Extremely frustrating

I contacted frogfoot to install in Sept. I had told the agent the ont lookz like an openserve ont n they disregarded what i said. Beside the wait for installation the guyz that came and supposedly installed did not bring the fibre from the FDP to the house. Someone else came n said that they made the the fibre live the techs need to come and pull the fibre to the house. The techz came n said that I must get permission from the landlord to trench the paving and that the trenching will be incurred by myself. The the first agent said they can only use a c line which is openserve, which i had mentioned from the get go. I delayed payment as there were so many different problems and they said it will take 7 dayz to activate the line. I spoke to an agent n I was told that they are submitting the order to octotel but again the active fibre is openserve. The agents you talk to are either alwayz escalating, handing over or they confused, there were no 2 agents that i spoke to on whatsapp or over the phone that had the same story. Again they came n checked the house n the tech said he activated the line the router needz to be configured n to call in. The salesman also mentioned just to call the centre n they would assist. When i called in they told me its not active yet. The amount of time wasted on handoverz n different techz troubleshooting is ridiculous with all the different techz saying different thingz. We were told again now itz been escalated to the cable dept they say the install was unsuccessful n it may take 7 dayz for the cable guyz. Extremely frustrating n time consuming.