Upgrade line speed 6 days later ...Not done and now service is down!

I requested for my line speed to be updated last week, I got an email to say it was complete and I was still getting the same speeds. My service provider Home Connect reached out to resolve and there was no feedback until today... 6 days later.

I got a call to say that the speeds was updated. Guess what! Now my line is down. I was more than forgiving with the service I recieved but seems like Frog Foot needs to up there game the service and the delivery is just becoming poor.

Please HELP resolve my connection! I cannot wait another 6 days for assistance, in this day an age 24 hours doesn't work , we have jobs to do and cannot sit around waiting for updates and no updates.

Here is the request : (***)