Based on recent customer reviews, Finbond Mutual Bank is drawing heavy criticism across its branch network, with Roodepoort, Bellville, Adderley Street and Verulam named repeatedly. Customers describe pre-approved loan offers declined after documents are submitted, double or unauthorised debit orders, and long waits for promised refunds. Several report that settled accounts still reflect as unpaid on their credit records, while head office and the complaints department redirect callers without resolving anything. Consultants are often called rude or unprofessional, though one Mitchells Plain client praised Keziah for attentive, going-the-extra-mile service.
TrustIndex
1.8
NPS Score
-86
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Finbond Mutual Bank
What do customers say about Finbond Mutual Bank?
Based on recent customer reviews, Finbond Mutual Bank is drawing heavy criticism across its branch network, with Roodepoort, Bellville, Adderley Street and Verulam named repeatedly. Customers describe pre-approved loan offers declined after documents are submitted, double or unauthorised debit orders, and long waits for promised refunds. Several report that settled accounts still reflect as unpaid on their credit records, while head office and the complaints department redirect callers without resolving anything. Consultants are often called rude or unprofessional, though one Mitchells Plain client praised Keziah for attentive, going-the-extra-mile service.
Is Finbond Mutual Bank trustworthy?
Finbond Mutual Bank has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. Hellopeter has tracked Finbond Mutual Bank across 174 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2011
No Response
I app****, but to date they have not responded. They have not responded to my ***.
1 reviews | Active since Apr 2011
No Response
I app****, but to date they have not responded. They have not responded to my ***.
1 reviews | Active since May 2024
Bad unprofessional service
I app**** for a loan with Finbond and received a pre-approved offer. I contacted Finbond to ask why I specifically had to go into a branch. I wanted to know whether I could simply send the required documents via email and, if I was 100% approved, then go into a branch to complete the process. I had previously been the victim of an armed *******, during which, among other things, my cellphone was ******. From the very beginning, I also informed the consultant telephonically that I was aware that there was an MTN account registered in my name. This was the very MTN cellphone that had been ******. At the time, I opened a police case and provided MTN with the police statement, requesting that the contract be terminated. The police statement was also emailed to MTN. Despite this, the account was still listed as “bad debt” and remains against my name. What makes the situation even worse is that I had also taken out insurance with MTN when I entered into the contract. This is where my problem comes in. I nevertheless decided to go to Finbond to apply for the loan. During my initial telephone conversation, the lady I spoke to told me that the loan would definitely be approved, although the amount and repayment period might differ. However, I was unfortunately required to visit one of their branches. I therefore went to the Finbond branch in Bellville. Sisanta assisted me, but I found her extremely rude and unhelpful. Her manager, Annett, was even worse. The entire experience was extremely unpleasant. I am honestly not as upset about the fact that the loan was ultimately not approved. What really concerns me is the way customers are treated at their branches, as well as the way I was treated when dealing with their complaints department. I spoke to two people there, one of whom was a lady named Vanessa. It is no wonder that Finbond receives such poor ratings on HelloPeter, with a one-star rating. Perhaps Finbond needs to start teaching their staff something as basic as humanity, empathy and respect for customers. Unfortunately, I cannot give less than one star when submitting this review. If I could, I would give them minus 100 stars. The service I received, both telephonically and at the branch, was extremely unprofessional. I was also made to feel humiliated at the branch. This was not about simply being disappointed because my loan was declined. It was about the complete lack of professionalism, empathy and respect shown towards me as a customer. No customer should be made to feel humiliated simply because they are asking for assistance.
1 reviews | Active since May 2024
Bad unprofessional service
I app**** for a loan with Finbond and received a pre-approved offer. I contacted Finbond to ask why I specifically had to go into a branch. I wanted to know whether I could simply send the required documents via email and, if I was 100% approved, then go into a branch to complete the process. I had previously been the victim of an armed *******, during which, among other things, my cellphone was ******. From the very beginning, I also informed the consultant telephonically that I was aware that there was an MTN account registered in my name. This was the very MTN cellphone that had been ******. At the time, I opened a police case and provided MTN with the police statement, requesting that the contract be terminated. The police statement was also emailed to MTN. Despite this, the account was still listed as “bad debt” and remains against my name. What makes the situation even worse is that I had also taken out insurance with MTN when I entered into the contract. This is where my problem comes in. I nevertheless decided to go to Finbond to apply for the loan. During my initial telephone conversation, the lady I spoke to told me that the loan would definitely be approved, although the amount and repayment period might differ. However, I was unfortunately required to visit one of their branches. I therefore went to the Finbond branch in Bellville. Sisanta assisted me, but I found her extremely rude and unhelpful. Her manager, Annett, was even worse. The entire experience was extremely unpleasant. I am honestly not as upset about the fact that the loan was ultimately not approved. What really concerns me is the way customers are treated at their branches, as well as the way I was treated when dealing with their complaints department. I spoke to two people there, one of whom was a lady named Vanessa. It is no wonder that Finbond receives such poor ratings on HelloPeter, with a one-star rating. Perhaps Finbond needs to start teaching their staff something as basic as humanity, empathy and respect for customers. Unfortunately, I cannot give less than one star when submitting this review. If I could, I would give them minus 100 stars. The service I received, both telephonically and at the branch, was extremely unprofessional. I was also made to feel humiliated at the branch. This was not about simply being disappointed because my loan was declined. It was about the complete lack of professionalism, empathy and respect shown towards me as a customer. No customer should be made to feel humiliated simply because they are asking for assistance.
1 reviews | Active since Aug 2026
Finbond mutual bank reckless credit collection deducted 3 different installments all at once, today 5 Aug 2026 This was not our agreement now I'm left with nothing R815
Finbond mutual bank reckless credit collection deducted 3 different installments all at once, today 5 Aug 2026 This was not our agreement now I'm left with nothing R815. 76 x2 R1126. 36 R757.38
1 reviews | Active since Aug 2026
Finbond mutual bank reckless credit collection deducted 3 different installments all at once, today 5 Aug 2026 This was not our agreement now I'm left with nothing R815
Finbond mutual bank reckless credit collection deducted 3 different installments all at once, today 5 Aug 2026 This was not our agreement now I'm left with nothing R815. 76 x2 R1126. 36 R757.38
1 reviews | Active since Nov 2012
No assistance at all
Worst experience ever. App**** for a loan and was pre approved, subject to sending in required documents. After submitting it, they declined me. Surely a loan pre approval with conditions should be approved when completing and sending the needed docs. Submitted exact docs, but still declined. That is false advertising. I contacted the complaints department and also got no response. Bad, very bad.
1 reviews | Active since Nov 2012
No assistance at all
Worst experience ever. App**** for a loan and was pre approved, subject to sending in required documents. After submitting it, they declined me. Surely a loan pre approval with conditions should be approved when completing and sending the needed docs. Submitted exact docs, but still declined. That is false advertising. I contacted the complaints department and also got no response. Bad, very bad.
1 reviews | Active since Feb 2021
Bad service from African unity insurance AUL CLAIM | AUTicketNo: 247400##
I had take a loan with Finbond which I had taken their credit life insurance, paid my loan well while I was still in hospital no skipped payments, while i had financial strain, went to the branch in tembisa plaza and claimed, got the requested by the claim consultant claurisha Jausen, and I give her the letters and bank statement but still delayed until she comes back letter looking for accident reports, this company makes us join this insurance but when they have to pay , they don’t
1 reviews | Active since Feb 2021
Bad service from African unity insurance AUL CLAIM | AUTicketNo: 247400##
I had take a loan with Finbond which I had taken their credit life insurance, paid my loan well while I was still in hospital no skipped payments, while i had financial strain, went to the branch in tembisa plaza and claimed, got the requested by the claim consultant claurisha Jausen, and I give her the letters and bank statement but still delayed until she comes back letter looking for accident reports, this company makes us join this insurance but when they have to pay , they don’t
1 reviews | Active since Jan 2021
Refund not paid
Good day, My name is Siphokazi, I had took a loan at Finbond Mutual Loan (Adderley street Cape Town) and this has been paid up. Finbond therefore deducted payment even after this was paid up. Finbond called and asked me to come and fill in the refund form. This was then completed on the 19th of June and i was advised that the refund amount will be in my account within 48hours. I called the branch and i was told the lady at the head office has been off hence this has been processed. My question is, when this certain individual is not at work- no refund gets processed and why didnt the branch notify me? I need my refund asap!
1 reviews | Active since Jan 2021
Refund not paid
Good day, My name is Siphokazi, I had took a loan at Finbond Mutual Loan (Adderley street Cape Town) and this has been paid up. Finbond therefore deducted payment even after this was paid up. Finbond called and asked me to come and fill in the refund form. This was then completed on the 19th of June and i was advised that the refund amount will be in my account within 48hours. I called the branch and i was told the lady at the head office has been off hence this has been processed. My question is, when this certain individual is not at work- no refund gets processed and why didnt the branch notify me? I need my refund asap!