Scores reflect the Overall AI Score for each category
Based on recent customer reviews, EZ-Wheels is described as a rent-to-buy vehicle provider that consistently turns difficult finance situations into successful car collections. Customers repeatedly name consultants such as Phillip, Zanele, Lihle, Kabelo, Sylvia and Samkeliso, praising patient guidance, clearly explained contracts and quick turnaround from application to handover. A recurring theme is warmth from reception through to management, with flexibility around payments.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual consultants as patient, honest and knowledgeable, from reception to the directors. A recurring theme is staff assisting after hours or on weekends, explaining every step without pressure and treating first-time buyers with genuine care.
TrustIndex
9
Ranking
#3
in Car Rental
Reply Time
103h 56m
NPS Score
88
Recommended: Very Likely
Nov '25 - Oct '26
Frequently Asked Questions About EZ-Wheels
What do customers say about EZ-Wheels?
Based on recent customer reviews, EZ-Wheels is described as a rent-to-buy vehicle provider that consistently turns difficult finance situations into successful car collections. Customers repeatedly name consultants such as Phillip, Zanele, Lihle, Kabelo, Sylvia and Samkeliso, praising patient guidance, clearly explained contracts and quick turnaround from application to handover. A recurring theme is warmth from reception through to management, with flexibility around payments.
What is EZ-Wheels's biggest strength?
EZ-Wheels's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers consistently name individual consultants as patient, honest and knowledgeable, from reception to the directors. A recurring theme is staff assisting after hours or on weekends, explaining every step without pressure and treating first-time buyers with genuine care.
What are the most common complaints about EZ-Wheels?
The most common complaint about EZ-Wheels, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Updates and responsiveness are generally praised, yet friction appears after the sale. One customer travelled hours by bus to collect a repaired car, others waited on panel beater quotes or had to query unexpected charges for minor damages before resolution.
How does EZ-Wheels compare to other Car Dealerships companies?
EZ-Wheels scores 4.7 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.8); their weakest is Communication (4.7). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is EZ-Wheels trustworthy?
EZ-Wheels has a TrustIndex of 9 out of 10 on Hellopeter, based on 68 reviews in the last 12 months. Hellopeter has tracked EZ-Wheels across 158 total reviews. How is the TrustIndex calculated? →
Recent reviews (68)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2024
From the moment you arrive at the gate until you step inside the office, the staff members are in...
From the moment you arrive at the gate until you step inside the office, the staff members are incredibly friendly, welcoming, and helpful. The customer service is truly outstanding! However, I would like to give special recognition to the lovely lady who handled my application, Zanele. My goodness, what an absolute star! 🥰👏 She was exceptionally professional, patient, kind, and helpful throughout the entire process. Zanele's service, from start to finish, was nothing short of excellent. She made the whole experience so pleasant, and her dedication to helping her clients deserves to be recognised. Thank you, Zanele, and thank you, EZ Wheels, for such an amazing experience! Keep up the excellent work. You have certainly earned my recommendation! ❤️🙌
1 reviews | Active since May 2024
From the moment you arrive at the gate until you step inside the office, the staff members are in...
From the moment you arrive at the gate until you step inside the office, the staff members are incredibly friendly, welcoming, and helpful. The customer service is truly outstanding! However, I would like to give special recognition to the lovely lady who handled my application, Zanele. My goodness, what an absolute star! 🥰👏 She was exceptionally professional, patient, kind, and helpful throughout the entire process. Zanele's service, from start to finish, was nothing short of excellent. She made the whole experience so pleasant, and her dedication to helping her clients deserves to be recognised. Thank you, Zanele, and thank you, EZ Wheels, for such an amazing experience! Keep up the excellent work. You have certainly earned my recommendation! ❤️🙌
1 reviews | Active since Oct 2026
The service was Excellent,it was a smooth process I got my car
The service was Excellent,it was a smooth process I got my car.
1 reviews | Active since Oct 2026
The service was Excellent,it was a smooth process I got my car
The service was Excellent,it was a smooth process I got my car.
1 reviews | Active since Sept 2026
Happy Client
I was in need of a car in a very short space of time and EZWHEELS came to my rescue🤗,,they erased all suspicions and doubts I had about rent to own companies,, all thanks to Samkeliso Sibisi, the service and support was professional, the guidance through the application process was of high standard✨️, and im happy with my car, brand new👌, hassle free🤞. I would recommend EZWHEELS to anyone ..Keep up the great work 🙌
1 reviews | Active since Sept 2026
Happy Client
I was in need of a car in a very short space of time and EZWHEELS came to my rescue🤗,,they erased all suspicions and doubts I had about rent to own companies,, all thanks to Samkeliso Sibisi, the service and support was professional, the guidance through the application process was of high standard✨️, and im happy with my car, brand new👌, hassle free🤞. I would recommend EZWHEELS to anyone ..Keep up the great work 🙌
1 reviews | Active since Oct 2026
THANK YOU EZWHEELZ
What a service I got from EZWHEELZ, it's amazing. I saw their advert on facebook, I called them and I was referred to Samkelo Sibisi. I was just taking chances because I've been rejected by many places and. After I sent the required documents I was approved, I couldn't believe. They didn't have the car I qualified for. Oh I didn't mention that you have a choice of choosing the car you want but if you don't qualify for it, they choose a car that will be not far from your choice that you qualify for. So the car I qualified for they didn't have it at the dealership so they ordered it for me. They were giving me updates everytime. When the car arrived they made sure that they do all the registration, fittings of tracker etc. It is a brand new car, I'm the first owner. I don't regret trying my luck, as I was. The deposit worth the try. The installments worth the everyday comfort of the car. Thanks to Samkelo, not forgetting Paul and Phillip.
1 reviews | Active since Oct 2026
THANK YOU EZWHEELZ
What a service I got from EZWHEELZ, it's amazing. I saw their advert on facebook, I called them and I was referred to Samkelo Sibisi. I was just taking chances because I've been rejected by many places and. After I sent the required documents I was approved, I couldn't believe. They didn't have the car I qualified for. Oh I didn't mention that you have a choice of choosing the car you want but if you don't qualify for it, they choose a car that will be not far from your choice that you qualify for. So the car I qualified for they didn't have it at the dealership so they ordered it for me. They were giving me updates everytime. When the car arrived they made sure that they do all the registration, fittings of tracker etc. It is a brand new car, I'm the first owner. I don't regret trying my luck, as I was. The deposit worth the try. The installments worth the everyday comfort of the car. Thanks to Samkelo, not forgetting Paul and Phillip.
1 reviews | Active since Oct 2026
I recommend Ez wheels,Samkelo Sibisi was very helpful, transparent he was really professional, re...
I recommend Ez wheels,Samkelo Sibisi was very helpful, transparent he was really professional, really made sure that I got the best deal...
1 reviews | Active since Oct 2026
I recommend Ez wheels,Samkelo Sibisi was very helpful, transparent he was really professional, re...
I recommend Ez wheels,Samkelo Sibisi was very helpful, transparent he was really professional, really made sure that I got the best deal...
1 reviews | Active since Sept 2024
I would like to give recognition to Samkeliso Sibisi from EZ Wheelz for the exceptional service r...
I would like to give recognition to Samkeliso Sibisi from EZ Wheelz for the exceptional service rendered from day one i interacted with him. He's the best sales ever
1 reviews | Active since Sept 2024
I would like to give recognition to Samkeliso Sibisi from EZ Wheelz for the exceptional service r...
I would like to give recognition to Samkeliso Sibisi from EZ Wheelz for the exceptional service rendered from day one i interacted with him. He's the best sales ever