Scores reflect the Overall AI Score for each category
Based on recent customer reviews, EBK Auto Dealers is described as a high volume used vehicle group where the showroom experience is the standout. Customers consistently praise named consultants for patience, honesty and stock knowledge, and many travel from other provinces to buy. A recurring theme, however, is what happens after money changes hands, particularly registration paperwork, unresolved defects and callbacks that never arrive.
Top Strengths:
- •Staff Professionalism & Conduct: Consultants are named repeatedly and praised as patient, humble and honest. Customers highlight Sanele, Connie, Shafie, Ayanda, Eugene, Nanicky and Nyolohelo for explaining vehicles clearly, working after hours and never pressuring a buyer into a decision.
TrustIndex
6.6
NPS Score
-2
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About EBK Auto Dealers
What do customers say about EBK Auto Dealers?
Based on recent customer reviews, EBK Auto Dealers is described as a high volume used vehicle group where the showroom experience is the standout. Customers consistently praise named consultants for patience, honesty and stock knowledge, and many travel from other provinces to buy. A recurring theme, however, is what happens after money changes hands, particularly registration paperwork, unresolved defects and callbacks that never arrive.
What is EBK Auto Dealers's biggest strength?
EBK Auto Dealers's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Consultants are named repeatedly and praised as patient, humble and honest. Customers highlight Sanele, Connie, Shafie, Ayanda, Eugene, Nanicky and Nyolohelo for explaining vehicles clearly, working after hours and never pressuring a buyer into a decision.
What are the most common complaints about EBK Auto Dealers?
The most common complaint about EBK Auto Dealers, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. The dominant complaint pattern is registration and NaTIS documents outstanding far beyond the promised timeline, with calls and messages ignored by both consultants and managers. Several buyers say resolution only came after escalation or public posting.
Is EBK Auto Dealers trustworthy?
EBK Auto Dealers has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 993 reviews in the last 12 months. Hellopeter has tracked EBK Auto Dealers across 5,046 total reviews. How is the TrustIndex calculated? →
Recent reviews (993)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
Can't really explain the joy I got today and me and husband purchased a Mitsubishi outlander and ...
Can't really explain the joy I got today and me and husband purchased a Mitsubishi outlander and was surprised by the service we received from Aphile and his colleague I'm really happy we bought the car from them .Will surely bring them more business
1 reviews | Active since Nov 2024
Can't really explain the joy I got today and me and husband purchased a Mitsubishi outlander and ...
Can't really explain the joy I got today and me and husband purchased a Mitsubishi outlander and was surprised by the service we received from Aphile and his colleague I'm really happy we bought the car from them .Will surely bring them more business
1 reviews | Active since Sept 2025
I'm Michelle and I was looking for a car that I can put in Bolt and I found the perfect
I'm Michelle and I was looking for a car that I can put in Bolt and I found the perfect car at EBK Auto Dealers, thanks Nonto
1 reviews | Active since Sept 2025
I'm Michelle and I was looking for a car that I can put in Bolt and I found the perfect
I'm Michelle and I was looking for a car that I can put in Bolt and I found the perfect car at EBK Auto Dealers, thanks Nonto
1 reviews | Active since Oct 2026
Mr
I sold my car to ebk auto dealers I was helped kgosi He did well inspected my car and test drive it and asked me questions politely and I was happy with is services he was patiente until the payment reflected into my ***. I rate him 10/10 for is services
1 reviews | Active since Oct 2026
Mr
I sold my car to ebk auto dealers I was helped kgosi He did well inspected my car and test drive it and asked me questions politely and I was happy with is services he was patiente until the payment reflected into my ***. I rate him 10/10 for is services
1 reviews | Active since Oct 2026
Tabani
Tabani is highly professional, respectful, and dedicated to his work. His customer service is excellent, and his performance is outstanding. I truly appreciate the way he attended to me and handled everything. Excellent service, excellent attitude, and a job well done! 👏🏽
1 reviews | Active since Oct 2026
Tabani
Tabani is highly professional, respectful, and dedicated to his work. His customer service is excellent, and his performance is outstanding. I truly appreciate the way he attended to me and handled everything. Excellent service, excellent attitude, and a job well done! 👏🏽
1 reviews | Active since Feb 2021
Greatest selling experience.
I recently sold my vehicle to them. Upon listing the vehicle, they responded immediately. Sent a purchaser by the ngabe Tshepo. He was punctual, friendly, have a fair assessment and took me through the entire process. I received the best from all other dealerships that took interest. The money was paid within an hour of accepting the offer.
1 reviews | Active since Feb 2021
Greatest selling experience.
I recently sold my vehicle to them. Upon listing the vehicle, they responded immediately. Sent a purchaser by the ngabe Tshepo. He was punctual, friendly, have a fair assessment and took me through the entire process. I received the best from all other dealerships that took interest. The money was paid within an hour of accepting the offer.
1 reviews | Active since Mar 2018
****
My sister bought a car from this dealership and it ceased the engine as she was driving from the dealership going home. And they don't want to refund her.
1 reviews | Active since Mar 2018
****
My sister bought a car from this dealership and it ceased the engine as she was driving from the dealership going home. And they don't want to refund her.