BC
Bekezela C

1 reviews | Active since Sept 2022

28 Oct 2026, 14:32

Shocking from Easybet

Shocking sevice from Easy bet, they give you bonuses that never work and secondly when you try to chat to them they never respond, why have it of you cant use it. withdrawals do get approved

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Replies (1)
Easybet
Easybet's reply28 Oct 2026, 16:22
Official

Hi there,

Thank you for sharing your feedback with us. We understand how frustrating it can be to experience difficulties using bonuses and to wait for a response from our support team.

During busy periods, we may receive a high volume of inquiries, which can result in longer waiting times. If you prefer, you can also contact us via email so we can assist you without having to wait in the live chat queue.

Regarding your bonuses, upon checking, we can see that you have active, unused bonuses on your account. To use your Casino Cashback bonus, please follow these steps:

1. Log in to your account and select your preferred casino game.

2. Open the game and wait for it to load.

3. Click the drop-down menu next to “Back to List.”

4. Choose whether you would like to play using your bonus balance or your own cash.

You may also refer to this link for more information about our Casino Bonus: https://easybet.co.za/page/15-weekly-casino-cashback

As for your withdrawal, we're pleased to let you know that your withdrawal has now been approved.

We hope this clarifies how to use your bonus and provides an update on your withdrawal. Thank you for giving us the opportunity to assist you.