Bad service from African unity insurance AUL CLAIM | AUTicketNo: 247400##

I had take a loan with Finbond which I had taken their credit life insurance, paid my loan well while I was still in hospital no skipped payments, while i had financial strain, went to the branch in tembisa plaza and claimed, got the requested by the claim consultant claurisha Jausen, and I give her the letters and bank statement but still delayed until she comes back letter looking for accident reports, this company makes us join this insurance but when they have to pay , they don’t