Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Erase Debt SA presents a sharply divided experience. Individual consultants earn strong praise for patience, clear explanations and genuine credit profile results, yet a recurring theme is silence once payment is complete. Customers consistently report unanswered emails, unreturned calls and long waits for clearance certificates, refunds and debt review removal, which pulls down every theme outside frontline service quality.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name consultants such as Nireen, Shai, Reshma Naicker, Sharon Kisten and Dieandra as patient, knowledgeable and reassuring. Many say one committed agent rescued a neglected file and explained the debt review process clearly, step by step.
Replied to 96% of negative reviews
Reply time on negative reviews: 29h 40m
TrustIndex
8
Ranking
#14
in Debt Management
Reply Time
22h 30m
NPS Score
30
Recommended: Likely
Replied to 96% of negative reviews
Reply time on negative reviews: 29h 40m
Nov '25 - Oct '26
Frequently Asked Questions About Erase Debt SA
What do customers say about Erase Debt SA?
Based on recent customer reviews, Erase Debt SA presents a sharply divided experience. Individual consultants earn strong praise for patience, clear explanations and genuine credit profile results, yet a recurring theme is silence once payment is complete. Customers consistently report unanswered emails, unreturned calls and long waits for clearance certificates, refunds and debt review removal, which pulls down every theme outside frontline service quality.
What is Erase Debt SA's biggest strength?
Erase Debt SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants such as Nireen, Shai, Reshma Naicker, Sharon Kisten and Dieandra as patient, knowledgeable and reassuring. Many say one committed agent rescued a neglected file and explained the debt review process clearly, step by step.
What are the most common complaints about Erase Debt SA?
The most common complaint about Erase Debt SA, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. The dominant complaint is silence after full payment. Customers describe ignored emails, landlines ringing unanswered, holds of thirty minutes then dropped calls, and expired query portals. Several note contact only resumes after a public review is posted.
How does Erase Debt SA compare to other Debt Management companies?
Erase Debt SA scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (3.7); their weakest is Payment Management (2.2). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is Erase Debt SA trustworthy?
Erase Debt SA has a TrustIndex of 8 out of 10 on Hellopeter, based on 683 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 29 hours 40 min. Hellopeter has tracked Erase Debt SA across 918 total reviews. How is the TrustIndex calculated? →
Recent reviews (683)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Poor customer service
I want Erace debt to release my name from their profile. I don't want them withholding my profile, I want them to release me and they are taking me from pillar to post. They did not keep their promise by removing my name from the debt review. They sold me nothing but lies and they took R7000 from me. Terrible service now they are refusing to release my profile.
1 reviews | Active since Oct 2026
Poor customer service
I want Erace debt to release my name from their profile. I don't want them withholding my profile, I want them to release me and they are taking me from pillar to post. They did not keep their promise by removing my name from the debt review. They sold me nothing but lies and they took R7000 from me. Terrible service now they are refusing to release my profile.
1 reviews | Active since Aug 2026
They failing to help me
It's almost the end of the year. I started working with them from end of January. I finished paying the amount the asked for end of April if I'm not mistaken. But till today no results worse part they don't call they respond to emails. They don't want to refund me. I don't know what to do cause I can see they failing to help me.
1 reviews | Active since Aug 2026
They failing to help me
It's almost the end of the year. I started working with them from end of January. I finished paying the amount the asked for end of April if I'm not mistaken. But till today no results worse part they don't call they respond to emails. They don't want to refund me. I don't know what to do cause I can see they failing to help me.
1 reviews | Active since Sept 2026
Thanks Erase debt SA for removing me from debt review,although it took long to get the process fi...
Thanks Erase debt SA for removing me from debt review,although it took long to get the process finalized,but at last I am free from Red tape or being trapped in the debt review🙏🙏❤️
1 reviews | Active since Sept 2026
Thanks Erase debt SA for removing me from debt review,although it took long to get the process fi...
Thanks Erase debt SA for removing me from debt review,although it took long to get the process finalized,but at last I am free from Red tape or being trapped in the debt review🙏🙏❤️