Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Eskom is described as a provider that struggles to deliver its most basic promise. Product and Service Reliability (0.6) draws the heaviest criticism, with households reporting weeks and even months without power. Installation, Setup and Technical Support (0.7) and Communication and Complaint Resolution (0.7) fare little better. Customer Service and Frontline Experience (1.6) is the only theme where individual staff earn consistent praise.
Top Strengths:
- •Customer Service & Frontline Experience: Customer Service and Frontline Experience (1.6) is the strongest theme, largely because named individuals stand out. Consultants such as Nolwazi Nkomo, Chris and Thulasiwakhe Sishi, and field staff like Lesego Mokae and CL Mokoena, are praised for patience, ownership and fast resolution.
Replied to 89% of negative reviews
Reply time on negative reviews: 54h 50m
TrustIndex
2.2
Ranking
#5
in Electricity & Energy
Reply Time
53h 21m
NPS Score
-79
Recommended: Unlikely
Replied to 89% of negative reviews
Reply time on negative reviews: 54h 50m
Nov '25 - Oct '26
Frequently Asked Questions About Eskom
What do customers say about Eskom?
Based on recent customer reviews, Eskom is described as a provider that struggles to deliver its most basic promise. Product and Service Reliability (0.6) draws the heaviest criticism, with households reporting weeks and even months without power. Installation, Setup and Technical Support (0.7) and Communication and Complaint Resolution (0.7) fare little better. Customer Service and Frontline Experience (1.6) is the only theme where individual staff earn consistent praise.
What is Eskom's biggest strength?
Eskom's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. Customer Service and Frontline Experience (1.6) is the strongest theme, largely because named individuals stand out. Consultants such as Nolwazi Nkomo, Chris and Thulasiwakhe Sishi, and field staff like Lesego Mokae and CL Mokoena, are praised for patience, ownership and fast resolution.
What are the most common complaints about Eskom?
The most common complaint about Eskom, based on Hellopeter's AI analysis of recent customer reviews, is Product & Service Reliability. Product and Service Reliability (0.6) is the deepest concern. A recurring theme is outages lasting three weeks, six weeks or several months, chronic low voltage on overloaded transformers, prepaid meters rejecting purchased tokens, and repeat failures shortly after a repair is claimed.
How does Eskom compare to other Electricity & Energy companies?
Eskom scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Electricity & Energy, compared to the Electricity & Energy industry average of 1.7. Their strongest theme is Customer Service (1.6); their weakest is Service Reliability (0.6). The top AI-rated Electricity & Energy business on Hellopeter is Wetility Energy (3.1). How is the AI Score calculated? →
Is Eskom trustworthy?
Eskom has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 614 reviews in the last 12 months. They reply to 89% of negative reviews, typically within 54 hours 50 min. Hellopeter has tracked Eskom across 4,293 total reviews. How is the TrustIndex calculated? →
Recent reviews (614)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2011
*********** Monopoly, Eskom
Eskom does not want to help, we reside in Cosmo City, half of the city does not have power since yesterday, the technician assigned to fix says he's sick and he cannot assist, Eskom cannot assign anyone else. If the stupid technician is booked off this means we won't have power for weeks. Our kids are writing exams, they cannot study in the dark. Can ****** Eskom wake up and smell the coffee? we pay for these services. This is absolute incompetence and abuse of monopoly. Can someone help, our food is rooting in the fridge.
1 reviews | Active since Nov 2011
*********** Monopoly, Eskom
Eskom does not want to help, we reside in Cosmo City, half of the city does not have power since yesterday, the technician assigned to fix says he's sick and he cannot assist, Eskom cannot assign anyone else. If the stupid technician is booked off this means we won't have power for weeks. Our kids are writing exams, they cannot study in the dark. Can ****** Eskom wake up and smell the coffee? we pay for these services. This is absolute incompetence and abuse of monopoly. Can someone help, our food is rooting in the fridge.
1 reviews | Active since Oct 2026
Terrible service!!
Such a terrible, *********** service from Eskom. We had a power outage on the 19th of Oct. We reported the matter to Eskom, and they kept giving us references. We were told that technicians would come through and assess our meter box. It's the 22nd of Oct today no one showed up, instead they sell us a different story everytime we phone them. Need I not mention that they're are also *****, it's either they'll tell you that the technicians did come, and found no one home or that the power supply had been restored.
1 reviews | Active since Oct 2026
Terrible service!!
Such a terrible, *********** service from Eskom. We had a power outage on the 19th of Oct. We reported the matter to Eskom, and they kept giving us references. We were told that technicians would come through and assess our meter box. It's the 22nd of Oct today no one showed up, instead they sell us a different story everytime we phone them. Need I not mention that they're are also *****, it's either they'll tell you that the technicians did come, and found no one home or that the power supply had been restored.
1 reviews | Active since Oct 2026
Horrible service
Horrible service at Eskom customer service. I live in Etwatwa West and don't have supply at ourhouse for 3 days now. When we call we get told that a technician will be dispatched but they never arrive and we're still in the dark. At this point going off grid sounds very attractive because Eskom is proving useless.
1 reviews | Active since Oct 2026
Horrible service
Horrible service at Eskom customer service. I live in Etwatwa West and don't have supply at ourhouse for 3 days now. When we call we get told that a technician will be dispatched but they never arrive and we're still in the dark. At this point going off grid sounds very attractive because Eskom is proving useless.
1 reviews | Active since Oct 2011
Completely ***********
Eskom didn't turn our lights off after promising (Nene + Inanda) to do so, phoned call Centre which unfortunately is a complete waste of time ***. New people are running round using our electricity , and we are expected to pay for their electricity. Can anybody give me a phone number of top management not a call Centre agent. Phoned Devon (Mtuba) who also promised to sort it out - he did nothing and does not answer my calls. Can somebody give me a competent person's phone number - not a call Centre or Devon in Mtuba. see fnb message to me Please note that the Notice of Withdrawal on Guarantee *** was issued on the 14th of October 2026 and delivered to the Beneficiary(Eskom) on the 16th of October 2026. The guarantee has a notice period of 6 months. Therefore, should a claim not be received from the Beneficiary during this 6 month period, we will proceed to cancel the guarantee on the 17th of April 2027 and therefore mark it null and void in our records
1 reviews | Active since Oct 2011
Completely ***********
Eskom didn't turn our lights off after promising (Nene + Inanda) to do so, phoned call Centre which unfortunately is a complete waste of time ***. New people are running round using our electricity , and we are expected to pay for their electricity. Can anybody give me a phone number of top management not a call Centre agent. Phoned Devon (Mtuba) who also promised to sort it out - he did nothing and does not answer my calls. Can somebody give me a competent person's phone number - not a call Centre or Devon in Mtuba. see fnb message to me Please note that the Notice of Withdrawal on Guarantee *** was issued on the 14th of October 2026 and delivered to the Beneficiary(Eskom) on the 16th of October 2026. The guarantee has a notice period of 6 months. Therefore, should a claim not be received from the Beneficiary during this 6 month period, we will proceed to cancel the guarantee on the 17th of April 2027 and therefore mark it null and void in our records
1 reviews | Active since Oct 2026
Eskom service is poor,we have been reported, they dont even attend the matter to solve it's been ...
Eskom service is poor,we have been reported, they dont even attend the matter to solve it's been two weeks now since we reported the matter our to the eskom office
1 reviews | Active since Oct 2026
Eskom service is poor,we have been reported, they dont even attend the matter to solve it's been ...
Eskom service is poor,we have been reported, they dont even attend the matter to solve it's been two weeks now since we reported the matter our to the eskom office
1 reviews | Active since Nov 2024
Eskom needs intervention seriously - ***********!!!
We had a power outage since Wednesday 14/10/2026 it's Saturday 17/10/2026. After numerous of calls, waiting, incompetencies. Our meat, poultry has gone off, a few of our things are stored by our various neighbours. Our children studying in the dark and as working adults we are unable to complete our daily tasks. After sending two emails, no avail just they are aware of the issue, not bothered about the impact. Your system is flawed and the seniors are not reachable as I must talk to robots as if I'm one - this company needs to be abolished! As long as it's not you being affected - to hell with the rest is your mentality. The same citizens that are taxed on time...must wait 24/48 hours in this case more than 72 hours to be assisted. Make this make sense!
1 reviews | Active since Nov 2024
Eskom needs intervention seriously - ***********!!!
We had a power outage since Wednesday 14/10/2026 it's Saturday 17/10/2026. After numerous of calls, waiting, incompetencies. Our meat, poultry has gone off, a few of our things are stored by our various neighbours. Our children studying in the dark and as working adults we are unable to complete our daily tasks. After sending two emails, no avail just they are aware of the issue, not bothered about the impact. Your system is flawed and the seniors are not reachable as I must talk to robots as if I'm one - this company needs to be abolished! As long as it's not you being affected - to hell with the rest is your mentality. The same citizens that are taxed on time...must wait 24/48 hours in this case more than 72 hours to be assisted. Make this make sense!