Bad service

Online shopping with Dunns is a nightmare...customer care services does not put in any efford to solve a problem instead they all tell you the same thing like they are being programmed like roborts "we will escalte to warehouse can you follow -up tommorow". I ordered some items on the 10th of June and received some of the items which came in a split order....i have been following up for the last 3 weeks and always receives the same answer that their going to escalate it and i should follow-up the next day its the 7th of July today and they still dont have feedback for me. I have requested a refund but still not any progress on it. Please dont shop with this people