Based on recent customer reviews, EverAfter Studios elicits sharply divided experiences. Satisfied couples consistently praise the team's calm presence, friendly professionalism, creative eye, and ability to capture authentic, emotional moments on wedding and newborn shoots, often highlighting flexibility when plans change. However, a recurring theme among dissatisfied clients centres on undisclosed outsourcing of photographers, severely delayed gallery and video delivery, inconsistent or unresponsive communication, and concerns around editing quality, missing key moments, and accountability. For some, escalation to legal or consumer protection channels became necessary to obtain their materials.
TrustIndex
2.5
NPS Score
-100
Recommended: Unlikely
Dec '25 - Oct '26
Frequently Asked Questions About EverAfter Studios
What do customers say about EverAfter Studios?
Based on recent customer reviews, EverAfter Studios elicits sharply divided experiences. Satisfied couples consistently praise the team's calm presence, friendly professionalism, creative eye, and ability to capture authentic, emotional moments on wedding and newborn shoots, often highlighting flexibility when plans change. However, a recurring theme among dissatisfied clients centres on undisclosed outsourcing of photographers, severely delayed gallery and video delivery, inconsistent or unresponsive communication, and concerns around editing quality, missing key moments, and accountability. For some, escalation to legal or consumer protection channels became necessary to obtain their materials.
Is EverAfter Studios trustworthy?
EverAfter Studios has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
EVER AFTER STUDIOS: R21,450 PAID, WEDDING MEMORIES RUINED, MONTHS OF EXCUSES, AND NO ACCOUNTABILITY
EVER AFTER STUDIOS: R21,450 PAID, WEDDING MEMORIES RUINED, MONTHS OF EXCUSES, AND NO ACCOUNTABILITY We are sharing our experience with Ever After Studios because we believe other couples deserve to know what happened to us before trusting this company with one of the most important days of their lives. We got married on 14 February 2026 and paid R21,450 for photography, videography and a wedding album. To be fair, the photographers and videographer were professional on the wedding day itself. Our complaint is about everything that followed: the missed deadlines, repeated chasing, unacceptable photographs, deleted gallery, threat regarding our wedding images and the ongoing struggle to obtain a resolution. **A CONTRACT CHANGED JUST TWO DAYS BEFORE OUR WEDDING** On 12 February, just two days before our wedding, Ever After Studios sent us a revised contract containing six additional pages and extensive changes to the original agreement. We signed it shortly before the wedding. However, the fully signed version was only returned to us on 16 February, two days after the wedding. We have copies of both contracts and the related correspondence. **MONTHS OF CHASING, DELAYS AND EMPTY PROMISES** On 15 February, we were told to expect our photographs within 2 to 4 months and our video within 4 to 6 months. We received approximately ten preview photographs. When we raised concerns about their cold, blue colour tone, these were corrected and resent. On 24 March, we were told the full gallery was being uploaded and might take several days. It did not arrive. We continued following up. On 14 April, we were told Aden and Adré were in hospital with their baby. We were sympathetic to their circumstances and gave them time. By 29 April, we were still asking whether the photographs would arrive within the promised timeframe. The response was: “We will send it to you ASAP when we are done.” On 9 June, we received another generic message about delays, still without a firm delivery date. By 25 June, the maximum four-month photography delivery period had passed, and we still had no completed gallery. We had been patient. We had followed up repeatedly. We had given them opportunities to communicate and resolve the situation. Yet we were still left chasing a company we had already paid in full. **FORMAL LETTERS OF DEMAND AND ESCALATION TO THE CGSO** On 1 July, we sent a formal letter of demand outlining the history of the complaint and proposing a resolution. We received no response. On 8 July, my husband made one final attempt to resolve matters, explaining that we no longer wanted to continue dealing with the company and wanted a full refund instead. When the deadline passed on 9 July without a response, we escalated our complaint to the Consumer Goods and Services Ombud (CGSO). Ever After Studios only responded later that evening. On 15 July, we sent another formal letter of demand before pursuing legal action. We offered two possible resolutions: all raw images with a partial refund, or no deliverables and a full refund. This letter was not acknowledged. **THE VERY NEXT DAY, 16 JULY, EVER AFTER STUDIOS SENT THE GALLERY LINK.** The timing speaks for itself. We had sent a formal demand the previous day, and suddenly the gallery link arrived. We cannot claim to know their motive, but after months of delays, the timing was remarkable. Before opening the gallery, we asked approximately three times whether EVERYTHING would be included. They acted confused about what we were asking, despite our repeated attempts to get a clear answer. We were concerned about the risk of opening it, but proceeded. What we found was appalling. The gallery contained poor-quality photographs, duplicates and images that were simply not acceptable as our completed wedding photography. These were supposed to be our wedding memories, photographs we would treasure for the rest of our lives. We raised our concerns, and the gallery was subsequently deleted. To be absolutely clear, **we did not download or save photographs from that gallery. We retained screenshots documenting what we found.** We are left without acceptable completed wedding deliverables for the money we paid. **THEN CAME THE THREAT ABOUT OUR WEDDING PHOTOGRAPHS** We explicitly cancelled our contract and demanded a full refund. Instead of reaching a reasonable resolution, Ever After Studios threatened that if we posted about our experience on Facebook, they would use our good wedding photographs for their marketing. Think about that. We had cancelled the contract, were seeking a refund after months of problems, and were now faced with a threat involving our own wedding photographs if we spoke publicly about our experience. We found this deeply inappropriate and concerning. We have retained evidence of these communications. We should not have to feel intimidated into silence simply because we want to share an honest account of our experience. **EVEN THE CGSO IS STRUGGLING TO REACH THEM** This is perhaps one of the most concerning developments. Two operatives from the CGSO have now contacted us to advise that they have been unable to get hold of Aden and/or Andre. We approached the CGSO because our direct attempts to resolve this complaint had failed. Now, according to the operatives handling our complaint, they too have been unable to reach the people involved. We cannot know exactly why they have been unable to make contact. However, from our perspective, this raises serious questions about Ever After Studios' willingness to engage with the complaint and take accountability. A consumer should not have to spend months chasing a paid service provider, issue formal letters of demand and involve a regulatory body, only for the process to reach this point. We have contracts, our WhatsApp history, correspondence, letters of demand, screenshots and other supporting evidence. We are prepared to put this evidence forward through the appropriate channels. **WE ARE NOT LETTING THIS GO** We paid R21,450 for our wedding photography, videography and album package. We are seeking a full refund and intend to pursue the matter through the appropriate channels, including Small Claims Court. Section 54 of South Africa's Consumer Protection Act addresses consumers' rights regarding timely performance and the quality of services. We believe our experience raises serious concerns about whether our rights were respected. Wedding photographs cannot simply be recreated. These are once-in-a-lifetime memories. We entrusted Ever After Studios with something deeply personal, paid a substantial amount of money, and expected professional service, communication and completed deliverables. Instead, this has become months of frustration, disappointment and fighting to be heard. We have also received reports of other couples pursuing claims involving Ever After Studios. We cannot speak to the details or outcomes of those cases, but we hope those couples receive a fair resolution. **A final word to Aden and Andre:** You cannot expect unhappy customers to remain silent forever. You cannot expect formal complaints to disappear simply because they are inconvenient. And you cannot expect people to give up when they believe they have been treated unfairly. We have heard reports that other couples have struggled with court proceedings because of claims that you cannot travel to Cape Town to attend. If you can travel to Cape Town to shoot weddings, then the question of why you cannot attend court proceedings here deserves a serious answer. We have given you opportunities to resolve this privately. We have been patient. We have followed the process. We have involved the CGSO. We are still seeking a resolution. **We want our R21,450 refunded. We want accountability. And we will not be intimidated into silence.**
1 reviews | Active since Aug 2016
EVER AFTER STUDIOS: R21,450 PAID, WEDDING MEMORIES RUINED, MONTHS OF EXCUSES, AND NO ACCOUNTABILITY
EVER AFTER STUDIOS: R21,450 PAID, WEDDING MEMORIES RUINED, MONTHS OF EXCUSES, AND NO ACCOUNTABILITY We are sharing our experience with Ever After Studios because we believe other couples deserve to know what happened to us before trusting this company with one of the most important days of their lives. We got married on 14 February 2026 and paid R21,450 for photography, videography and a wedding album. To be fair, the photographers and videographer were professional on the wedding day itself. Our complaint is about everything that followed: the missed deadlines, repeated chasing, unacceptable photographs, deleted gallery, threat regarding our wedding images and the ongoing struggle to obtain a resolution. **A CONTRACT CHANGED JUST TWO DAYS BEFORE OUR WEDDING** On 12 February, just two days before our wedding, Ever After Studios sent us a revised contract containing six additional pages and extensive changes to the original agreement. We signed it shortly before the wedding. However, the fully signed version was only returned to us on 16 February, two days after the wedding. We have copies of both contracts and the related correspondence. **MONTHS OF CHASING, DELAYS AND EMPTY PROMISES** On 15 February, we were told to expect our photographs within 2 to 4 months and our video within 4 to 6 months. We received approximately ten preview photographs. When we raised concerns about their cold, blue colour tone, these were corrected and resent. On 24 March, we were told the full gallery was being uploaded and might take several days. It did not arrive. We continued following up. On 14 April, we were told Aden and Adré were in hospital with their baby. We were sympathetic to their circumstances and gave them time. By 29 April, we were still asking whether the photographs would arrive within the promised timeframe. The response was: “We will send it to you ASAP when we are done.” On 9 June, we received another generic message about delays, still without a firm delivery date. By 25 June, the maximum four-month photography delivery period had passed, and we still had no completed gallery. We had been patient. We had followed up repeatedly. We had given them opportunities to communicate and resolve the situation. Yet we were still left chasing a company we had already paid in full. **FORMAL LETTERS OF DEMAND AND ESCALATION TO THE CGSO** On 1 July, we sent a formal letter of demand outlining the history of the complaint and proposing a resolution. We received no response. On 8 July, my husband made one final attempt to resolve matters, explaining that we no longer wanted to continue dealing with the company and wanted a full refund instead. When the deadline passed on 9 July without a response, we escalated our complaint to the Consumer Goods and Services Ombud (CGSO). Ever After Studios only responded later that evening. On 15 July, we sent another formal letter of demand before pursuing legal action. We offered two possible resolutions: all raw images with a partial refund, or no deliverables and a full refund. This letter was not acknowledged. **THE VERY NEXT DAY, 16 JULY, EVER AFTER STUDIOS SENT THE GALLERY LINK.** The timing speaks for itself. We had sent a formal demand the previous day, and suddenly the gallery link arrived. We cannot claim to know their motive, but after months of delays, the timing was remarkable. Before opening the gallery, we asked approximately three times whether EVERYTHING would be included. They acted confused about what we were asking, despite our repeated attempts to get a clear answer. We were concerned about the risk of opening it, but proceeded. What we found was appalling. The gallery contained poor-quality photographs, duplicates and images that were simply not acceptable as our completed wedding photography. These were supposed to be our wedding memories, photographs we would treasure for the rest of our lives. We raised our concerns, and the gallery was subsequently deleted. To be absolutely clear, **we did not download or save photographs from that gallery. We retained screenshots documenting what we found.** We are left without acceptable completed wedding deliverables for the money we paid. **THEN CAME THE THREAT ABOUT OUR WEDDING PHOTOGRAPHS** We explicitly cancelled our contract and demanded a full refund. Instead of reaching a reasonable resolution, Ever After Studios threatened that if we posted about our experience on Facebook, they would use our good wedding photographs for their marketing. Think about that. We had cancelled the contract, were seeking a refund after months of problems, and were now faced with a threat involving our own wedding photographs if we spoke publicly about our experience. We found this deeply inappropriate and concerning. We have retained evidence of these communications. We should not have to feel intimidated into silence simply because we want to share an honest account of our experience. **EVEN THE CGSO IS STRUGGLING TO REACH THEM** This is perhaps one of the most concerning developments. Two operatives from the CGSO have now contacted us to advise that they have been unable to get hold of Aden and/or Andre. We approached the CGSO because our direct attempts to resolve this complaint had failed. Now, according to the operatives handling our complaint, they too have been unable to reach the people involved. We cannot know exactly why they have been unable to make contact. However, from our perspective, this raises serious questions about Ever After Studios' willingness to engage with the complaint and take accountability. A consumer should not have to spend months chasing a paid service provider, issue formal letters of demand and involve a regulatory body, only for the process to reach this point. We have contracts, our WhatsApp history, correspondence, letters of demand, screenshots and other supporting evidence. We are prepared to put this evidence forward through the appropriate channels. **WE ARE NOT LETTING THIS GO** We paid R21,450 for our wedding photography, videography and album package. We are seeking a full refund and intend to pursue the matter through the appropriate channels, including Small Claims Court. Section 54 of South Africa's Consumer Protection Act addresses consumers' rights regarding timely performance and the quality of services. We believe our experience raises serious concerns about whether our rights were respected. Wedding photographs cannot simply be recreated. These are once-in-a-lifetime memories. We entrusted Ever After Studios with something deeply personal, paid a substantial amount of money, and expected professional service, communication and completed deliverables. Instead, this has become months of frustration, disappointment and fighting to be heard. We have also received reports of other couples pursuing claims involving Ever After Studios. We cannot speak to the details or outcomes of those cases, but we hope those couples receive a fair resolution. **A final word to Aden and Andre:** You cannot expect unhappy customers to remain silent forever. You cannot expect formal complaints to disappear simply because they are inconvenient. And you cannot expect people to give up when they believe they have been treated unfairly. We have heard reports that other couples have struggled with court proceedings because of claims that you cannot travel to Cape Town to attend. If you can travel to Cape Town to shoot weddings, then the question of why you cannot attend court proceedings here deserves a serious answer. We have given you opportunities to resolve this privately. We have been patient. We have followed the process. We have involved the CGSO. We are still seeking a resolution. **We want our R21,450 refunded. We want accountability. And we will not be intimidated into silence.**
1 reviews | Active since Oct 2026
Zero rating
I dont even want to give 1 star. I received my photos exactly 4 months after my wedding, after I had to request it.I am still waiting for my video and it has been 9 months. Now I have been blocked on whatsapp
1 reviews | Active since Oct 2026
Zero rating
I dont even want to give 1 star. I received my photos exactly 4 months after my wedding, after I had to request it.I am still waiting for my video and it has been 9 months. Now I have been blocked on whatsapp
1 reviews | Active since Oct 2026
Extremely Disappointing Experience
Extremely disappointing experience. Wedding video still not delivered after 6+ months We used Ever After Studios, owned by André & Aden Badenhorst, for our wedding videography on 28 March 2026, and unfortunately, our experience has been extremely disappointing. Our contract stated a 4-6 month delivery timeline for the wedding video. We are now more than 6 months after our wedding, and we still have not received our highlight video. We also paid for the service in full before our wedding, so there is no outstanding payment delaying delivery. What has made the situation even more frustrating is the lack of communication. We have had to repeatedly reach out via WhatsApp for updates, rather than being proactively informed about the progress of our wedding video. Communication has been inconsistent, and we have often been left wondering what is actually happening with footage that is incredibly important and sentimental to us. From our perspective, the agreed delivery timeframe has not been met, and the level of communication throughout the process has not been what we expected when paying in full for a professional wedding videography service. What is particularly frustrating is that the company appears to believe that everything is fine, despite the fact that the contractual delivery period has passed, the service was paid for in full before our wedding, and we are still waiting for our highlight video. A wedding video is not just another product that can be delivered whenever convenient. It captures once-in-a-lifetime memories that cannot be recreated. After paying a significant amount in full before our wedding, we expected the agreed timelines to be respected and, at the very least, regular and transparent communication when delays occur. We really hope that Ever After Studios resolves this and delivers what was contractually agreed to, but based on our experience so far, we cannot recommend their service.
1 reviews | Active since Oct 2026
Extremely Disappointing Experience
Extremely disappointing experience. Wedding video still not delivered after 6+ months We used Ever After Studios, owned by André & Aden Badenhorst, for our wedding videography on 28 March 2026, and unfortunately, our experience has been extremely disappointing. Our contract stated a 4-6 month delivery timeline for the wedding video. We are now more than 6 months after our wedding, and we still have not received our highlight video. We also paid for the service in full before our wedding, so there is no outstanding payment delaying delivery. What has made the situation even more frustrating is the lack of communication. We have had to repeatedly reach out via WhatsApp for updates, rather than being proactively informed about the progress of our wedding video. Communication has been inconsistent, and we have often been left wondering what is actually happening with footage that is incredibly important and sentimental to us. From our perspective, the agreed delivery timeframe has not been met, and the level of communication throughout the process has not been what we expected when paying in full for a professional wedding videography service. What is particularly frustrating is that the company appears to believe that everything is fine, despite the fact that the contractual delivery period has passed, the service was paid for in full before our wedding, and we are still waiting for our highlight video. A wedding video is not just another product that can be delivered whenever convenient. It captures once-in-a-lifetime memories that cannot be recreated. After paying a significant amount in full before our wedding, we expected the agreed timelines to be respected and, at the very least, regular and transparent communication when delays occur. We really hope that Ever After Studios resolves this and delivers what was contractually agreed to, but based on our experience so far, we cannot recommend their service.
1 reviews | Active since Aug 2026
Extremely disappointing experience with EverAfter Studios
It has now been 10 months since our wedding, and unfortunately our experience with EverAfter Studios has been incredibly disappointing. We paid the full amount upfront for their top package, trusting that we would receive the service and products we had paid for. Instead, we have spent the past 10 months chasing them for what is rightfully ours. Communication has been absolutely terrible. Calls and WhatsApp messages are repeatedly ignored, and everything from our sneak peeks to our wedding video has taken months longer than expected. We still do not have the wedding album that we paid for. We have even tried having our lawyer contact them because we were simply unable to get a response ourselves. When we eventually received our photographs, we were extremely disappointed to discover that important moments from our wedding were completely missing. There is not a single photograph of our flower girl or page boys, and significant moments such as the cake cutting and my husband’s speech were also missing. I even had black/blank photographs included in the link we were given. When we questioned this, we were told that they “hand pick the best moments.” Unfortunately, these were not minor or insignificant moments — they were important parts of our wedding day that we will never be able to recreate. The only time communication suddenly seemed to happen was when they believed that we had left a false review. In reality, it was simply another extremely unhappy client trying to get the service and products we had already paid for. We have also seen EverAfter Studios addressing complaints in newspapers and on talk shows, defending themselves publicly. From our personal experience, however, what matters is not the public explanation — it is how clients are actually treated when they have a problem. After the way we were spoken to by Aden, including being falsely accused, we were told that, to make up for the disrespect and the important moments that had been missed, we would receive all of our RAW images and that the missed moments would be re-edited. We have screenshots and records of our attempts to communicate, including unanswered WhatsApp messages and calls, as well as the correspondence regarding what we were promised. At this point, 10 months after our wedding, we are still waiting for products and services that we paid for in full. Your wedding photographs and video are not something you can redo. Once those moments are gone, they are gone forever. That is why choosing a wedding photographer and videographer is such an important decision, and why we feel it is important to share our honest experience. This review is not about wanting perfection. It is about communication, accountability, delivering what was paid for, and treating clients with respect. We sincerely hope that EverAfter Studios eventually fulfils what they promised us, but after 10 months, we cannot recommend them based on our experience.
1 reviews | Active since Aug 2026
Extremely disappointing experience with EverAfter Studios
It has now been 10 months since our wedding, and unfortunately our experience with EverAfter Studios has been incredibly disappointing. We paid the full amount upfront for their top package, trusting that we would receive the service and products we had paid for. Instead, we have spent the past 10 months chasing them for what is rightfully ours. Communication has been absolutely terrible. Calls and WhatsApp messages are repeatedly ignored, and everything from our sneak peeks to our wedding video has taken months longer than expected. We still do not have the wedding album that we paid for. We have even tried having our lawyer contact them because we were simply unable to get a response ourselves. When we eventually received our photographs, we were extremely disappointed to discover that important moments from our wedding were completely missing. There is not a single photograph of our flower girl or page boys, and significant moments such as the cake cutting and my husband’s speech were also missing. I even had black/blank photographs included in the link we were given. When we questioned this, we were told that they “hand pick the best moments.” Unfortunately, these were not minor or insignificant moments — they were important parts of our wedding day that we will never be able to recreate. The only time communication suddenly seemed to happen was when they believed that we had left a false review. In reality, it was simply another extremely unhappy client trying to get the service and products we had already paid for. We have also seen EverAfter Studios addressing complaints in newspapers and on talk shows, defending themselves publicly. From our personal experience, however, what matters is not the public explanation — it is how clients are actually treated when they have a problem. After the way we were spoken to by Aden, including being falsely accused, we were told that, to make up for the disrespect and the important moments that had been missed, we would receive all of our RAW images and that the missed moments would be re-edited. We have screenshots and records of our attempts to communicate, including unanswered WhatsApp messages and calls, as well as the correspondence regarding what we were promised. At this point, 10 months after our wedding, we are still waiting for products and services that we paid for in full. Your wedding photographs and video are not something you can redo. Once those moments are gone, they are gone forever. That is why choosing a wedding photographer and videographer is such an important decision, and why we feel it is important to share our honest experience. This review is not about wanting perfection. It is about communication, accountability, delivering what was paid for, and treating clients with respect. We sincerely hope that EverAfter Studios eventually fulfils what they promised us, but after 10 months, we cannot recommend them based on our experience.
1 reviews | Active since Mar 2017
Everafter studios worst photographers
We are incredibly disappointed with our experience with Ever After Studios and would never recommend them based on what we went through. On our wedding day, the photographers arrived late, which meant I never got any "getting ready" photos with my brides****s. We were promised our wedding photos within a certain timeframe, but they were delivered four months later than promised. During those four months, our messages and phone calls were mostly ignored. We received promise after promise that our photos would be delivered "soon," but those promises were never kept. When we finally received our gallery, it was another huge disappointment. The photos were disorganized, completely out of order, and filled with multiple duplicate images. Many of the photos appeared to have had little to no editing at all, despite paying for professional wedding photography. Even worse, there were many photos missing that we know were taken on our wedding day. After expressing our disappointment, we asked for all of the raw images so we could hire someone else to edit them. We even couriered our own hard drive to them, asking them to simply copy the files onto it. That was months ago, and we still have not received our hard drive back. We were so exhausted by the entire experience that we told them they could keep the wedding album and the six-minute wedding video that we had paid a significant amount of money for if they would just provide us with the raw files. They happily agreed and made no effort whatsoever to resolve the situation or provide the wedding video we had been so excited to receive. Yesterday was our one year wedding anniversary, and we still do not have the footage from one of the most important days of our lives. This entire experience has been frustrating, stressful, and incredibly upsetting. We trusted Ever After Studios with those memories, and they failed us at almost every stage—from arriving late, to poor communication, broken promises, delayed delivery, an incomplete and poorly prepared gallery, and still withholding our footage one year later ! We genuinely hope no other couple has to experience what we have. In our experience, Ever After Studios has been unprofessional, unreliable, and has shown very little regard for their clients after receiving payment.
1 reviews | Active since Mar 2017
Everafter studios worst photographers
We are incredibly disappointed with our experience with Ever After Studios and would never recommend them based on what we went through. On our wedding day, the photographers arrived late, which meant I never got any "getting ready" photos with my brides****s. We were promised our wedding photos within a certain timeframe, but they were delivered four months later than promised. During those four months, our messages and phone calls were mostly ignored. We received promise after promise that our photos would be delivered "soon," but those promises were never kept. When we finally received our gallery, it was another huge disappointment. The photos were disorganized, completely out of order, and filled with multiple duplicate images. Many of the photos appeared to have had little to no editing at all, despite paying for professional wedding photography. Even worse, there were many photos missing that we know were taken on our wedding day. After expressing our disappointment, we asked for all of the raw images so we could hire someone else to edit them. We even couriered our own hard drive to them, asking them to simply copy the files onto it. That was months ago, and we still have not received our hard drive back. We were so exhausted by the entire experience that we told them they could keep the wedding album and the six-minute wedding video that we had paid a significant amount of money for if they would just provide us with the raw files. They happily agreed and made no effort whatsoever to resolve the situation or provide the wedding video we had been so excited to receive. Yesterday was our one year wedding anniversary, and we still do not have the footage from one of the most important days of our lives. This entire experience has been frustrating, stressful, and incredibly upsetting. We trusted Ever After Studios with those memories, and they failed us at almost every stage—from arriving late, to poor communication, broken promises, delayed delivery, an incomplete and poorly prepared gallery, and still withholding our footage one year later ! We genuinely hope no other couple has to experience what we have. In our experience, Ever After Studios has been unprofessional, unreliable, and has shown very little regard for their clients after receiving payment.
1 reviews | Active since Jul 2026
I do not recommend EverAfter Studios
I’m writing this review of EverAfter Studios to help other couples make informed decisions. My husband and I signed a written contract with EverAfter Studios for our wedding on 1 November 2025. From the outset, communication was inconsistent. As part of our package, a Zoom consultation was scheduled before our wedding. However, Aden did not attend the scheduled meeting. Despite my and my wedding coordinator’s requests to reschedule, another meeting was never arranged. As our wedding approached, I became increasingly concerned because there had been very little communication from them. It was only after I repeatedly asked questions during the week of our wedding that I was informed that Aden and Andre would not be attending, but subcontractors would be doing the photo and video for my wedding. Until that point, I had never been told that subcontractors would be photographing our wedding, nor had I agreed to this arrangement. The clause in our contract states “in the unlikely event”, but booking 3 weddings on the same day is not an unlikely event. Only being told days before our wedding that different photographers and videographers would be covering one of the most important days of our lives was incredibly upsetting. We had booked EverAfter Studios based on their portfolio and expected the photographers we had contracted with to be present. My concerns are not with the subcontractors, but with EverAfter Studios' communication, planning, and failure to disclose this significant change until I specifically enquired. On the morning after our wedding (2 November), I was sent the expected delivery timeline of 2-4 months for the edited photo gallery and 4-6 months for our video. Our contract also stated that we would receive 1,000+ edited photographs. It has now been 8½ months since our wedding, and we are still waiting for our wedding video. The photo gallery we eventually received contained fewer than the 1,000+ edited photographs agreed upon in our contract. To make matters worse, the Pixieset gallery containing our edited photographs was removed without any prior notice, explanation, or warning, leaving us without access to our wedding photographs. Throughout this process, communication has remained poor. We have repeatedly had to initiate contact ourselves, often without receiving clear answers or realistic timelines. After exhausting every reasonable attempt to resolve this matter directly with the company, we have served two formal Letters of Demand. We have also opened a ******** case in which we allege *****, and the matter is now being dealt with through the appropriate legal channels. A wedding is a once-in-a-lifetime event. Couples place immense trust in the professionals they hire to preserve memories that cannot be recreated. We exercised patience and understanding for many months, but there comes a point where businesses must be held accountable for the commitments they make to their clients. Based on my personal experience, I DO NOT recommend EverAfter Studios.
1 reviews | Active since Jul 2026
I do not recommend EverAfter Studios
I’m writing this review of EverAfter Studios to help other couples make informed decisions. My husband and I signed a written contract with EverAfter Studios for our wedding on 1 November 2025. From the outset, communication was inconsistent. As part of our package, a Zoom consultation was scheduled before our wedding. However, Aden did not attend the scheduled meeting. Despite my and my wedding coordinator’s requests to reschedule, another meeting was never arranged. As our wedding approached, I became increasingly concerned because there had been very little communication from them. It was only after I repeatedly asked questions during the week of our wedding that I was informed that Aden and Andre would not be attending, but subcontractors would be doing the photo and video for my wedding. Until that point, I had never been told that subcontractors would be photographing our wedding, nor had I agreed to this arrangement. The clause in our contract states “in the unlikely event”, but booking 3 weddings on the same day is not an unlikely event. Only being told days before our wedding that different photographers and videographers would be covering one of the most important days of our lives was incredibly upsetting. We had booked EverAfter Studios based on their portfolio and expected the photographers we had contracted with to be present. My concerns are not with the subcontractors, but with EverAfter Studios' communication, planning, and failure to disclose this significant change until I specifically enquired. On the morning after our wedding (2 November), I was sent the expected delivery timeline of 2-4 months for the edited photo gallery and 4-6 months for our video. Our contract also stated that we would receive 1,000+ edited photographs. It has now been 8½ months since our wedding, and we are still waiting for our wedding video. The photo gallery we eventually received contained fewer than the 1,000+ edited photographs agreed upon in our contract. To make matters worse, the Pixieset gallery containing our edited photographs was removed without any prior notice, explanation, or warning, leaving us without access to our wedding photographs. Throughout this process, communication has remained poor. We have repeatedly had to initiate contact ourselves, often without receiving clear answers or realistic timelines. After exhausting every reasonable attempt to resolve this matter directly with the company, we have served two formal Letters of Demand. We have also opened a ******** case in which we allege *****, and the matter is now being dealt with through the appropriate legal channels. A wedding is a once-in-a-lifetime event. Couples place immense trust in the professionals they hire to preserve memories that cannot be recreated. We exercised patience and understanding for many months, but there comes a point where businesses must be held accountable for the commitments they make to their clients. Based on my personal experience, I DO NOT recommend EverAfter Studios.
1 reviews | Active since Jul 2026
Absolutely terrible experience!
Absolutely terrible experience. I am extremely disappointed with the service we received. Communication was poor throughout, and when the photos were eventually delivered, the quality was far below expectations. The collection included numerous images of empty tables and the backs of guests, while key moments from the evening were completely missing. There were also many duplicate photos seemingly included to meet the quoted quantity. When we raised our concerns, instead of addressing the issues, the response was defensive and included accusations of defamation. This was both unprofessional and unacceptable. I would definitely not recommend this company.
1 reviews | Active since Jul 2026
Absolutely terrible experience!
Absolutely terrible experience. I am extremely disappointed with the service we received. Communication was poor throughout, and when the photos were eventually delivered, the quality was far below expectations. The collection included numerous images of empty tables and the backs of guests, while key moments from the evening were completely missing. There were also many duplicate photos seemingly included to meet the quoted quantity. When we raised our concerns, instead of addressing the issues, the response was defensive and included accusations of defamation. This was both unprofessional and unacceptable. I would definitely not recommend this company.
1 reviews | Active since Jul 2026
The worst experience I’ve had
The worst service I’ve ever received from a photographer. You have to beg and plead with them for them to actually deliver your work. I received my photos 8 months after my wedding with only 2 sneak peaks before at the 3 month mark when the photos should have been due. We received our video one month before our 1 year anniversary after having to call from another number since they were ignoring all our messages. The quality has been poor and the experience has been terrible
1 reviews | Active since Jul 2026
The worst experience I’ve had
The worst service I’ve ever received from a photographer. You have to beg and plead with them for them to actually deliver your work. I received my photos 8 months after my wedding with only 2 sneak peaks before at the 3 month mark when the photos should have been due. We received our video one month before our 1 year anniversary after having to call from another number since they were ignoring all our messages. The quality has been poor and the experience has been terrible