1 reviews | Active since Dec 2022
Bad service from Nansi, VIP manager
People we know *** online , I've been enjoying the entertainment for quite some time but heads up when a VIP manager contacts you offering a trial of being a VIP with better , faster service including better perks. Let me tell you this person what they say and do is a totally different story. It's still the same as the online support, absolutely pathetic. They promise the world and dont deliver , such as faster withdrawal, direct contact to avoid waiting time for service but it's worse. Nansi the VIP manager has no clue how to attend to clients and shouldn't even hold that position. We spent a lot of time and money online but we are just a number to them, careful please
Thank you for getting in touch and for taking the time to share your experience with us.
We understand how you feel, especially when the service provided did not meet the expectations set when you were offered VIP assistance. We sincerely regret the frustration and inconvenience this may have caused.
Please be assured that we have escalated your matter to the relevant team for further investigation. We are looking into the concerns you raised regarding the service you received, including the communication and expectations around VIP support.
We take feedback like this seriously, and we appreciate you bringing this to our attention. Rest assured that we will review the matter thoroughly and take the necessary steps based on our findings.
Thank you for your patience and understanding.
Thank you for getting in touch and for taking the time to share your experience with us.
We understand how you feel, especially when the service provided did not meet the expectations set when you were offered VIP assistance. We sincerely regret the frustration and inconvenience this may have caused.
Please be assured that we have escalated your matter to the relevant team for further investigation. We are looking into the concerns you raised regarding the service you received, including the communication and expectations around VIP support.
We take feedback like this seriously, and we appreciate you bringing this to our attention. Rest assured that we will review the matter thoroughly and take the necessary steps based on our findings.
Thank you for your patience and understanding.