Based on recent customer reviews, Easybet is described as quick to accept deposits but slow and obstructive when punters try to withdraw. Customers repeatedly report rejected withdrawals, previously approved FICA documents suddenly being questioned, accounts disabled after wins, and deposits deducted by their bank yet never credited. Live chat often leaves users waiting or receiving copied and pasted replies, with escalation to a manager refused. Several disputes have reached provincial gambling boards. A minority praise individual agents such as Jade and Manish, plus the app itself.
Replied to 88% of negative reviews
Reply time on negative reviews: 24h 36m
TrustIndex
3.2
Ranking
#8
in Betting & Gambling
Reply Time
24h 53m
NPS Score
-17
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 24h 36m
Nov '25 - Oct '26
Frequently Asked Questions About Easybet
What do customers say about Easybet?
Based on recent customer reviews, Easybet is described as quick to accept deposits but slow and obstructive when punters try to withdraw. Customers repeatedly report rejected withdrawals, previously approved FICA documents suddenly being questioned, accounts disabled after wins, and deposits deducted by their bank yet never credited. Live chat often leaves users waiting or receiving copied and pasted replies, with escalation to a manager refused. Several disputes have reached provincial gambling boards. A minority praise individual agents such as Jade and Manish, plus the app itself.
Is Easybet trustworthy?
Easybet has a TrustIndex of 3.2 out of 10 on Hellopeter, based on 32 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 24 hours 36 min. Hellopeter has tracked Easybet across 77 total reviews. How is the TrustIndex calculated? →
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2022
Shocking from Easybet
Shocking sevice from Easy bet, they give you bonuses that never work and secondly when you try to chat to them they never respond, why have it of you cant use it. withdrawals do get approved
1 reviews | Active since Sept 2022
Shocking from Easybet
Shocking sevice from Easy bet, they give you bonuses that never work and secondly when you try to chat to them they never respond, why have it of you cant use it. withdrawals do get approved
1 reviews | Active since Oct 2026
Easybet reduce my R500 win to R200 bet ID: ***
I placed a bet with my R50 sign up bonus stake R21 . The bet won R5.929 .bet I'd *** in my bet it show winner paid out R 5. 929. I have screenshots as proof that I won . I was not told that my money will be reduced to R200 I fell like this is unfair. I am requesting easybet to review my account I won fairly please pay my full win or consider a fair goodwill bonus Please help Bet I'd :*** Sandiso Zungu *** ***
1 reviews | Active since Oct 2026
Easybet reduce my R500 win to R200 bet ID: ***
I placed a bet with my R50 sign up bonus stake R21 . The bet won R5.929 .bet I'd *** in my bet it show winner paid out R 5. 929. I have screenshots as proof that I won . I was not told that my money will be reduced to R200 I fell like this is unfair. I am requesting easybet to review my account I won fairly please pay my full win or consider a fair goodwill bonus Please help Bet I'd :*** Sandiso Zungu *** ***
1 reviews | Active since Aug 2026
Easybet reversed a paid win and left my account at -R1,364 — slip ***
I am lodging a formal complaint against Easybet about betting slip ID *** and the negative balance now on my account. On 1 October 2026 I placed a R50 multi, slip ***, issued at 17:45:42. It was marked resolved the same night. Easybet notified me that the bet had won and paid out. I logged in and the winnings were in my balance, about R1,546. I withdrew R1,510 the same night and left roughly R170 in the account to use later. I spent the withdrawn money because Easybet had already paid the bet and I had no reason to treat it as unpaid. The next day the account was negative by about R1,364 (the app shows R-1.36K). Live chat told me the win had been reversed because the bet did not win. The slip now shows Status: Lost and Won: R0.00. The disputed leg is Greece v Netherlands, Over 2.5 total bookings, in the UEFA Nations League on 1 October 2026. Easybet's system first recorded three bookings, paid the slip, and later treated one booking as withdrawn, so the leg was settled as lost on two bookings. Public reports of that match do not agree: some record three bookings and some record two. Easybet has acknowledged that the mistake was on their side, not mine. Their system recorded three bookings and later withdrew one. I am not asking them to pay the win again. I am asking them not to recover money from me after their own settlement error. I withdrew R1,510 only because they had already credited the win. They have accepted the error was not caused by me. It is unfair to leave me R1,364 in debt for a result their system got wrong and then corrected after I had already been paid. I have already raised this on Easybet chat. The negative balance is still there. I want Easybet to: 1. Write off the negative balance and reconcile the account from about -R1,364 to R0.00. 2. Confirm in writing that they will not recover the R1,510 withdrawn on 1 October 2026 against slip ***. 3. Provide the official booking count they rely on for Greece v Netherlands on 1 October 2026, and explain why the slip was paid and then reversed. Slip ID: *** Issued: 1 October 2026, 17:45:42 Stake: R50 Amount withdrawn after the payout: R1,510 Balance now: about -R1,364
1 reviews | Active since Aug 2026
Easybet reversed a paid win and left my account at -R1,364 — slip ***
I am lodging a formal complaint against Easybet about betting slip ID *** and the negative balance now on my account. On 1 October 2026 I placed a R50 multi, slip ***, issued at 17:45:42. It was marked resolved the same night. Easybet notified me that the bet had won and paid out. I logged in and the winnings were in my balance, about R1,546. I withdrew R1,510 the same night and left roughly R170 in the account to use later. I spent the withdrawn money because Easybet had already paid the bet and I had no reason to treat it as unpaid. The next day the account was negative by about R1,364 (the app shows R-1.36K). Live chat told me the win had been reversed because the bet did not win. The slip now shows Status: Lost and Won: R0.00. The disputed leg is Greece v Netherlands, Over 2.5 total bookings, in the UEFA Nations League on 1 October 2026. Easybet's system first recorded three bookings, paid the slip, and later treated one booking as withdrawn, so the leg was settled as lost on two bookings. Public reports of that match do not agree: some record three bookings and some record two. Easybet has acknowledged that the mistake was on their side, not mine. Their system recorded three bookings and later withdrew one. I am not asking them to pay the win again. I am asking them not to recover money from me after their own settlement error. I withdrew R1,510 only because they had already credited the win. They have accepted the error was not caused by me. It is unfair to leave me R1,364 in debt for a result their system got wrong and then corrected after I had already been paid. I have already raised this on Easybet chat. The negative balance is still there. I want Easybet to: 1. Write off the negative balance and reconcile the account from about -R1,364 to R0.00. 2. Confirm in writing that they will not recover the R1,510 withdrawn on 1 October 2026 against slip ***. 3. Provide the official booking count they rely on for Greece v Netherlands on 1 October 2026, and explain why the slip was paid and then reversed. Slip ID: *** Issued: 1 October 2026, 17:45:42 Stake: R50 Amount withdrawn after the payout: R1,510 Balance now: about -R1,364
1 reviews | Active since Dec 2022
Bad service from Nansi, VIP manager
People we know *** online , I've been enjoying the entertainment for quite some time but heads up when a VIP manager contacts you offering a trial of being a VIP with better , faster service including better perks. Let me tell you this person what they say and do is a totally different story. It's still the same as the online support, absolutely pathetic. They promise the world and dont deliver , such as faster withdrawal, direct contact to avoid waiting time for service but it's worse. Nansi the VIP manager has no clue how to attend to clients and shouldn't even hold that position. We spent a lot of time and money online but we are just a number to them, careful please
1 reviews | Active since Dec 2022
Bad service from Nansi, VIP manager
People we know *** online , I've been enjoying the entertainment for quite some time but heads up when a VIP manager contacts you offering a trial of being a VIP with better , faster service including better perks. Let me tell you this person what they say and do is a totally different story. It's still the same as the online support, absolutely pathetic. They promise the world and dont deliver , such as faster withdrawal, direct contact to avoid waiting time for service but it's worse. Nansi the VIP manager has no clue how to attend to clients and shouldn't even hold that position. We spent a lot of time and money online but we are just a number to them, careful please
1 reviews | Active since Jan 2026
Withdrawal approval pathetic
I'm rating this site terrible because when it comes to withdrawals they take forever to approve your withdrawal then they want to come talk about it depends on the bank you use. It has nothing to do with the bank it waiting for your approval ***..wow you are a disgrace.
1 reviews | Active since Jan 2026
Withdrawal approval pathetic
I'm rating this site terrible because when it comes to withdrawals they take forever to approve your withdrawal then they want to come talk about it depends on the bank you use. It has nothing to do with the bank it waiting for your approval ***..wow you are a disgrace.
1 reviews | Active since Aug 2021
I made the withdrawal of R500 via FNB EWALLET when I tried to access it via WhatsApp with FNB they
The service is very poor they are now sending me from pillar to post.
1 reviews | Active since Aug 2021
I made the withdrawal of R500 via FNB EWALLET when I tried to access it via WhatsApp with FNB they
The service is very poor they are now sending me from pillar to post.
1 reviews | Active since Feb 2013
What great customer service
Raya from easy bet was so professional updating and verification of my details was a breeze and the security measures are fantastic easy bet is trustworthy they try their upmost best and this is to keep us consumers safe so we'll done for exceeding my expectations
1 reviews | Active since Feb 2013
What great customer service
Raya from easy bet was so professional updating and verification of my details was a breeze and the security measures are fantastic easy bet is trustworthy they try their upmost best and this is to keep us consumers safe so we'll done for exceeding my expectations