Based on recent customer reviews, Dunns is facing deep frustration with its online shopping channel. Shoppers repeatedly describe orders marked as shipped or delivered that never arrive, courier tracking that leads nowhere, and return or refund requests left unresolved for weeks while agents only promise to escalate. Faulty cellphones, slow repair bookings and lay-by cancellations also draw complaints about disinterested in-store staff. A smaller group of customers praise affordable quality merchandise, fast delivery to remote areas, and attentive service at branches such as Parow Centre and Benoni.
TrustIndex
2.1
NPS Score
-50
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Dunns
What do customers say about Dunns?
Based on recent customer reviews, Dunns is facing deep frustration with its online shopping channel. Shoppers repeatedly describe orders marked as shipped or delivered that never arrive, courier tracking that leads nowhere, and return or refund requests left unresolved for weeks while agents only promise to escalate. Faulty cellphones, slow repair bookings and lay-by cancellations also draw complaints about disinterested in-store staff. A smaller group of customers praise affordable quality merchandise, fast delivery to remote areas, and attentive service at branches such as Parow Centre and Benoni.
Is Dunns trustworthy?
Dunns has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 36 reviews in the last 12 months. Hellopeter has tracked Dunns across 151 total reviews. How is the TrustIndex calculated? →
Recent reviews (36)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Dunns the worst company ever
I ordered from dunns on the 1st and they send me a tracking number i track my order then its shows the driver close but my order never gets delivered its like the drive is close then when you check again he is in a different area i spent two days waiting dor my order toll 9pm then just after 9pm i receive a message unfortunately it could not be delivered..i chatted to a zandile busi and a masego and all of them promised my order will be delivered by today the 9th of November but nothin was delivered its like the driver drives in circles and its like speaking to robots no empathy just saying the same old nonsense every time we apologise we escalating ...i will never ever order from them again and recommend no one to order from them you will wait till next year to receive your order..They are the worst ever company and there is no number to even contact them nothing
1 reviews | Active since Nov 2026
Dunns the worst company ever
I ordered from dunns on the 1st and they send me a tracking number i track my order then its shows the driver close but my order never gets delivered its like the drive is close then when you check again he is in a different area i spent two days waiting dor my order toll 9pm then just after 9pm i receive a message unfortunately it could not be delivered..i chatted to a zandile busi and a masego and all of them promised my order will be delivered by today the 9th of November but nothin was delivered its like the driver drives in circles and its like speaking to robots no empathy just saying the same old nonsense every time we apologise we escalating ...i will never ever order from them again and recommend no one to order from them you will wait till next year to receive your order..They are the worst ever company and there is no number to even contact them nothing
1 reviews | Active since Nov 2026
I logged a return on the on the 5th of October and the parcel was only picked up on the
The worst returns process. Inefficient timelines and no refund processed to date.
1 reviews | Active since Nov 2026
I logged a return on the on the 5th of October and the parcel was only picked up on the
The worst returns process. Inefficient timelines and no refund processed to date.
1 reviews | Active since Feb 2025
No customer service at Dunns
The worst experience at Dunns Chuma mall. Definitely never buying again, this guy at the door standing and busy with a phone and when I ask him to help because he can clearly see that the line is delayed that I had to take a sit in the shop he gives me attitude and ask me why am I standing at the wrong side of the line...(clearly to take a sit because how long have I been waiting in the line). Theyre not willing to help customers out, Dunns theres a lot of people who need jobs out there
1 reviews | Active since Feb 2025
No customer service at Dunns
The worst experience at Dunns Chuma mall. Definitely never buying again, this guy at the door standing and busy with a phone and when I ask him to help because he can clearly see that the line is delayed that I had to take a sit in the shop he gives me attitude and ask me why am I standing at the wrong side of the line...(clearly to take a sit because how long have I been waiting in the line). Theyre not willing to help customers out, Dunns theres a lot of people who need jobs out there
1 reviews | Active since Aug 2026
Bad service.
I am writing to formally express my dissatisfaction with the way my return of the Samsung A06 has been handled. I have been trying to get this matter resolved for almost two weeks now, and despite being in contact with Andile, I am still waiting for a proper resolution. Andile only responds approximately once every three days, which has made the process extremely frustrating and unacceptable. I have previously placed three orders with Dunns, but after this experience, I am slowly losing confidence and interest in ordering from Dunns again. I believe customers who have supported your business deserve better communication and service, especially when dealing with a return. I urgently need this matter resolved today. Please can a manager take ownership of the issue and confirm what is happening with my Samsung A06 return and what the next step
1 reviews | Active since Aug 2026
Bad service.
I am writing to formally express my dissatisfaction with the way my return of the Samsung A06 has been handled. I have been trying to get this matter resolved for almost two weeks now, and despite being in contact with Andile, I am still waiting for a proper resolution. Andile only responds approximately once every three days, which has made the process extremely frustrating and unacceptable. I have previously placed three orders with Dunns, but after this experience, I am slowly losing confidence and interest in ordering from Dunns again. I believe customers who have supported your business deserve better communication and service, especially when dealing with a return. I urgently need this matter resolved today. Please can a manager take ownership of the issue and confirm what is happening with my Samsung A06 return and what the next step
1 reviews | Active since Nov 2015
Pathetic service
I bought clothing from Dunns online and almost everything I bought did not fit. I the sent an email to their support agents. Initially I dealt with Mpjo who requested photos of the items I am returning. I sent all the pictures requested including pictures of the packaging. However, upon not receiving any reply I phoned them. I was told they will attend to the matter. I waited and today I decided to call again but to my surprise the agent kept me holding and dropped the call. I also tried to call their head office in Bellville, it is worse there no one even picks up the phone. Im mot sure what kind of business they are running. I just want them to collect their goods and return my money.
1 reviews | Active since Nov 2015
Pathetic service
I bought clothing from Dunns online and almost everything I bought did not fit. I the sent an email to their support agents. Initially I dealt with Mpjo who requested photos of the items I am returning. I sent all the pictures requested including pictures of the packaging. However, upon not receiving any reply I phoned them. I was told they will attend to the matter. I waited and today I decided to call again but to my surprise the agent kept me holding and dropped the call. I also tried to call their head office in Bellville, it is worse there no one even picks up the phone. Im mot sure what kind of business they are running. I just want them to collect their goods and return my money.
1 reviews | Active since Feb 2024
7
Store presentation, customer service, till podium merchandise I was not happy with all that even if I was only purchasing one thing but the way the store is presented is no easy to shop ladies shoe department was empty with few items the flat pact was not well represented only one cashier I waited
1 reviews | Active since Feb 2024
7
Store presentation, customer service, till podium merchandise I was not happy with all that even if I was only purchasing one thing but the way the store is presented is no easy to shop ladies shoe department was empty with few items the flat pact was not well represented only one cashier I waited
1 reviews | Active since May 2023
Bad service
Online shopping with Dunns is a nightmare...customer care services does not put in any efford to solve a problem instead they all tell you the same thing like they are being programmed like roborts "we will escalte to warehouse can you follow -up tommorow". I ordered some items on the 10th of June and received some of the items which came in a split order....i have been following up for the last 3 weeks and always receives the same answer that their going to escalate it and i should follow-up the next day its the 7th of July today and they still dont have feedback for me. I have requested a refund but still not any progress on it. Please dont shop with this people
1 reviews | Active since May 2023
Bad service
Online shopping with Dunns is a nightmare...customer care services does not put in any efford to solve a problem instead they all tell you the same thing like they are being programmed like roborts "we will escalte to warehouse can you follow -up tommorow". I ordered some items on the 10th of June and received some of the items which came in a split order....i have been following up for the last 3 weeks and always receives the same answer that their going to escalate it and i should follow-up the next day its the 7th of July today and they still dont have feedback for me. I have requested a refund but still not any progress on it. Please dont shop with this people
1 reviews | Active since Jan 2019
Nightmare of a customer service
Dear Customer Service Team, I would like to formally lodge a complaint regarding the poor service I received at the Dunns store in Protea Gardens Mall while attempting to cancel my lay-by. Due to having a sick child at home, I initially asked my brother to cancel the lay-by on my behalf. I provided him with the lay-by slip and a copy of my ID. However, upon arriving at the store, he was turned away and informed that my signature was required before the cancellation could be processed. As a result, I had to visit the store myself while carrying my sick baby. Unfortunately, the experience was extremely disappointing and stressful. When I arrived, the consultant assisting me took an unusually long time to process the cancellation. I provided my ID and even offered the bank card I had used to make the payments to help verify my identity and speed up the process. Despite this, I felt as though I was being treated with suspicion rather than assisted as a valued customer. The consultant then called a staff member named Mamelo, whom I understand to be the manager. When she arrived, she did not greet me and appeared uninterested in assisting. Instead of authorizing the cancellation, she instructed the consultant to retrieve the lay-by documents and compare the signatures before walking away and continuing with other tasks. When the consultant returned and attempted to follow up with her, she again instructed him to compare the signatures but did not personally assist further. Another staff member, Sihle, pointed out that there was no signature available on the slip to compare. Even then, Mamelo did not return to resolve the matter and simply continued with what she was doing. I was left waiting for nearly 20 minutes for a refund that could have been processed much more efficiently. It appeared that Sihle had the authority to assist but was unable to proceed because the manager failed to provide the necessary support and authorization. I found the entire experience unprofessional, insensitive, and lacking basic customer care. As a customer carrying a sick child, I expected understanding and efficient service. Instead, I was met with delays, poor communication, and a lack of urgency from management. This was my first experience with the Dunns store at Protea Gardens Mall, and unfortunately, it has left a very negative impression. I am disappointed that a simple lay-by cancellation was handled in such a manner. Had I been making a larger purchase, I would have serious concerns about the level of customer service I could expect from this store. I trust that this matter will be investigated and that appropriate steps will be taken to improve customer service standards at this branch. Yours sincerely, Lebogang Mokgosi Contact Number: *** Date: 23/06/2026
1 reviews | Active since Jan 2019
Nightmare of a customer service
Dear Customer Service Team, I would like to formally lodge a complaint regarding the poor service I received at the Dunns store in Protea Gardens Mall while attempting to cancel my lay-by. Due to having a sick child at home, I initially asked my brother to cancel the lay-by on my behalf. I provided him with the lay-by slip and a copy of my ID. However, upon arriving at the store, he was turned away and informed that my signature was required before the cancellation could be processed. As a result, I had to visit the store myself while carrying my sick baby. Unfortunately, the experience was extremely disappointing and stressful. When I arrived, the consultant assisting me took an unusually long time to process the cancellation. I provided my ID and even offered the bank card I had used to make the payments to help verify my identity and speed up the process. Despite this, I felt as though I was being treated with suspicion rather than assisted as a valued customer. The consultant then called a staff member named Mamelo, whom I understand to be the manager. When she arrived, she did not greet me and appeared uninterested in assisting. Instead of authorizing the cancellation, she instructed the consultant to retrieve the lay-by documents and compare the signatures before walking away and continuing with other tasks. When the consultant returned and attempted to follow up with her, she again instructed him to compare the signatures but did not personally assist further. Another staff member, Sihle, pointed out that there was no signature available on the slip to compare. Even then, Mamelo did not return to resolve the matter and simply continued with what she was doing. I was left waiting for nearly 20 minutes for a refund that could have been processed much more efficiently. It appeared that Sihle had the authority to assist but was unable to proceed because the manager failed to provide the necessary support and authorization. I found the entire experience unprofessional, insensitive, and lacking basic customer care. As a customer carrying a sick child, I expected understanding and efficient service. Instead, I was met with delays, poor communication, and a lack of urgency from management. This was my first experience with the Dunns store at Protea Gardens Mall, and unfortunately, it has left a very negative impression. I am disappointed that a simple lay-by cancellation was handled in such a manner. Had I been making a larger purchase, I would have serious concerns about the level of customer service I could expect from this store. I trust that this matter will be investigated and that appropriate steps will be taken to improve customer service standards at this branch. Yours sincerely, Lebogang Mokgosi Contact Number: *** Date: 23/06/2026