted on handoverz n different techz troubleshooting is ridiculous with all the different techz saying different thingz. We were told again now itz been escalated to the cable dept they say the install was unsuccessful n it may take 7 dayz for the cable guyz. Extremely frustrating n time consuming.
1 reviews | Active since Jul 2011
Upgrade line speed 6 days later ...Not done and now service is down!
I requested for my line speed to be updated last week, I got an email to say it was complete and I was still getting the same speeds. My service provider Home Connect reached out to resolve and there was no feedback until today... 6 days later. I got a call to say that the speeds was updated. Guess what! Now my line is down. I was more than forgiving with the service I recieved but seems like Frog Foot needs to up there game the service and the delivery is just becoming poor. Please HELP resolve my connection! I cannot wait another 6 days for assistance, in this day an age 24 hours doesn't work , we have jobs to do and cannot sit around waiting for updates and no updates. Here is the request : (***)
1 reviews | Active since Jul 2011
Upgrade line speed 6 days later ...Not done and now service is down!
I requested for my line speed to be updated last week, I got an email to say it was complete and I was still getting the same speeds. My service provider Home Connect reached out to resolve and there was no feedback until today... 6 days later. I got a call to say that the speeds was updated. Guess what! Now my line is down. I was more than forgiving with the service I recieved but seems like Frog Foot needs to up there game the service and the delivery is just becoming poor. Please HELP resolve my connection! I cannot wait another 6 days for assistance, in this day an age 24 hours doesn't work , we have jobs to do and cannot sit around waiting for updates and no updates. Here is the request : (***)
1 reviews | Active since Oct 2026
I had an excellent telephonic conversation with one of the Agents and was able to sort out my pro...
I had an excellent telephonic conversation with one of the Agents and was able to sort out my problem.
1 reviews | Active since Oct 2026
I had an excellent telephonic conversation with one of the Agents and was able to sort out my pro...
I had an excellent telephonic conversation with one of the Agents and was able to sort out my problem.
1 reviews | Active since Mar 2022
I would like to single out Frogfoot employee, Ms Vyasti Sing for excellent service and efficiency...
I would like to single out Frogfoot employee, Ms Vyasti Sing for excellent service and efficiency she has displayed in resolving my problem with Frogfoot today. This problem dates back from 21 September 2026. She is indeed a great asset for Frogfoot. I wish other Frogfoot employees can learn from her.
1 reviews | Active since Mar 2022
I would like to single out Frogfoot employee, Ms Vyasti Sing for excellent service and efficiency...
I would like to single out Frogfoot employee, Ms Vyasti Sing for excellent service and efficiency she has displayed in resolving my problem with Frogfoot today. This problem dates back from 21 September 2026. She is indeed a great asset for Frogfoot. I wish other Frogfoot employees can learn from her.
1 reviews | Active since Oct 2026
Hi, I am Nanga a customer who just joined today and received I call from one of your agents name
Hi, I am Nanga a customer who just joined today and received I call from one of your agents name Kendra, who was very kind and helpful. She was very polite each sentence ended with a "Thank you" which is very nice. I don't really know how am I supposed to rate but I'd rate it a ⭐⭐⭐⭐⭐ and more if possible.
1 reviews | Active since Oct 2026
Hi, I am Nanga a customer who just joined today and received I call from one of your agents name
Hi, I am Nanga a customer who just joined today and received I call from one of your agents name Kendra, who was very kind and helpful. She was very polite each sentence ended with a "Thank you" which is very nice. I don't really know how am I supposed to rate but I'd rate it a ⭐⭐⭐⭐⭐ and more if possible.