Extremely disappointing experience with EverAfter Studios

It has now been 10 months since our wedding, and unfortunately our experience with EverAfter Studios has been incredibly disappointing. We paid the full amount upfront for their top package, trusting that we would receive the service and products we had paid for. Instead, we have spent the past 10 months chasing them for what is rightfully ours. Communication has been absolutely terrible. Calls and WhatsApp messages are repeatedly ignored, and everything from our sneak peeks to our wedding video has taken months longer than expected. We still do not have the wedding album that we paid for. We have even tried having our lawyer contact them because we were simply unable to get a response ourselves. When we eventually received our photographs, we were extremely disappointed to discover that important moments from our wedding were completely missing. There is not a single photograph of our flower girl or page boys, and significant moments such as the cake cutting and my husband’s speech were also missing. I even had black/blank photographs included in the link we were given. When we questioned this, we were told that they “hand pick the best moments.” Unfortunately, these were not minor or insignificant moments — they were important parts of our wedding day that we will never be able to recreate. The only time communication suddenly seemed to happen was when they believed that we had left a false review. In reality, it was simply another extremely unhappy client trying to get the service and products we had already paid for. We have also seen EverAfter Studios addressing complaints in newspapers and on talk shows, defending themselves publicly. From our personal experience, however, what matters is not the public explanation — it is how clients are actually treated when they have a problem. After the way we were spoken to by Aden, including being falsely accused, we were told that, to make up for the disrespect and the important moments that had been missed, we would receive all of our RAW images and that the missed moments would be re-edited. We have screenshots and records of our attempts to communicate, including unanswered WhatsApp messages and calls, as well as the correspondence regarding what we were promised. At this point, 10 months after our wedding, we are still waiting for products and services that we paid for in full. Your wedding photographs and video are not something you can redo. Once those moments are gone, they are gone forever. That is why choosing a wedding photographer and videographer is such an important decision, and why we feel it is important to share our honest experience. This review is not about wanting perfection. It is about communication, accountability, delivering what was paid for, and treating clients with respect. We sincerely hope that EverAfter Studios eventually fulfils what they promised us, but after 10 months, we cannot recommend them based on our experience.