Scores reflect the Overall AI Score for each category
Based on recent customer reviews, EZ-Wheels is described as a rent-to-buy vehicle provider that consistently turns difficult finance situations into successful car collections. Customers repeatedly name consultants such as Phillip, Zanele, Lihle, Kabelo, Sylvia and Samkeliso, praising patient guidance, clearly explained contracts and quick turnaround from application to handover. A recurring theme is warmth from reception through to management, with flexibility around payments.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual consultants as patient, honest and knowledgeable, from reception to the directors. A recurring theme is staff assisting after hours or on weekends, explaining every step without pressure and treating first-time buyers with genuine care.
TrustIndex
8.9
Ranking
#3
in Car Rental
Reply Time
99h 60m
NPS Score
90
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About EZ-Wheels
What do customers say about EZ-Wheels?
Based on recent customer reviews, EZ-Wheels is described as a rent-to-buy vehicle provider that consistently turns difficult finance situations into successful car collections. Customers repeatedly name consultants such as Phillip, Zanele, Lihle, Kabelo, Sylvia and Samkeliso, praising patient guidance, clearly explained contracts and quick turnaround from application to handover. A recurring theme is warmth from reception through to management, with flexibility around payments.
What is EZ-Wheels's biggest strength?
EZ-Wheels's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name individual consultants as patient, honest and knowledgeable, from reception to the directors. A recurring theme is staff assisting after hours or on weekends, explaining every step without pressure and treating first-time buyers with genuine care.
What are the most common complaints about EZ-Wheels?
The most common complaint about EZ-Wheels, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Updates and responsiveness are generally praised, yet friction appears after the sale. One customer travelled hours by bus to collect a repaired car, others waited on panel beater quotes or had to query unexpected charges for minor damages before resolution.
How does EZ-Wheels compare to other Car Dealerships companies?
EZ-Wheels scores 4.7 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.8); their weakest is Communication (4.7). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is EZ-Wheels trustworthy?
EZ-Wheels has a TrustIndex of 8.9 out of 10 on Hellopeter, based on 72 reviews in the last 12 months. Hellopeter has tracked EZ-Wheels across 146 total reviews. How is the TrustIndex calculated? →
Recent reviews (72)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
They are welcoming f...
They are welcoming from receptionist , Phillip and Lihle were very kind to me , the lady who did test drive with me also she was taking her time , Phillip took his time for us to go through contract, they are welcoming and big ups
1 reviews | Active since Nov 2024
They are welcoming f...
They are welcoming from receptionist , Phillip and Lihle were very kind to me , the lady who did test drive with me also she was taking her time , Phillip took his time for us to go through contract, they are welcoming and big ups
1 reviews | Active since Jan 2022
Excellent Service from Mmabatho
I would like to give a special thank you to Mmabatho from EZ Wheelz for the excellent service she provided while my car was in for repairs. From the beginning, Mmabatho was professional, helpful, friendly and kept me informed throughout the process. She really made the experience much easier and her customer service was exceptional. Unfortunately, it was not possible to arrange for my car to be returned to me once the repairs were completed. As a result, I had to travel by bus for approximately four hours and take a day's leave from work to collect it. While this was inconvenient, I want to make it clear that I do not blame Mmabatho for this, as I understand that the situation was beyond her control. Despite this inconvenience, I truly appreciate the effort, assistance and excellent service Mmabatho provided. She is definitely an asset to EZ Wheelz, and her professionalism and willingness to assist did not go unnoticed. Thank you, Mmabatho, for going above and beyond!
1 reviews | Active since Jan 2022
Excellent Service from Mmabatho
I would like to give a special thank you to Mmabatho from EZ Wheelz for the excellent service she provided while my car was in for repairs. From the beginning, Mmabatho was professional, helpful, friendly and kept me informed throughout the process. She really made the experience much easier and her customer service was exceptional. Unfortunately, it was not possible to arrange for my car to be returned to me once the repairs were completed. As a result, I had to travel by bus for approximately four hours and take a day's leave from work to collect it. While this was inconvenient, I want to make it clear that I do not blame Mmabatho for this, as I understand that the situation was beyond her control. Despite this inconvenience, I truly appreciate the effort, assistance and excellent service Mmabatho provided. She is definitely an asset to EZ Wheelz, and her professionalism and willingness to assist did not go unnoticed. Thank you, Mmabatho, for going above and beyond!
1 reviews | Active since Feb 2024
Very Good Dealership with Professional and Transparency towards the customers
Very Good Dealership with Professional and Transparency towards the customers. They sit with the client and read the contract so that if there is any misunderstanding of the client they will explain it clearly.
1 reviews | Active since Feb 2024
Very Good Dealership with Professional and Transparency towards the customers
Very Good Dealership with Professional and Transparency towards the customers. They sit with the client and read the contract so that if there is any misunderstanding of the client they will explain it clearly.
1 reviews | Active since Aug 2026
From day one, when we call the office in Jetpark, we were allocated Lihle, and she has been a star, she made we are well informed how the company works and everything which was expected from us
From day one, when we call the office in Jetpark, we were allocated Lihle, and she has been a star, she made we are well informed how the company works and everything which was expected from us. She has been very professional and she made sure we are well informed regarding the whole process. Upon our arrival at the office for collection , everyone was so welcoming and professional. We are so happy. We will definitely recommend others, E-Wheels Jetpark is our new home now. Thank you E-Wheels Jetpark Team. Thank you. Thank you.
1 reviews | Active since Aug 2026
From day one, when we call the office in Jetpark, we were allocated Lihle, and she has been a star, she made we are well informed how the company works and everything which was expected from us
From day one, when we call the office in Jetpark, we were allocated Lihle, and she has been a star, she made we are well informed how the company works and everything which was expected from us. She has been very professional and she made sure we are well informed regarding the whole process. Upon our arrival at the office for collection , everyone was so welcoming and professional. We are so happy. We will definitely recommend others, E-Wheels Jetpark is our new home now. Thank you E-Wheels Jetpark Team. Thank you. Thank you.
1 reviews | Active since Aug 2026
Awesome service
Great service from the beginning till end. Thanks to Zanele
1 reviews | Active since Aug 2026
Awesome service
Great service from the beginning till end. Thanks to Zanele