Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Lewis Stores shows a customer experience profile dominated by serious friction. Customers consistently report debit orders taken early or twice, settlement and paid up letters that never arrive, and credit bureau listings that misrepresent paying accounts. A recurring theme is furniture and appliances failing within months, followed by drawn out repair loops. Isolated praise exists for named consultants and individual branches, but it sits against widespread reports of collections harassment.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (1.9) is the highest scoring theme, carried by named staff such as Paula Booysen, Shamima Jacobus, Carol Joemath and Winston Arends, who customers say take ownership. Elsewhere, collections conduct and unanswered escalations dominate the feedback.
Replied to 96% of negative reviews
Reply time on negative reviews: 12h 36m
TrustIndex
3.3
Ranking
#6
in Furniture & Home
Reply Time
11h 48m
NPS Score
-69
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 12h 36m
Dec '25 - Nov '26
Frequently Asked Questions About Lewis Stores
What do customers say about Lewis Stores?
Based on recent customer reviews, Lewis Stores shows a customer experience profile dominated by serious friction. Customers consistently report debit orders taken early or twice, settlement and paid up letters that never arrive, and credit bureau listings that misrepresent paying accounts. A recurring theme is furniture and appliances failing within months, followed by drawn out repair loops. Isolated praise exists for named consultants and individual branches, but it sits against widespread reports of collections harassment.
What is Lewis Stores's biggest strength?
Lewis Stores's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (1.9) is the highest scoring theme, carried by named staff such as Paula Booysen, Shamima Jacobus, Carol Joemath and Winston Arends, who customers say take ownership. Elsewhere, collections conduct and unanswered escalations dominate the feedback.
What are the most common complaints about Lewis Stores?
The most common complaint about Lewis Stores, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Product Quality & Value (1.1) is a core weakness. Customers describe beds sagging or tearing within months, Grafton Everest couches peeling, and kitchen units cracking, with weight limits and warranty exclusions raised only after the failure occurs.
How does Lewis Stores compare to other Furniture & Home companies?
Lewis Stores scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Furniture & Home, compared to the Furniture & Home industry average of 1.6. Their strongest theme is Customer Service (2.6); their weakest is Account & Billing (0.8). The top AI-rated Furniture & Home business on Hellopeter is Cielo (3.3). How is the AI Score calculated? →
Is Lewis Stores trustworthy?
Lewis Stores has a TrustIndex of 3.3 out of 10 on Hellopeter, based on 528 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 12 hours 36 min. Hellopeter has tracked Lewis Stores across 3,848 total reviews. How is the TrustIndex calculated? →
Recent reviews (528)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
They send someone to me who is very unprofessional with zero customer service experience she was very rude and loud
I got very bad experience from Lewis Kuilsriver They make mistakes on their system And now they come to my house speak so rudely and loud That I must rectify their mistakes of not taking all my installments money The act as if is was my mistake And lady was talking very bad In bad meners she so unprofessional Let the whole community know that I owe lewis *** knowing very well it was not my fault it was them She couldn't even give me a chance to explain myself She kept embarrassing me
1 reviews | Active since Nov 2026
They send someone to me who is very unprofessional with zero customer service experience she was very rude and loud
I got very bad experience from Lewis Kuilsriver They make mistakes on their system And now they come to my house speak so rudely and loud That I must rectify their mistakes of not taking all my installments money The act as if is was my mistake And lady was talking very bad In bad meners she so unprofessional Let the whole community know that I owe lewis *** knowing very well it was not my fault it was them She couldn't even give me a chance to explain myself She kept embarrassing me
1 reviews | Active since Apr 2024
Lewis store Kuilsriver
Lewis store are terrible by assisting even there complaint department don't not solve the issue don't come back with feedback. Lewis store Kuilsriver collects demands cash payments and threaten you with repossesion if you don't give them money. I'm so angry of how the management handle the complains. They threaten you and pitch up at your workplace demanding payment. After I told them to not come to my workplace they still do. Lewis are a trouble store and the people are very rude.
1 reviews | Active since Apr 2024
Lewis store Kuilsriver
Lewis store are terrible by assisting even there complaint department don't not solve the issue don't come back with feedback. Lewis store Kuilsriver collects demands cash payments and threaten you with repossesion if you don't give them money. I'm so angry of how the management handle the complains. They threaten you and pitch up at your workplace demanding payment. After I told them to not come to my workplace they still do. Lewis are a trouble store and the people are very rude.
1 reviews | Active since Nov 2026
PATHETIC SERVICE ***
I did an online application with Lewis Store and I received a call from Assent that is based in *** Johannesburg. All necessary documentation was sent to her as request received a sms saying the deal has been approved. Was requested to pay R1000 deposit which was paid. When coming to delivery I am told that head office needs to call to verify. Head office called and the gentlemen said he will call me back. Hours went by with no call. I called and requested to speak to the branch manager who said he sent *** and if I cant wait I should take my money someone else. Spoke to his manager Shady who reassured me she will handle the complaint. Gave her time when I saw I am not getting any feedback I called again and this time I am told she left for the day. At lewis managing directors I would strongly advise you do something about your customer skills. Because its pathetic.
1 reviews | Active since Nov 2026
PATHETIC SERVICE ***
I did an online application with Lewis Store and I received a call from Assent that is based in *** Johannesburg. All necessary documentation was sent to her as request received a sms saying the deal has been approved. Was requested to pay R1000 deposit which was paid. When coming to delivery I am told that head office needs to call to verify. Head office called and the gentlemen said he will call me back. Hours went by with no call. I called and requested to speak to the branch manager who said he sent *** and if I cant wait I should take my money someone else. Spoke to his manager Shady who reassured me she will handle the complaint. Gave her time when I saw I am not getting any feedback I called again and this time I am told she left for the day. At lewis managing directors I would strongly advise you do something about your customer skills. Because its pathetic.
1 reviews | Active since Apr 2019
Bad experience
Hi im experiencing bad attitude with Lewis furniture store.. Bought the washing machine last year. So last month it stoped working i called Lewis to get assistance since its stil got warranty. They told me they will call me which they never did.i called again after three days they told me people who deals with that are on u lunch. Yesterday i called they told person who deals with that is on leav coming back nextweek. Should i wait for someone from leav to come and assist me. I really wanna use my washing machine. Kindly help me to get assistance. *** or ***
1 reviews | Active since Apr 2019
Bad experience
Hi im experiencing bad attitude with Lewis furniture store.. Bought the washing machine last year. So last month it stoped working i called Lewis to get assistance since its stil got warranty. They told me they will call me which they never did.i called again after three days they told me people who deals with that are on u lunch. Yesterday i called they told person who deals with that is on leav coming back nextweek. Should i wait for someone from leav to come and assist me. I really wanna use my washing machine. Kindly help me to get assistance. *** or ***
1 reviews | Active since Oct 2026
⭐⭐⭐⭐⭐ I had a GREAT experience at Lewis - Church Street, Pietermaritzburg
⭐⭐⭐⭐⭐ I had a GREAT experience at Lewis - Church Street, Pietermaritzburg! The staff and management there are amazing - so helpful, friendly and professional. They explained everything to the core and made sure I understood everything clearly. I'm really happy with their service. Thank you to the Church Street team! Highly recommend this branch.
1 reviews | Active since Oct 2026
⭐⭐⭐⭐⭐ I had a GREAT experience at Lewis - Church Street, Pietermaritzburg
⭐⭐⭐⭐⭐ I had a GREAT experience at Lewis - Church Street, Pietermaritzburg! The staff and management there are amazing - so helpful, friendly and professional. They explained everything to the core and made sure I understood everything clearly. I'm really happy with their service. Thank you to the Church Street team! Highly recommend this branch.