Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Farber Coachworks is a collision repair group where the majority of customers describe outstanding panel and paint work delivered by warm, named staff. A recurring theme is daily WhatsApp progress updates that customers genuinely value. However, a persistent minority describe unanswered phones, drifting completion dates, parts back orders and snags discovered after collection that require repeat visits to resolve.
Top Strengths:
- •Staff Professionalism & Conduct: Customers repeatedly name individuals such as Waykita, Paul, Priscilla, Ilana, Tarryn and Charlene as exceptional. Staff Professionalism & Conduct (4.0) benefits from reception teams described as friendly, patient and treating people as individuals rather than claim numbers.
Replied to 85% of negative reviews
Reply time on negative reviews: 35h 41m
TrustIndex
6.7
Ranking
#16
in Repairs & Service
Reply Time
32h 21m
NPS Score
-10
Recommended: Unlikely
Replied to 85% of negative reviews
Reply time on negative reviews: 35h 41m
Nov '25 - Oct '26
Frequently Asked Questions About Farber Coachworks
What do customers say about Farber Coachworks?
Based on recent customer reviews, Farber Coachworks is a collision repair group where the majority of customers describe outstanding panel and paint work delivered by warm, named staff. A recurring theme is daily WhatsApp progress updates that customers genuinely value. However, a persistent minority describe unanswered phones, drifting completion dates, parts back orders and snags discovered after collection that require repeat visits to resolve.
What is Farber Coachworks's biggest strength?
Farber Coachworks's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers repeatedly name individuals such as Waykita, Paul, Priscilla, Ilana, Tarryn and Charlene as exceptional. Staff Professionalism & Conduct (4.0) benefits from reception teams described as friendly, patient and treating people as individuals rather than claim numbers.
What are the most common complaints about Farber Coachworks?
The most common complaint about Farber Coachworks, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (3.3) splits sharply. Many describe cars looking brand new with perfect colour matching, yet others report paint flaking days later, overspray on bonnets and windscreens, new damage caused in the workshop and faults appearing after repair.
How does Farber Coachworks compare to other Repairs & Service companies?
Farber Coachworks scores 3.5 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Repair Quality (3.8); their weakest is Turnaround Time (3.2). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is Farber Coachworks trustworthy?
Farber Coachworks has a TrustIndex of 6.7 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. They reply to 85% of negative reviews, typically within 35 hours 41 min. Hellopeter has tracked Farber Coachworks across 464 total reviews. How is the TrustIndex calculated? →
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2016
Outsanding experience
Outstanding communication and all round experience at Faber Lansdowne. The staff are wonderful and the workmanship is excellent. Don't hesitate to take your vehicle to this 10 star repair outfit.
1 reviews | Active since Oct 2026
Just received my Ford transit back from Faber Coachworks Strand
Just received my Ford transit back from Faber Coachworks Strand. Great friendly people. The ladies kept me updated and the workshop manager was always there to assist. Thank you all for the great service.
1 reviews | Active since Oct 2026
Just received my Ford transit back from Faber Coachworks Strand
Just received my Ford transit back from Faber Coachworks Strand. Great friendly people. The ladies kept me updated and the workshop manager was always there to assist. Thank you all for the great service.
1 reviews | Active since Sept 2022
Theie work is brilliant and truly exceeded my expectations
Theie work is brilliant and truly exceeded my expectations. The team was professional, friendly, efficient, and kept me informed throughout the repair process. The paint match and bodywork is flawless. My car looks brand new. This is the best place to repair your car body. Thanks Mr Kaveesh Kassie!
1 reviews | Active since Sept 2022
Theie work is brilliant and truly exceeded my expectations
Theie work is brilliant and truly exceeded my expectations. The team was professional, friendly, efficient, and kept me informed throughout the repair process. The paint match and bodywork is flawless. My car looks brand new. This is the best place to repair your car body. Thanks Mr Kaveesh Kassie!
1 reviews | Active since Oct 2026
Very professional and very satisfied with the work they did on my car
Very professional and very satisfied with the work they did on my car
1 reviews | Active since Oct 2026
Very professional and very satisfied with the work they did on my car
Very professional and very satisfied with the work they did on my car
1 reviews | Active since Jul 2012
Dont use this business even if your insurer sends you to them
I would just like to update on this shady vehicle repair business. I've written a review on them before about their terrible repair on my vehicle. Their non exixtent quality control and their blatant lies from their manager and staff. They give a generic reply here on Hello Peter, that they will escalate the issue and be in touch to resolve. When the truth is they never contact you to resolve the issue, and they will in fact actively ignore you going forward.
1 reviews | Active since Jul 2012
Dont use this business even if your insurer sends you to them
I would just like to update on this shady vehicle repair business. I've written a review on them before about their terrible repair on my vehicle. Their non exixtent quality control and their blatant lies from their manager and staff. They give a generic reply here on Hello Peter, that they will escalate the issue and be in touch to resolve. When the truth is they never contact you to resolve the issue, and they will in fact actively ignore you going forward.
1 reviews | Active since Sept 2025
I was regularly informed every step of the way and collected a beautiful shining "Brand New" vehicle
I was regularly informed every step of the way and collected a beautiful shining "Brand New" vehicle!
1 reviews | Active since Sept 2025
I was regularly informed every step of the way and collected a beautiful shining "Brand New" vehicle
I was regularly informed every step of the way and collected a beautiful shining "Brand New" vehicle!
1 reviews | Active since Nov 2013
Farber Coach Works (Montague Gardens): Shocking Technical Malpractice & Botched Safety Diagnostics on BAIC Vehicle
I am writing this to warn the public and insurance companies about the highly non-compliant workshop practices at Farber Coach Works Montague Gardens.My vehicle, a modern BAIC Beijing X55 under active factory warranty, was admitted to their facility following a front-end structural collision. As a BAIC Factory Approved Repairer, Farber is contractually obligated to follow strict OEM protocols—specifically running a clean diagnostic pre-repair scan prior to dismantling the vehicle to map out life-safety sensors, ADAS radar grids, and tracking fault histories.Not only did their workshop strip the vehicle blindly, but when challenged, their management claimed a pre-scan was "not necessary because the insurance assessor didn't ask for it."However, a digital audit of their own internal workshop files exposed a shocking level of technical incompetence. Farber had generated a "Pre-Repair Diagnostic Report" on 2026-08-24. The official printout reveals that their technician manually selected and executed the scan using a competitor brand’s software pathway: a CHERY OMODA 9 PHEV.Forcing an entirely different manufacturer's software profile onto a BAIC vehicle architecture flooded the vehicle's CAN bus system with artificial communication errors (U-codes), permanently *******ing the accident data baseline required by my insurer (Discovery Insure). When caught in this blunder, instead of rectifying the issue using proper localized BAIC interfaces, Farber chose to walk away from the job, telling my insurer they would no longer work on the car because I was "not comfortable" with them.They actively attempted to shift the blame to me for "delaying the claim," when the delay was entirely caused by their own workshop malpractice and lack of basic diagnostic understanding. If you own a modern, sensor-heavy vehicle, be extremely careful. Farber Coach Works prioritizes speed to teardown over vehicle safety engineering and manufacturer warranty compliance.
1 reviews | Active since Nov 2013
Farber Coach Works (Montague Gardens): Shocking Technical Malpractice & Botched Safety Diagnostics on BAIC Vehicle
I am writing this to warn the public and insurance companies about the highly non-compliant workshop practices at Farber Coach Works Montague Gardens.My vehicle, a modern BAIC Beijing X55 under active factory warranty, was admitted to their facility following a front-end structural collision. As a BAIC Factory Approved Repairer, Farber is contractually obligated to follow strict OEM protocols—specifically running a clean diagnostic pre-repair scan prior to dismantling the vehicle to map out life-safety sensors, ADAS radar grids, and tracking fault histories.Not only did their workshop strip the vehicle blindly, but when challenged, their management claimed a pre-scan was "not necessary because the insurance assessor didn't ask for it."However, a digital audit of their own internal workshop files exposed a shocking level of technical incompetence. Farber had generated a "Pre-Repair Diagnostic Report" on 2026-08-24. The official printout reveals that their technician manually selected and executed the scan using a competitor brand’s software pathway: a CHERY OMODA 9 PHEV.Forcing an entirely different manufacturer's software profile onto a BAIC vehicle architecture flooded the vehicle's CAN bus system with artificial communication errors (U-codes), permanently *******ing the accident data baseline required by my insurer (Discovery Insure). When caught in this blunder, instead of rectifying the issue using proper localized BAIC interfaces, Farber chose to walk away from the job, telling my insurer they would no longer work on the car because I was "not comfortable" with them.They actively attempted to shift the blame to me for "delaying the claim," when the delay was entirely caused by their own workshop malpractice and lack of basic diagnostic understanding. If you own a modern, sensor-heavy vehicle, be extremely careful. Farber Coach Works prioritizes speed to teardown over vehicle safety engineering and manufacturer warranty compliance.